PC and Windows 8.1 used mark illustrator error: 16

I have a PC and Windows 8.1 used mark illustrator error: 16 Perform reinstallation of the program and the error continues .

Karen,
Did youreinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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