PC won't recognize BlackBerry as mass-storage device.

I have a Curve 8320 with a 4-Gb SanDisk micro SD card. Due to difficulties installing BlackBerry Media Sync, I'm trying to just manage my media (music, no photos or videos at the moment) simply by using my BlackBerry as a mass-storage device. I understand that when I connect the BlackBerry to the computer with the micro SD card in it, the BlackBerry is supposed to prompt me to enable mass-storage mode. However, this is not happening. I can't get the BlackBerry to appear as a mass-storage device in the Computer folder on my PC. I can tell the BlackBerry is indeed interfacing with the computer, for Desktop Manager is able to interact with it. I've gone into the Media Card option in Options and enabled media-card support and mass-storage mode and told the BlackBerry to auto-enable mass-storage mode when connected, and I've formatted the card with the BlackBerry as well, but still I've had no luck.

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Take a look at this kb article: Unable to view media card
If that is not the issue, you might also want to use DM WITHOUT Media Manager as it may be causing the conflict:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
2) Get a fresh download of the RIM DTM software:
Software Download for Blackberry Support
* Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
3) Install DTM to your PC
4) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Let us know how it goes!
Happy to have you here!
IrwinII
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Similar Messages

ITunes recognizes other mass storage devices/network but not iPod

When I plug my iPod into the computer, Windows and iTunes recognize that the iPod is connected. A windows bubble from the sys tray tells me that a mass storage device was detected, and a iPod icon appears in iTunes. However, iTunes does not connect to the iPod; for some reason it connects itself to the network (ethernet connection) or to my external hard drive (USB connection), in that order. It will recognize the network as the iPod, unless it is disconnected, and then it will recognize the hard drive as the iPod. If neither of these devices are connected, then the computer doesn't recognize the iPod at all unless I restart it. Thus, to get the computer to recognize my iPod, I have to disconnect my network, and my external hard drive, restart the computer and plug in the iPod. After this point, I can reconnect both devices and everything works. What's going on?

hi ephmike!
that sounds like classic symptoms of a Windows drive letter confusion problem. let's see if this document will help:
http://docs.info.apple.com/article.html?artnum=93499
keep us posted.
love, b

Using Blackberry as a Mass Storage Device is not working at all. Please advise

It does not show up in My computer.It shows up in the device managers under Universal Serial Bus Controllers as
Blackberry Smartphone I would like to be able to have access to my media card without having to use my storage card reader.I went to computer management to see if it is a drive mapping issue, but it does not even show up there so there is no letter to assign.
I have made sure that The media card is formatted.
I have a Blackberry 8310
v4.5.0.81
Media Support is set to ON
Mass Storage Mode is ON
and Auto Enable Mass Storage Mode When Connected is set to YES
It is a 4GB sandisk micro sd
The bberry is not locked.
Encryption mode is not enabled.
I do not have Acronis installed or an Iso mounters to cause any conflicts.
I am not using any network drivers.
Nothing else in plugged into any of the other ports
There are only two on my laptop and I have tried both usb ports.
It is plugged directly to a usb port and not into a hub.
My Computer's OS is XP Pro SP3
Also to reiterate, I am able to take the card out of the bberry and read it no problem through a card reader, but
that is annoying since you are supposed to be able to use see the blackberry as a mass storage device through
explorer.
And just recently as a test,I tried plugging in another blackberry, a 8800 and that one popped up no problem as a removable device in my computer. What I do not get is why Roxio Media Manager can see the 8310 and copy files over and the device manager has it listed as a smart phone under the Universal Serial Bus Controllers list. This is bizarre.
Message Edited by rllngriver on 11-19-2008 09:28 PM

Hi and welcome to the forums!
GREAT FIRST POST!! Very clear and specific. You don't know how rare that is
Is the laptop in a docking bay?
Content "encryption" meaning Content protection is turned off, right?
Are you able to backup and sync with the Desktop software?
Do you have the correct folders on the card?
Blackberry, music, ringtones, pictures, videos, voice notes?
(blackberry has to be first).
Last one, how did you format the card?
Thanks
Update device drivers manually:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13336&sliceId=SAL_Pub...
Message Edited by Bifocals on 11-19-2008 08:36 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Windows Drivers cannot view Blackberry as a mass storage device

Hello!
I had a hard time finding the right category to post this question to so pardon me if it has been misplaced.
I have a rather pressing issue with my Blackberry Curve 9300 for a few months now. I have scoured a number of fourms (including this one!) and discovered similar issues with other Blackberry curve owners. Unfortunately, none of their solutions seemed to solve my problem.
Here is the issue:
I have a computer that is running Windows 7 SP 1 (32-Bit) with the latest version of the Desktop Manager Software. Now, the Desktop Manager successfully communicates with my Blackberry. However, as others have expressed, my computer then detects the USB component of my Blackberry as a "RIM Mass Storage Device" and is unable to find the compatiable driver. As a result, I am unable to utilize the Mobile Modem or Media features of the Desktop Manager. Now this may sound like just any ohter RIM Mass Storage Device problem but I assure you that there is a twist!
I have tried multiple methods to resolve this problem:
Clean uninstall and re-install of the Desktop Manager Software
Downgrading to an older version of the Desktop Manager Software
Installing the corresponding RIM USB Drivers
Deleting the RIM Mass Storage Device from the Device Manager
Reseting my BlackBerry Curve
Windows Update (I installed Service Pack 1 long after I first noticed this problem)
Consulting the Solution Articles on the RIM and Windows Support websites for fixes
Now, I have another computer that operates on Windows XP Home Edition (SP3). It also has the latest version of the Desktop Manager installed. However, it can successfully communicate with my phone at all levels (Mobile Modem, etc.). When I investigated the Desktop Manager, I found that the phone was being viewed as a "RIM Blackberry SD USB Device," as it should. Thus, I know that my Media Card settings on my phone are configured properly.
I also noticed that the USB Device was utilizing disk.sys. My computer operating Windows 7 also has the disk.sys file, which is used successfully by my other USB devices. However, if I try to manually associate that driver with the RIM Mass Storage Device my computer objects, stating that the driver is not compatable with my device. So, I tried to apply another of other drivers that I was able to successfully associate my USB Flash Drives in the past (USBSTOR.sys,etc.) since the phone essentially must be viewed as a mass storage device by the computer. Unfortunately, it refuses to successfully associate itself with those drivers as well. But, based on my observations from my computer operating on Windows XP, I know that the computer needs to view my Blackberry as a Disk Drive in the Device Manager.
What makes this situation even more bizzarre is that when I restart my computer, I notice that right as the Windows 7 OS is loaded, my blackberry asks me if I would like for it to be viewed as a mass storage device, for media only, or simply charge. That is the general response I expect once the Desktop Manager is loading. However, a few moments later, the phone then announces that it is unable to charge in the USB port it is connected to.
I am curious if anyone else has had a similar problem with the acutal Windows 7 Drivers being unable to be associated with their Blackberry. Also, I am concerned if my disk.sys file is actually corrupted. I think I might also be relevant to mention that my computer had a number of problems detected other USB devices in the past but by deleting the system drivers I was able to have them communicate with the computer once more. Unfortunately, from what I understand, disk.sys is a critial file during the startup sequence of the Windows Operating System. Thus, I don't believe my previous methods will suffice nor if there is anyway to reinstall disk.sys since the computer was purchased with Windows 7 as its original operating system.
Thank you in advance for any advice!

Yes indeed
I usually try and stop this windows (7) update stuff because half my remote sensing software gives up every time - but yes indeed this time having just moved house there was a mistake and a load of ms **bleep** got installed and sadly when i thought to see if that was the route of the problem i discovered i had no restore point of any use
SO i suppose we could say this is all my fault really because I left ms into my computer again - aaaaaaaaaaaaaaargh

MSI Gt60 0nd wont recognize USB 3.0 mass storage device (WD)

Hi all
my notebook MSI Gt60 0ND wont recognize USB 3.0 mass storage device (WD), Western digital my passport 1TB USB 3.0 \ USB 2.0Compatible.
i connect the WD my passport to the SS USB 3.0 but it wont be recognized it only gives it electricity to spin but that's it, on the other hand if i connect it to the USB2.0 it is recognized.
i installed all the drivers from MSI to this computer the Intel USB 3.0 and the Intel chipset which are the only drivers that can be related to this.
i use windows 7, even when i had windows 8 it didn't work.
i tried upgrading the Western digital my passport firmware and even got the software thought that maybe it could help but still no luck.. any one got any idea for a solution ?
Thanks in advance,
David.

Does anything else work when you plug it into your USB 3.0 port? How about a mouse? Keyboard? Another USB Flash drive?
If nothing works in that port, your USB 3.0 port or card is probably bad. RMA time.

USB Mass Storage Device won't Eject/Unmount

My brother bought a Sanyo ICR-B180NX digital voice recorder last year to use with his iBook. It was working very well up until about August of 2005. At that point, the recorder would mount on the desktop, and he could get all the files off (it records direct to MP3 format rather than WMV, so he can edit his files very easily), but when it came time to eject it, the device icon would disappear and then immediately re-appear on the desktop. The display on the voice recorder remained static at the "Connect" screen.
I believe this happened in conjunction with some sort of OS update, as it was a "sudden" thing. We can't quite recall what happened between the times it worked and the time it stopped working.
I have tried the device on a PC, and it works the way it should, so I don't believe there's anything wrong with it.
Now, I know the system requirements on the website say that you must have Windows, but a statement from a support company (we returned it to the place where we got it, and they sent it out for repairs, and it came back with a letter) states that the device does act as a generic Mass Storage device, and thus may work with most systems.
All my other USB storage devices (ie. SanDisk 12-in-1 card reader, SanDisk Cruzer Titanium 2GB, iPod Photo), and FireWire devices (ie. WiebeTech TrayDock Extreme) work fine and unmount fine.
Does anyone know of any changes to the way Mass Storage devices are ejected in the current iteration of the OS? I haven't had a chance to test the device under an older OS, but will soon.
Alternately, if anyone has any suggestions regarding replacements (not really looking forward to that, given this recorder cost almost $300CAD), let me know. We need a device that can plug in via USB and transfer files to his iBook which he can edit together (he's a newspaper reporter in training, and needs to edit the interviews to take out such things like dead air, etc).
Thanks!
Mike Ma.

Hi
+USB mass storage device. An error occurred during the installation of the device the data is invalid+
This typical error message appears if the installation of external USB devices failed.
Why? This is not easy to say
What you could do firstly is to clean your registry using the freeware software called CCleaner (Google for that).
Install it and clean your OS and the registry entries.
After cleaning access the device manager and remove all USB root hubs and all USB Host controllers from the device list and reboot the notebook.
New reboot should cause a new installation of USB drivers.
Finally try to connect and try to install your external USB devices again.

I have a new mac air 11inches, i tried to download my pictures using my usb mass storage device. how come my mac can't recognize and open my files? pls help...

i have a new mac air 11 inches and i tried to download my pictures using my usb mass storage device. how come my mac is not reading it? pls hel...

What exactly is your 'mass USB device', and how is it formatted? When you connect it to your MBA, does it show up on the desktop?

Time Capsule vs. Other Mass Storage Device

I am a Mac newby seeking advice. I recently purchased the MBA below to replace my personal PC. My previous setup was a desktop with plenty of storage to handle my needs (including iTunes) and I backed up data directly to an external hard drive (I know pretty basic).
After purchasing the MBA, I realized I do not have enough internal hard drive space to store all of my music and my current external drive is too small for all the media and backup of the MBA. Also, the point of the MBA is to be mobile. Also, I would like my Sonos music system (with an application similar to iTunes) to be able to access the music library. Lastly, I have far to many songs purchase outside of iTunes to use iTunes Match. Therefore, I started seeking wireless alternatives to store my music and backup my MBA. Although an NAS would probably be ideal, I have found out through trial and error that the basic systems do not work with a MAC and the only ones with a prayer are the more expensive ones (i.e. Synology and QNAPS). Therefore, I have decided to pursue a more simplified approach.
My Internet and TV provider is CenturyLink. Their router is very basic with only 802.11g speed and without any USB ports. The following configuration has been suggested to my by some more experienced Apple users to provide wireless data access and backup.
Requesting CenturyLink provide me with a basic modem.
Purchasing an Airport Extreme (or similar wireless n router with a USB port).
Connecting the Airport Extreme (or other wireless router) to the basic modem.
Purchasing a Time Capsule (or other mass storage device).
Partitioning it using either the specific one for the Time Capsule (or Disk Utility for other mass storage devices) to provide one volume for my media and one for backup using Time Machine.
Moving the media from my old external drive (which is catalogued with folders for each artist, subfolders for each album and the songs in the subfolders) by connecting the old mass storage device and Time Machine to my MBA and using Finder to do this (see the questions below regarding this).
Moving/cataloging the media from the Time Capsule (or other mass storage device) by dragging it into the iTunes window.
Connecting the Time Capsule (or other mass storage device) to the USB port of the Airport Extreme (or other wireless router).
Setting up Time Machine to use the volume partitioned for backups.
Possibly having to move cataloging files from my iTunes, Music folder to the external drive and pointing iTunes to the Time Capsule (or other mass storage device) through Preferences, Advanced to access the music.
Overall, I am concerned with the total cost. I just spent a lot of money, not only purchasing the MBA, but also the iPad 3 and upgrading my cell phone to the iPhone 5 (I skipped the 4). It seems that by the time I purchase an Airport Extreme and a Time Capsule, I could also have just bought a NAS like the Synology 213 with 2 X 1TB drives, connect it to the existing wireless router via ethernet connections and have a more comprehensive solution. Based upon these instructions and cost concerns (and bad experience), I have several questions related to this.
Does this configuration and these instructions make sense, including those for moving and accessing my music files through iTunes (i.e. will it work)?
Are both the Airport Extreme and Time Capsule necessary to make this work easily or can I purchase alternatives to either or each and if so, what is recommended? If they are necessary, would you recommend doing this or buying one of the aforementioned NAS's to a Mac newby?
Given the file structure for my music on the old external mass storage drive, can I simply move the folders over with the subfolders containing the musice files in them or do I have to literally enter into each subfolder, select all and move them subfolder by subfolder (i.e. album by album)?
Am I missing something totally better and easier solution?
I would be massively grateful to anyone who can provide some good answers, advice and guidance. I am about to pull my hair out!!!!
Thanks,
WinoSkiBoy

They both said about the same thing except the Apple Store business tech said to buy an Airport Extreme and just attach a partitioned external third party HDD to it.
Except that is flakey for TM backup..
http://pondini.org/TM/Airport.html
And slow as the proverbial dog.. although I guess the dog is old.
And totally inadequate as a media store or server.
Apple's pricing is pretty cunning.. I really doubt you are going to find a cheaper unit to do both wireless and TM backups than the TC. And it is a perfectly good device to do that. It is good to have in the network. And Apple sure make their products work with other apple products.. so it does work better than other similar cost products.. although you miss a lot of features that Apple predecided for you.
But I don't think anyone has the ideal solution to your problem. Apple believe in cloud. And if you have fibre internet that will work really well.. forks out your money and apple will store your stuff. But for the real world most of us do not have internet connection even a fraction of speed required. And it can be another decade before we will. We need a box that is half way between a TC and media PC, a file store and a NAS. Will Apple make one.. ?? I don't think so.. They believe in cloud..
You can make the missing link one yourself. If you are so inclined.. A HP microserver running freeNAS can do TM backups and makes an excellent media store because it can do AFP. You can put a graphics card in it and plug it into your TV. You can use it with a airport extreme. But you will need a degree in Geek.. !! The synology is a preconfigured form of that.. No Geekdom required. Synology seems to have the upper hand.. this week.
Let me make a suggestion.. Figure out if you are going to jump into the Apple way of doing stuff.. which is basically itunes on computer as a server.. and the whole network.. working as part of this.. so any media is pushed from a store in itunes.. whether local or internet.. if you want to do it that way.. getting something other than the air to run itunes is well worth it. That is what a NAS cannot do.. it cannot be a media player.
Or you do hybrid.. ie you don't use put all your media into itunes, you use a bit of this and bit of something else.. As long as that can play files.. stored on NAS or even on the TC without the itunes requirement.. It won't be as pretty. But it isn't hard to get working.. as long as you accept this isn't going to be the perfect Apple solution.

Can I use iCloud like a mass storage device - pc free

I am living on a boat and I am using my iPad w a camera connector kit. Can I back up photos that won't all fit on my iPads internal memory(16G), using iCloud like an external hard drive? I don't have a pc w me and don't want one.

With iCloud and photo stream your photos are automatically syced to the cloud, but the photos will only stay in the cloud for 30 days which is enough time by Apple's standards to download them from the cloud to a mac or pc so I guess the answer to your question would be no, you cant use iCloud as a mass storage device.

USB Ports - Mass Storage Devices - Unknown Device

Model: Satellite A135-S2276
OS: Vista
I recently tried plugging in my media card reader that I've had for several years now and has worked many dozens of times. Windows responded with an 'Unknown Device' response. I thought this was odd, so I changed and tried each USB port. To no avail the device wasn't recognized. I tried it in another computer and it worked fine.
I began to try two other mass storage devices that I know used to work, up until recently, on the laptop. Both now are 'Unknown Devices'. I now have a strong feeling that someting was wrong with windows vista. So I search around and find methods to force the driver (inf) cache to reset which should reload any corrupted drivers. Tried many methods, nothing worked, same results. I saw that Vista Service Pack 2 just came out, I installed that hoping that it would fix. Nope.
I gave up on it being a software issue after I did a fresh reinstall of the OS and with the base OS with no other software installed same results.
Is there a way to diagnose if the USB is malfunctioning from a hardware standpoint? Is it possible the USB, even thought windows recognizes it, is dead on the motherobard? If so, how do I get this fixed? Motherboard replacement?
Help!!

It sounds like it is working enough that it can recognize that soemthign is plugged into it.
You say you did a fresh install of Windows. Did you use the recovery disk or a retail Windows copy. If oyu didn't use the recovery disk then maybe you are missing a driver. Best woudl be to use the recovery disk. If a USB mouse doesn't work after that then the hardware has an issue. Assuming the BIOS is OK.
This signature left intentionally blank.

Mass Storage Driver Severe Crash - USB Mass Storage device useless

I am running the latest, updated version of OSX Leopard; Hardware Growler; and Parallels Desktop. Today, as I was doing a very resource-intensive task on Windows XP - via parallels - I plugged in my Samsung M610 to try to access the memory card. I then closed Windows XP, and noticed that my cpu was still registering at 100% output. Opening Activity Monitor and looking at the processes there, I saw that Mass Storage was taking 100.00 units of CPU output, and was not responding, I immediately clicked end process. Much to my dismay however, Activity Monitor then proceeded to lock up, so I forced it to quit, which caused finder to lock up in turn. Throughout this time, my cpu was still working overtime, so I decided to power the computer off. Upon rebooting and much "whew"-ing I tried to plug my Cell Phone in again; as usual Hardware Growler notified me of the connection and it's details, however, confusingly finder had no knowledge of any mass storage connection. After multiple connects and reconnects, testing all USB ports on my MBP (and being annoyed by the system telling me to properly find and eject hardware before removing it, which I suppose I should take as a good sign) my memory card remained invisible to finder. Hardware growler continues to perfectly recognize the device connection.
The most odd thing about this particular problem, is that other USB devices are recognized... at least one other Mass storage device is, but I have only one other device to test at the moment.... Any help would be greatly appreciated.

Check the following link and find the part of the text "Common resolutions for Code 10 error".
http://support.microsoft.com/kb/943104/en-us

Using an old iPod as a mass storage device...

Hey there!
So, here's my dilema:
My (almost-3-year-old) iBook died on me 4 weeks ago. The logic board bit the dust and it's not covered by that 3 year logic board replacement program that Apple set up. So they (official Apple service centre here in London) want to charge me £728.50 to replace the logic board when a brand new MacBook would cost me £740.00. (If I could afford to fix the logic board I'd just buy a new MacBook!!!)
Anyways, that gripe is going into another forum...
Sooooooo.... I have an old Version 3 iPod that I want to use as a mass storage device but in a PC-based environment. So, if I re-format it for PC is it recogniseable/useable with Macs as a storage device still?
I know that PCs don't recognise Mac stuff but, and correct me if I'm wrong, I remember something about Macs recognising PC stuff??
So here's an example:
* I want to reformat my old V3 iPod into a Windows environment.
* I then want to take my newly re-formatted V3 iPod (set for disk use only) and use it to back up stuff (files, documents, MP3s) from my old, broken iBook (take it from the hard drive).
* Then I want to take those files, documents and MP3s and put them onto a new, Windows-based laptop (which I am yet to aquire).
Is this do-able?
Thanks peoples!

" I know that PCs don't recognise Mac stuff but, and correct me if I'm wrong, I remember something about Macs recognising PC stuff??"
An iPod formatted for Mac it won't run natively on a PC because the Windows OS does not support the HFS Plus file system and therefore will not see the drive. There are third party helper programs to overcome that, however Macs can read Windows formatted drives so you should be able to use your old iPod as a straightforward removable drive without any problem.

RIM mass storage device

Hi all,
I got a problem. When I tried to connect with Media Manager to upload music. My media card is not detected. Moreover, when I connect my BB on my laptop, he asked me to install RIM Mass storage device (which appear in device management with yellow exclamation). Any Idea?
I have a BlackBerry Curve 8320 and Desktop Manager 4.5. Windows XP Pro SP3.
Rgds,
Arcastor
Message Edited by arcastor on 07-08-2008 01:17 AM

arcastor,
What OS on you running on your BB?
What size media card do you have?
Depending on your OS there is a limitation on the size of the media card you can use.
Please let me know!
Message Edited by Bifocals on 08-07-2008 04:48 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Help my computer does say USB Mass storage device

ok so i can't charge my ipod and the computer doesn't even recognize that i have connect the ipod. so i went here
http://docs.info.apple.com/article.html?artnum=305136
and it told me what to look for so i lookded for it but my computer doesn't say anything like USB Mass Storage Device or Ipod. I was wondering is there any way for me to download USB Mass Storage Device for the ipod.
If so can you help me do it.
Thanx
Ipod Video Windows XP

How about this article?
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
Patrick

Unrecognized mass storage device (BOLD)

I got my bold a couple days ago and I plugged it in to transfer some stuff but nothing came up. My roomates Bold worked perfectly on my computer it showed up with both the Bold and his media card as seperate drives but nothing for mine.
I have changed the Bold settings to use as mass storage device but still nothing
Im on a macbook, any ideas?

Hi uvadula,
As well as enabling mass storage, please check your BlackBerry bold smartphone setting under Options, Memory, to ensure that Auto Enable Mass Storage Mode When Connected is set to either Yes, or Prompt. If your device has a password, you should be prompted upon plugging in the handheld for this password.
Thank you!
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

PC won't recognize BlackBerry as mass-storage device.

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