Pavilion p6157c freezes at blue hp screen HELP
My desktop freezes at the blue hp screen on startup, any button I press that is shown on the screen (f10, esc, f9, f11) won't register or do anything. I am running windows 7 and have a pavilion p6157c desktop. This is very important to me and if anyone helps I will be greatful!!
Hello Bruddahshark,
I understand you state your computer will not bypass the blue HP screen, is that correct? I will be happy to help you.
Try turning the computer on and tap the F10 key immediately, and see if you are able to access the setup menu. When doing so the F10 key is sometimes very sensitive so if it fails the first time try it at least 2 more times.
If you are successful, toggle down to one of the drives you see below. One drive will be for your hard drive and the other will be for the DVD drive. Select the drive that does not mention DVD-RW. Once you have selected on the drive, select smart support, and then Smart Shot Test. The Short Test will last about 3-5 minutes, if that test passes then select Smart Extended test, now that test will take some time.
See the screenshot below for an example of what the screen should look like.
Please respond back at your earliest convenience.
Thanks
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