PC Suite Backup failed to backup contacts

Went to update my firmware today, and it said that it would delete all contents on my phone. So, I updated PC Suite, and then clicked the backup button. It appeared to be successful.
I then had it install the firmware update. After that successfully happened, I went to backup, and clicked Restore. It updated my saved profiles, applications, files, and images.
My contacts, however, are now all gone.
The log shows it backed up Contacts, but there is nothing in that heading. If you compare it to how the log formats files, there were items under it as a heading, like so:
Content restored:
- User files
Images\Backgrounds\underdark1_176x208.otb
Others\ClientLoginTest.swf
Others\FlickrMobile.swf
Others\show_keycodes.swf
Others\testing_login.swf
etc...
- Contacts
- Calendar
- Settings
- Messages
- Bookmarks
- Full backup
So, following that logic I'm lead to believe that my Contacts didn't actually back up. Um... darn?
I have some contacts backed up on my SIM card, but they are 2 years old, and don't have the 2 years worth of contacts I've added since then.
Just thought Nokia might want to know their Backup program doesn't work with Contacts on a Nokia 6680.
BTW, just so today wasn't a total failure, what DID my firmware update actually give me? An "up to date Symbian OS" doesn't count; that has no tangible user value.
Finally, here is my system info, hope it helps the engineers to prevent this problem for other users in the future:
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English
Language for non-Unicode programs: English
Locale: English
Input language: English
Nokia PC Suite:
Version 6.82.21.0
Language: English
Connectivity Cable Drivers:
Not installed [this is bs, they are installed]
PC Connectivity Solution:
Version 6.43.8.0
Microsoft Outlook:
Version 11.0
Build 5510
Bluetooth stack:
Microsoft Bluetooth stack
Version 5.1.2600
Build 2180

I had the same problem today when trying to restore a full phone memory backup of my Nokia 6680.
All data was restored except contacts data.
The phone went through a repair and the motherboard was changed (=> new IMEI) in a authorized Nokia Service Center.
So the Contacts in Phone Browser were empty.
BUT I FOUND A SOLUTION!
It only works if you have backed up only your contacts (so you have a .nfc file in "C:\Documents and Settings\*YOUR-USER-NAME*\Application Data\Nokia\ContentCopier\".
(Before taking the phone to the repair shop, I made the backup twice - one full backup, and one backup selecting only contacts)
So, if you have the .nfc file, copy it to a separate folder. (If i leaved the .nfc in the same folder with the .nfb, pc-suite-content-copier only sees the .nfb file(s) and the Contacts/images checkboxes are grayed).
After copying the file, in ContentCopier select Browse and select the folder with the .nfc file in it.
Now the checkboxes are not grayed anymore (what a stupidity!), contentcopier says it found a backup file, and you can restore it succesfully.
For precaution, now i will manually copy the c:\system\data\contacts.cdb file, instead of using the **bleep**py content-copier.
IT IS A SHAME NOKIA DIDN'T CAME UP WITH A SOLUTION SINCE AUGUST 2006 ! WE PAY A LOT OF MONEY FOR THEIR LATEST GENERATION PHONES, BUT WHEN IT COMES TO SUPPORT THEY FORGET US! INSTEAD OF HELPING US, THEY TRY TO HIDE THE PROBLEM WITH ANSWERS LIKE "This is a user to user forum" - **bleep**! MAKE IT A USER-TO-USER-AND-NOKIA SUPPORT. THAT IS WHAT PEOPLE WANT! ANSWERS TO THEIR PROBLEMS!

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Hi CherylLyme,
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I would like to take a moment and thank you for using the forum, it is a great place to find answers.
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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PC Suite Backup failed to backup contacts

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