PDF displaying characters instead of text

I have a user that is trying to view a PDF using Acrobat X and has random characters display instead of text. Other users with Acrobat X are able to view the document fine as well as other users who have previous version of Reader. I have tried running a repair on the installation as well as disabling protected mode at startup. Any idead on what to do? This is on the display for this user not printing.
Thanks,
Chris

As Jogn said you would have to use the planning connection. The smart lists used in planning are not in Essbase. Essbase stores the smartlist ID number not the text value.

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8 0 obj
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stream ... endstream
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/DeviceRGB cs
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1 0 0 1 0 841.7 cm
13 -13 569.2 -815.7 re W n
BT
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<21> <21> <5b57>                         <-- "u5B57"
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