PCUI and IC Webclient

Hi members,
I'm planning to get into CRM technical. i would really appreciate if someone could explain in what fields should I concentrate on(as in BSP, ALE.....) and how are the job prospects.
Are PCUI and IC webclient both the same?
Points will be rewarded!
Thanks,
Sunil.

Hi Sunil,
If you are good in ABAP and you have a fair bit of understanding on how the Web Technology works then ICWebclient would be a good option to concentrate on. In all future releases IC Webclient would be interface for CRM applications. Knowledge on IC would be good for future.
PCUI and IC are not the same. The techology they use is the same BSP however functionality wise, and functionally they are different. Please read through the document available on help.sap.com on PCUI and IC Web. You will get more idea.
Regards,
Hemanth

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PCUI and CIC web client differece?or same?

crm sale module in pcui and sales module in cic web client are same or different..technical and configuration differences
can anyone help me out in this..
thank you,
hun

Hi raj,
thank you for the information.
is there any relation between pcui and other web based applications like internet sales(b2b,b2c e-sales,e-service,e-marketing,,icss) and cic(for call center users) and sap portal(channel partners/b2b-one of the application).
is there any difference between launching crm_ic directly than from launching it from crm_ic. do i do the setting for cic webclient settings in spro or se80. i think bsp applications for cic webclient are done from se80 and the configuration for cic webclient.please tell me if it is not right.
where we will generate the url for this cic webclient and internet sales so that the users can use that url and login from anywehre in the world through internet browser.
thank you,
hun

PCUI and Customer H Enhancement

Hi,
I am very confused regarding enhancement and how it integrates with PCUI. I tried going through the weblog by Tiest on PCUI and EEW Integration but didnt work.
In my CRM setup, enhancements were added via SAP IMG
Customer Relationship Management->Transactions->Basic Settings->Business Add-Ins->Business Add-In for Customer Enhancements at Header Level
And the fields are appended to structure, CRMT_CUSTOMER_H_EXT. I can see the fields in transaction, CRMD_ORDER but not in PCUI.
1) How do I make the fields available in PCUI???
I did another excercise of adding fields to CI_EEW_BUT000 directly and without any additional steps, they are available in PCUI.
Thanks in advance!!!

Hi Tiest,
Still the same. Anyway, here are some of the objects that are generated in EEWB
Table
~~~~~~
table
CI_EEW_ORGMAN
ZCRMT_0100_BTX_UI01
ZCRMT_0200_BTX_UI01
ZCRMT_BTX_EEW_ROOT01
ZEEW_ORGMAN01
ZEEW_XIF_ORGMAN01
ZEEW_XIF_ORGMAN_F01
CRMC_INTERFACE
CRMC_MAPPING
Data Element
~~~~~~~~~~~~~
ZEEW_DATAELEMENT0101
ZEEW_DATAELEMENT0102
In CRMC_BLUEPRINT_C, I entered the following:
FIELD NAME IN ZLEAD_DETAILS FIELD GROUP
ZZORGMAN0101
ZZORGMAN0102
Question: Do I need to enter the Structure in Field Group for ZLEAD_DETAILS? And if yes, how do I find out which is the correct structure??
As I did a where-use of ZZORGMAN0101, I found the following structures where the field was used.
CRMT_BSP_CFM_SRVDATA1_IL
CRMT_BSP_CPL_SERVICEDATA_IL
CRMT_BSP_LAM_OD2_GENERAL_IL
CRMT_BSP_SLS_H_GENERAL_IL
CRMT_BSP_SLS_I_GENERAL_IL
CRMT_BSP_SRC_SERVICEDATA_IL
CRMT_BSP_SRV_SERVICEDATA_IL
CRMT_ORGMAN_EXT
CRMT_REPORT_LOCATORLIST
CRMT_REPORT_LOCATORLIST_ITM
CRMT_REPORT_ORGMAN
CRMT_REPORT_ORGMAN_I
CRMT_REPORT_REPORTLIST_ITEM
I entered one at a time into structure of Field Group, ZLEAD, but still got the same error message...
Can you help??
Thanks

Difference Between PCUI and IC

Hi Experts ,
       I have been with other Forum area . I have had an oppurtunity to share with you all .
       The applicaitons of PCUI and Interaction center are developed usng
BSP , They are web based .
   only UI In could find is that PCUI is more intuitive than Interaction Center .
Could you share with the importance differnce .
Thanks and Regards ,
ManiPrabu

People Centric UI (PCUI)
People Centric User Interface provides a framework for developing web applications. This framework is based on the Business Server Page (BSP) technology and uses Model-View-Controller (MVC) programming model. PCUI developed applications can be easily integrated into SAP portals. Ease of use and excellent design principles makes PCUI a very helpful framework for developing stable, scalable and intuitive pattern based web applications.
PCUI is NOT intended as a general UI framework for all SAP customers. It is limited to CRM. Everything else is unsupported by SAP,even if shipped with others solutions like mySAP ERP.
Interaction Centre (IC)
IC is basically related to telesales, telemarketing, customer service, and call center management functionality that allows you to leverage IC (along with the Web) as your main touch point for all marketing, sales, and service interactions with your customers. It allows you to find out how your call center agents can execute call lists, qualify leads, update customer data, create orders, and process service requests and complaints. Evaluate the differences among service orders, service tickets, cases, and complaints. Get tips for your managers about how to save time by using IC to monitor call lists, review email and telephone queues, and evaluate service levels. Hear how your colleagues route and handle inbound e-mails and Web forms in IC and how they dispatch and escalate services to agents. Gain insights into how to automate your peripheral call center duties to allow your agents to perform more strategic activities. IC is not a framework for development but its already developed nd u just need some configuration.

New To PCUI and Portal

Dear All
I am a CRM consultant and I am new to Portal and PCUI.
Could you help understand the relationship between CRM, PCUI and Portal.
Also could you guide me or send some relevant material.
You can send the material at <removed by SAP Community Network Moderator>
Regards
Tarang

Hello Tarang,
please check out the links to:
- Configuring the Business Package for SAP CRM 5.0 SP01 (EN)
- PCUI Book for CRM 5.0 (PC-UI Cookbook)
in the Topic: Links to CRM Documentation.
Regards
Gregor

PCUI and CRM customizing tutorial?

hi guys, Is anyone know where I can find a tutorial for the PCUI and CRM customizing tutorial?
Thanks a lot!

Hello Eric,
for CRM Customizing I would suggest the <a href="http://help.sap.com/bp_crmv340/CRM_DE/index.htm">SAP Best Practices for Customer Relationship Management</a>. For PC-UI you should try to get the PC-UI Book and look at the Weblogs toppic CRM. Please use the SDN Search to find them.
Regards
Gregor

PCUI and GUI?

Hi Gurus
Whats the Difference between PCUI and GUI?
In which scenario we are using PCUI
Regards,
Mahesh Kumar
[email protected]

Hi Mahesh,
The PCUI is nothing but peoplecentric user interface the latest UI which SAP for CRM application where in the look and feel and navigation are much better than the old GUI interface.
PCUI will give the flexibility to work on the various CRM Transactions which is linked to EP Enterprise portal ( netweaver component)
EP is nothing but the common webpage to access various SAP applications useing the single sing on functionality you can access to different sap systems like SAPR/3 ,CRM,BI,APO systems Etc
You can use and see the PCUI application view can be accessed useing tcode SE 80 from CRM 4.0,5.0 and can see the floor plan and can select the view and open any pcui view to work on .
Now SAP has recently launched the SAP CRM UI 2007 which is Web based BSP application which is build on MVC architecture concept with new look and feel with flexibility to use
please do reward points if helpful
Regards
Dinaker vikas K

CRM 5.0, PCUI and Webclient texts

Hi,
This is my first post so I apologise if I break any conventions. Can anybody recommend a decent book or books for the above? We are currently in implementation on CRM 5.0 as part of local government (to be used as an interaction centre), and all the books I've seen to read up on things seem to be for CRM 4.0 still. Am I better off waiting until the new versions of the books come out, or are version 4.0 and 5.0 similar enough for me to get a book based on CRM 4.0?
Thanks!
Andrew G.

Hi Ravela,
I tried it. But not resolved yet. I have IE7.0 installed and CRM 5.0 is of SP 09. I am not sure if this is compatible. Any inputs would be appreciated. I checked in the PAM but it says for IE7.0 EP7.0 should be of SP10 (min). But am trying it from Backend am not able to resolve it.
thanks!

Difference, advantage and disadvanatges betweeh PCUI and SAP GUI

Hi Scholras,
Can any one tell the advatnages , disadvantages or difeerence between the interfaces GUI and PCUI.
Regards,
sasi

Hi Ramarao,
mySAP CRM offers two user interfaces for running the business scenarios: People-centric UI (PC-UI) and SAPGUI.
For Interaction Center-based scenarios there is a choice between a WebClient and a WinClient version in addition.
SAP Best Practices for CRM supports both UI versions.
In comparison with the SAPGUI the PC-UI provides a more easy and flexible adaptation and personalization as well as a state of the art technology and look-and feel.
But in some project situations these advantages may not justify the higher installation and maintenance effort. In this case the PC-UI can still be chosen.
Nevertheless a move to the PC-UI is of course possible also in a later project phase because for most of the scenarios the UI has only a very limited dependency on the customizing.
Only the choice between WebClient and WinClient is fundamental because the customizing is different and an automated migration from WinClient to WebClient or vice versa is not supported.
Reward points if it helps.
How to give points: Mark your thread as a question while creating it. In the answers you get, you can assign the points by clicking on the stars to the left.

CCS and IC WebClient interaction? doesn't work

Hi All,
I can login into IC WebClient and CCS successfully, but when i check the Agent status in CCS, it give me msg 'Currently no agents are logged on to CCS '. So i can't simulate telephony. Does anybody know what's the reason and which additional settings i need make.
below is one step in the configuration guide:
3. In the IC WebClient, log with your CRM system user and ensure that the telephony channel is selected (icon Phone Channel selector), so that the agent can receive inbound phone calls. Select work mode Ready using the radio button.
I can select the channel in the IC page, but i don't see the work mode radio buttons.
Best regards.
Peter Yu
BTW, here is the system information:
Business Communication Broker - System Information
BCB/ICI version: 3.00.63004
SAP J2EE Engine:
SAP J2EE Engine/6.40 PatchLevel 87289.311 with
2 cluster elements (1 dispatcher and 1 servers)
SAP SOAP URL: http://10.0.0.19:53600/IciEventService/IciEventConf?style=document
1. connection:
SAP Contact Center Simulator 3.00.63004

Hi Peter
I was trying to use CCS but when I check the Agent status in CCS, it give me the message 'Currently no agents are logged on to CCS '. My JRE version is 1.4.2_11. In the IC WebClient, I can select the channel but there is no work mode radio buttons.
Can you please help me?
Thanks and regards
Debolina

CCS and IC WebClient interaction

I can login into IC WebClient and CCS successfully, but when i check the Agent status in CCS, it give me msg 'Currently no agents are logged on to CCS '. So i can't simulate telephony. Does anybody know what's the reason and which additional settings i need make.
below is one step in the configuration guide:
3. In the IC WebClient, log with your CRM system user and ensure that the telephony channel is selected (icon Phone Channel selector), so that the agent can receive inbound phone calls. Select work mode Ready using the radio button.
I can select the channel in the IC page, but i don't see the work mode radio buttons.
Best regards.
Peter Yu
BTW, here is the system information:
Business Communication Broker - System Information
BCB/ICI version: 3.00.63004
SAP J2EE Engine:
SAP J2EE Engine/6.40 PatchLevel 87289.311 with
2 cluster elements (1 dispatcher and 1 servers)
SAP SOAP URL: http://10.0.0.19:53600/IciEventService/IciEventConf?style=document
1. connection:
SAP Contact Center Simulator 3.00.63004
Message was edited by: Yu Peter

Solved. It is the client JRE runtime version issue, downgrade the JRE from 1.5.0_5 to 1.4.2_11, then the agent mode radio buttons appear.
Peter Yu

Portal Content - Business Packages for CRM 7.0 and IC Webclient

Hi all

We are looking at CRM 7.0 and SAP Netweaver Portal 7.0 integration. 
I've noticed that the Business Package (BP) for CRM 7.0 contains very limited business roles for: 
Channel ManagerChannel Manager 
Partner Manager 
Channel Manager (Telecommunications) 
Partner Manager (Telecommunications) 
Customer 
Digital Asset Management 
Incentives and Commissions 
only.

In the past, there the BP for CRM 5.0 contains a lot more roles including customer service representatives and managers. Given that the standard business role export (from CRM 7.0) and import (EP 7.0) does not work for IC Web client business roles, is there a standard way for functionality delivered in IC Webclient like Customer Service to be integrated into EP 7.0?

Otherwise, if we were to configure each BSP page individually for IC Webclient, will there be functions that do not work? eg: alerts, manager realtime view of CSR activities, call tracking, telephony integration etc..

Thanks!

There are two approaches (that I'm aware of):
- install external authentication (such as an LDAP which can be populated from the R/3 backends)
- install an additional Java instance
I would go for both of them because
- it will make things easier if you implement other functionality that is in the portal (non-ESS)
- it will avoid patching one portal and to keep the SPs of both backend systems in sync with the portal
Markus

CRM2007 upgrade and IC webclient issue.

Hi all,
We have successfully upgraded from crm4.0 to 2007 last weekend.
However when I launch IC Webclient, it is blank. Is there something that I missed?
Also, I have applied note 1144511, still same issue.
Regards,
KG
Edited by: KG on Mar 17, 2008 7:06 PM

Hi KG,
May I know how you started the IC webclient in CRM 2007?
Are you using crm_ic transaction?
For CRM 2007, different steps have to be used.
For CRM 2007, you might have to use transaction
bsp_wd_cmpwb and component = crm_ui_frame to test.
This will start the new WEB UI with a user id has business role related to IC Webclient. The standard role is IC_AGENT.
You may have to assign it in ppoma_crm for the position using the same step as you assign a ic webclient profile, but instead, you need to assign a business role = IC_AGENT.
Hope these could do help!
Hongyan

PCUI and OCI (Open Catalog Interface)

Hi,
we want to integrate a external catalog into the PCUI application qutation. The goal is to take over the shopping basket of the catalog into a Quotation. The data which should be taken over are products out of the external product catalog. Therefore the open catalog interface (OCI) should be used. The external catalog sends the shopping basket selected by the user via a HTTP Post to a so called Hook-URL which is provided by the calling application (PCUI). The calling application (PCUI) will retrieve this POST and take over the data send by the HTTP Post.
My question is now if something like that is possible with PCUI framework?
Thanks for your help.
Regards,
Mario

Thanks for the quick and succinct reply.

Portal and IC Webclient Transaction Launcher conflict

We have integrated IC Web Client within Enterprise Portal by creating iview that launches IC Web client in a new browser window
Additionally, within IC Web client we have configured the Navigation Bar using the transaction launcher launch to various Non BSP URLs (e.g. www.ups.com) in a new browser window (stateful checkbox).
The problem weu2019re experiencing is if an agent launches a new browser window by selecting a URL from the Navigation Bar and then closes this browser window manually they are getting a prompt to save their work. This behavior only occurs when we start IC Webclient from the portal. When we use IC Webclient outside of portal the problem does not occur.
How to remove that SAVE popup?
Any help would be greatly appreciated.
Thanks
Muthappan

Hi,
When using the Transaction Launcher Wizard you have to enter at Transaction Parameters
parameter = ICWEBCLIENTBORKEYPARAMETER
Value = //currentCustomer/BP_NUMBER
We use a BOR transaction to open the tc. BP (BOR object type BUS1006, method EDIT) so the confirmed BP will be opened in edit mode.
CRM 4.0
Regards,
Mihai

PCUI and IC Webclient

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