Pc running Windows 7 does not recognise Envy 4502 unless usb cable is used.

Printer has been set up as per instructions and recognises home network. When connected to PC runningWindows 7 via usb cable, no problem. When cable is disconnected I get the message saying printer offline. I used a disc to install printer but had to find the correct driver from the HP website. Is the printer faulty or can anyone help with a remedy please?

Hi @JaneL2
I wonder if maybe some ports need to be opened on the router settings. Please take a look at the following post by VisionAiry - Incoming and Outgoing Printer Ports.
Perhaps there is a firewall on the computer blocking the printer. have you checked your firewall settings, and or anti virus?
Finally, and a highly possible root cause, is the printers IPv6 settings. Please turn off the IPv6 from the front panel of the printer with the following steps;
Select Settings on the front panel
Go to Wireless
Navigate to and select Advanced settings
Choose IPv6
Turn IPv6 off
Please let me know if one of these suggestions does the trick. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Pc running Windows 7 does not recognise Envy 4502 unless usb cable is used.

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