PDF from Google Apps gmail/gdrive by Cloudprinter failed on HP Officejet Pro 8600 Plus e-All-in-One

Dear forum contributors,
1. HP Officejet Pro 8600 Plus e-All-in-One
2. Linux OpenSuSE 12.2 64-bit
3. Failed , after the failed message is a very long URL to my gmail attachment.
4. This issue occured from the beginning, I have this printer only for one week.
When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
Thanks for helping,
Jurjen

After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup. I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above. These links cover everything and should provide for you additional links to all of your questions I believe.
--Serving a Printer to Google Cloud Print from Linux--
--Google Cloud Print on Linux--
--Installing Google Cloud Print on a Linux Server--
Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you. You may continue to get support here from other community members regarding Linux but I may not be of much assistance. I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again. Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
"Why is my document not printing?
1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
3. Confirm that the computer connected to your printer is powered on and that you are logged in."
This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON. I wish I could be of more assistance however. I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices). Good Luck!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Similar Messages

Officejet Pro 8600 plus e-all-in-one N-911g App Connection Error

Windows 8.1 Update
64 bit version
Printer connected wirelessly
"Connection Error: The printer was unable to connet to the server. Check your internet connection and try again." I get this message when touching the "Apps" Icon on the printer touch screen.
"Problem with printer" Displayed on the HP Connected website under Devices.
I have tried every solution offered here to no avail including resetting the IP address for wireless on IPv4 - primary to read 8.8.8.8. and secondary to read 8.8.4.4. I didn't pull the power plug then replug, power on and set printer to default settings. Would that fix everything?
Every function works; I can print wirelessly, print out to my eprint address and print from other devices on my network, but I get the above error message everytime I hit the "App" icon on the printer touch screen. I even get the Crossword Puzzle daily from eprint.

Hi westie,
Thank you for the update. My apologies for the missing link.
Here is the link to VisionAiry’s post ---> http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/Printer-Will-Not-Respond-To-Touch-and-N...
If you find the information still doesn’t help and you cannot access the apps, the next step would be to please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Printing from Motorola Xoon tablet to Officejet Pro 8600 Plus via Android ePrint app

Hello!
My Officejet Pro 8600 Plus printer
- is connected to my Laptop (Win7 64bit) via USB cable
- is connected to my router via WLAN
- is configured to use ePrint with a registered mail address
My Motorola Xoom tablet3
- has Android Ice Cream Sandwich 4 installed as operating system
- has the HP ePrint Home&Biz app installed
ePrint
- ePrint app is configured
- the app identified/shows my printer as it should
- I successfully registered to ePrint on the HP website
- I am using a registered mail address for connection between app and ePrint online
As soon as I select a document on my tablet and try to print it,
- the app shows up a "rendering document" message for a short time
- a preview of the document should show up, but it doesn't!!
- I can see the selected document as "pending" print job
- no documents will be printed
- pending documents can't be deleted and remain in the tablet's display
So, I desparately need help! Why does my printer not receive or print the documents from the Xoom tablet?
Thanks a lot for your help!

I understand that It was not a problem with the connection. When dealing with wireless networks, it is always a good idea to set a static IP. It makes things more stable. The reason I told you to enter Google's DNS was not to connect you to Google. All a DNS does is create a pathway to the internet. Once any device finds the internet via the DNS it then goes where it is supposed to. It just uses the DNS as a referance for the internet. Web services should work fine with your router DNS, I have just had more success using Google's public DNS.
You never mentioned wether you did all the power cycling that I asked you too. I know it does not make sense, but power cycling everything on the network so it can all reconnect fresh, solves most issues like this one. However, if you have power cycled everything and you are still having issues, then try removing the Xoom and the printer from the network, and reconnecting them. Sometime, you have to completely remove the printer and mobile device from the networks and reattach them before they will comunicate.
If none of that works, you may need to call the cloud services department to have them take a look at the issue. You can find the number by logging into your ePrintCenter.com acount and looking under the help section. When you get an agent on the phone make sure to tell them everything you have done, so they do not have you do the same steps. Honestly at this point if it is not working the next step is a semi-full reset, which will cause you to loose your ePrint email address, as well as reset everything back to factory settings on the printer. I am not allowed to share how to semi-full the printer via the forums, however the phone agents can walk you through one.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8600 Plus, printing from web cuts everything off on right side

Hello,
I am having a problem with my HP Officejet Pro 8600 Plus cutting of everything ont he right-hand side of my pages when i print anything from the internet.
I am currently using Windows 7 and I am printing from Firefox.
I use Gmail and anything I print from there does the same thing. I see on several other posts here that they tell people to go to the File menu and choose preferences, but when printing from Gmail, I do not see anywhere that has a drop-down File menu to choose from. I also see several people saying to choose landscape orientation to print, however it still cuts off the right side when I choose the landscape option.
When I print from Gmail I am just hitting the printer icon on the upper right corner of the email itself (when you put your mouse over the icon it says "print all"), or I click on the drop-down menu under that icon and choose "print".
When I am trying to print some web pages, I can hit the download arrow to the right of the google search box and then print the downloaded page instead. This usually corrects the problem, but sometimes when I try to download a page, it says there is nothing to download.
Any help you can offer would be greatly appreciated!!
Thank you,
Steel

Hi @steel13
Since the issue only occurs when you print from Firefox, I feel it would be most beneficial if you reach out to Mozilla.
You might first consider resetting Firefox print settings; Fix printing problems in Firefox.
Best of luck.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 Plus - Apps Error - 'Connection Error'

Hi,
Newbie question maybe, but it's got me a little stumped.
I've an HP Officejet Pro 8600 Plus on a wired connection to my Sky router/ADSL modem, using a static IP.
when I go into Apps it pulls down a list of the installed Apps OK, but when I select any one from the printer control pad it tries to connect then throws an error. I can;t see a place I should set anythign up.
I have a woerkign hp ePrint Center account, ePrint works (eventually!) when I email docs to my eprint email address, adn also via Google Cloud Print and Apple AirPrint. While it;s not ruining my life, I would like all of the printer functions to work :-)
I can print to a network folder, as long as it;s on a PC, although my NAS it won;t print to for some reason, but I guess that's a further question :-)
Any help very much appreciated!!!!
MF668

Hi MF668,
Try setting an alternative DNS and check if that may help:
Press the wireless icon on the top of the printer screen and locate tis IP address.
Browse to the printer's IP through the web browser on your PC.
Click the Network tab.
Under Wired click on IPv4.
Under DNS Address Configuration select Manual.
Set the Preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4
Click Apply to confirm the change.
Now turn the printer Off and back On and check for any difference.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet Pro 8600 Plus, not appending number in sequence to base file name when saving PDF.

Officejet Pro 8600 Plus (new today - everything else working great), Vista 32-bit, HP desktop.
After scanning documents and creating a PDF file (Save to file on my computer w/USB connection), using HP Scan, it does not append numbers in sequence to base file name. HP Scan (Under Advanced Settings/Destinations) reads that it will do this (when you over over the base name field). Perhaps I have to enable something. Do you know how I can do this? Thank you.

I'm not really sure what's going on. The install might not have written right. Try uninstalling and installing from a fresh download. Let me know what happens.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

Directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook

At a new job and looking for directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook.
Can you please help me?

Hello JoeA12345
Welcome to the HP Forums.
I see that you looking for some assistance with setting up the printer on your new notebook.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 8600 Plus wont print from Mac 10.5.8

Hello,
I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router. I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8.
When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer. I can scan to my mac from the printer and everything seems to indicate that the printer is connected.
I have downloaded the latest HP driver for Mac 10.5. Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer. Still nothing.
Any ideas?
Greg

Reset the printing system:
- Go to System Preferences > Print & Scan
- Option click the '+' sign and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Now really can't print from Officejet Pro 8600 Plus

This is my second attempt to get help. The first help made it worse. I had been unable to print from my wireless printer from my MacBook Pro, iPad, or iPhone. After about 20 hours I got it to print from a cable (it sees my network but none of my devices can see it). So I posted here asking for help and was told to uninstall the software, repair disc permissions, and reinstall the software. But when I downloaded the new software my computer would not install it because it says it is for Mac System 10.7 or less and I have 10.10. So now I can't print anything at all. I need this for work. Please help me fix it for real. I can't take this any more.
This question was solved.
View Solution.

Thanks for providing that information JeanneS1. I have provided some more information that should help us resolve this issue. I know you have already spent a lot of time on this, but I am willing to continue trying to get this working properly over the wireless network.
Power cycle the router, restart the Mac and the printer.
I would print off a Configuration Page to see if the printer still has a valid IP address.
Try to access the printer's Embedded Web Server. If it connects then the printer is still on the network.
If you don't have a valid IP address, once more run the Wireless Setup Wizard on the printer.
Setup a Static IP address for the printer, this way the router will always assign the same IP address to the printer. Which should stop the disconnection.
Here is a document on this issue. But for now just follow Solution two: Assign the printer an automatic static IP address under Mac. Printer Does Not Maintain Wireless Connection.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and delete the old driver, click the + sign to add the driver, you might have to click the drop down to select the printer's name to add it in. (Officejet Pro 8600 Plus)
Here is a screen shot.
Then test the printer.
You might need to update the printer's firmware if you haven't already.
How far is the printer from the router?
Here a few causes of why the printer can lose the wireless connection:
The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
A virtual private network (VPN) prevents the printer from accessing the computer and wireless network.
The network connection is no longer active, or has low signal strength.
The printer goes into sleep mode or standby mode.
A firewall prevents the printer from accessing the computer and wireless network.
What kind of router are you using?
What kind of security are you using? (WPA2/WPA, WPA Personal, WEP)
What band is the router set to? (2ghz or 5ghz)
I believe by changing these settings on the router will help with this issue if it continues. You might need to contact the router company to make those changes.
Make sure that on your wireless modem, the channels for 2.4Ghz and 5Ghz are fixed and are not set to automatic !!
Select channel 6 for 2.4Ghz and channel 36 for 5Ghz frequency.
Hope this helps get you up and running again.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
This question was solved.
View Solution.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 8600 Plus N911 Tries to Copy from ADF if Lid Covering the Glass is Completely Open

Hi,
I just posted a reply to the following regarding an identical problem that I am having:
http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Officejet-Pro-8600-N911n-Printer-Tries-to-C...
It occurs to me, however, that the original post I replied to is so old that it is probably better to post my problem in a new thread.
I've borrowed some of the original poster's wording since his explanation of the problem was very clear and concise...
If I have the lid that covers the glass completely open on my HP Officejet 8600 Plus (N911) printer then it usually tries to feed pages from the ADF to copy and then reports a jam since I have not put anything in the ADF. If I partly or completely shut the lidthen it copies from the glass properly. This problem arises when I want to copy pages from a thick book for which it is very incovenient (and not really possible) to hold the book firmly in position with two hands while closing the lid with a third hand.
I think the problem is that the ADF sensors that detect when the ADF is loaded with paper are normally held in the position indicating no paper by gravity. When the lid is completely open it goes past 90 degrees, so gravity causes them to be fall into a position where the sensors are tripped.
We contacted Courtney, a Case Manager on the "HP AMS TCO Escalations Team" and she insisted that the 8600 is able to copy from the glass with the lid open and that our unit must be defective. She sent a new unit, but it had the same problem since it is a design flaw, not a manufacturing defect. When we called her back she did not seem to concerned that the 8600 could not copy with the lid open and did not really want to pursue our problem any further. We asked whether we could switch to an equivalent model that can copy with the lid open, but she said that the 8600 is their top-of-the-line model and there is no equivalent model. In the end, she offered to "buy back" the printer.
Has anyone else had this problem? Is there any fix so that I can copy with the lid completely open? Perhaps a firmware update so the printer realizes that if the lid is open then it should ignore the ADF? I would even be OK with a menu item that lets you disable the ADF.
Does anyone from HP monitor this forum and can they test this out and report the flaw to the design team, or suggest a work-around to me?
Thanks!

Paul,
I noticed that when the cover is completely open (90 degrees), there is a chime sound and the ADF symbol lights up in the upper right hand corner. If I lower the lid a bit, I can press the copy button and get the copy started before the symbol lights up. This is the same chime and symbol that lights up when pages are placed in the ADF.
I tried putting shims (small pads of post-its about 1/8" thick) under the bottom edge of the printer in the back. That is enough to prevent the sensor from engaging the ADF with the top opened fully. Yipee, hands free operation. HP would probably say I voided the warranty.
Maybe the printer was tested on a table that was not level.

Unable to access Apps on HP Officejet Pro 8600 Plus

Hi guys,
I can print wirelessly and print remotely using the ePrint apps on my iphone and ipad. Until recently, I have been able to access the apps, but this has stopped. I now get the following error message:
"The printer was unable to connect to the server. Chieck your internet connection and try again."
The internet connection is stable and fine. Any ideas?
This question was solved.
View Solution.

Hello londonlaw,
Welcome to the HP Support Forums!
Sorry to hear about the recent issue when trying to access apps on your Officejet Pro 8600, I would like to offer a few suggestions that may help.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Try to access an app, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to an app once done, if still unable, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to access an app, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this has helped, if it has, please let me know what step helped.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

We accidently signed up to receive apps from our new printer-HP Officejet Pro 8600 Plus

We accidently signed up for 2 apps that print daily. How d I cancel these from coming?
This question was solved.
View Solution.

Hi pkelly,
Are you having a problem with print apps printing? If so follow the steps below to stop the app from printing.
1. On the product control panel, go to the Apps menu.
2. Review the list of available Print Apps, and then select the App you want to pause.
3. Once the App is open, select Pause from the available options.
This will stop the subscription of print jobs after the next scheduled delivery, one more print.
Let me know how it goes.

PDF from Google Apps gmail/gdri​ve by Cloudprint​er failed on HP Officejet Pro 8600 Plus e-All-in-O​ne

Similar Messages

Maybe you are looking for

PDF from Google Apps gmail/gdrive by Cloudprinter failed on HP Officejet Pro 8600 Plus e-All-in-One