PDF from postscript (ps2pdf) displays "Insufficient data for an image" error in Reader

Hello,
I'm not fully confident this is the best place for this, but I'll start here. Note that this is NOT the same as the issue that was recently fixed in Reader 11 (found at http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html)
I am using the command "ps2pdf" (using Ghostscript) to convert postscript files to PDF. To get better quality, I use the ps2pdf options "-dAutoFilterColorImages=false -dColorImageFilter=/FlateEncode", which force lossless encoding for color images. However, there are images on certain pages that yield the error "Insufficient data for an image" when opened in Adobe Reader XI (current version), and the image on that page is not viewable (or rather, it can be viewed, but only until you get the whole image on the screen; then the image disappears). If the PDF is printed, the image will not print. The error also occurs in Acrobat 9.4.0, and possibly other versions. However, Reader 8 displays the files with no issues. Also, Foxit reader displays the PDF files fine.
The postscript files are screenshots generated by the user dragging a box to define the area of the screen to be printed to file. This issue only occurs for some size boxes that the user draws; others come out fine and are read by Reader just fine.
This only happens when using FlateEncode; using lossy JPEG compression (e.g. the default ps2pdf output) does not yield files that produce the error.
Here are some example files to demonstrate the issue (hey, maybe the issue is not even reproducible for other people! That would be helpful to know if true, so even if you can't help solve the problem, if you could verify whether this issue occurs when you open one of these files in Reader or Acrobat, it would awesome).
bad pdf where error occurs: http://www.mediafire.com/file/zbk36yfy7vrhvhw/gmbad.pdf
good pdf (very similar, but slightly different box drawn): http://www.mediafire.com/file/649fuxul0td5bsx/gmgood.pdf
Merged good and bad: http://www.mediafire.com/file/54nwwebh3da7p9w/good_and_bad.pdf
If anyone has any ideas on this issue, I would greatly appreciate it. Or if you think this isn't the right place for this, and perhaps know of a better place for my question, I'd appreciate that too. Thanks!
Additional possibly relevant information:
ps2pdf is being run using Ghostscript 8.15 on Unix Solaris 10. I also ran the same postscript files through ps2pdf (again using Ghostscript 8.15) on a Windows 7 machine, and the resulting PDFs did not exhibit the same errors when opened in Reader or Acrobat.
Adobe Reader 8 and 11, and Foxit were run on Windows 7. Acrobat 9.4.0 was run through a Citrix server, and I'm not sure what version of Windows it runs on.
I tried lots of different options in ps2pdf, and also tried running the postscript through ghostscript directly (using the "gs" command). Nothing was able to eliminate the error without resorting to using lossy JPEG compression.
I am now using lossy (but fairly high quality) JPEG compression in the workflow, accepting the loss in quality and (paradoxically) doubled filesize of the JPEG-compressed PDF files, so I'm really just pursuing this to figure out what the heck is going on, not because it is mission critical.
Postscript files used to create the above pdfs:
bad: http://www.mediafire.com/file/v656dp45h2jeyj6/gmbad.ps
good: http://www.mediafire.com/file/47sn60dgbzbxrs6/gmgood.ps
The .ps files are very similar to each other, differing only in the image content and the image location/translation.
The postscript files give multiple warnings/errors when opened in gsview (this happens with all .ps files created by Pinnacle, not just the ones giving me issues).
The program that is used to create the postscript files is Philips (Adac) Pinnacle^3, a treatment planning system for radiation oncology.

Hi, thanks for getting back to me so quickly.  Our application uses scanned images up to 10 years old, and there are thousands of images so we cannot rescan these unfortunately.   
I work in a large organisation with it's own desktop team so unfortunately I can't upgrade the version of Reader on our user's machines to see if this resolves either.  The desktop team will also not upgrade the version as the problem appears to have only started in 9.5.2. 
Does anyone know how I can confirm if the problem was first seen in 9.5.2 or if there were instances in 9.5.1 also?
Thanks again

Similar Messages

  • Insufficient data for an image error message

    Insufficient data for an image error message on latest version of adobe reader

    Change the zoom settings so you can see the contents of the document. Try reducing the Zoom factor, or click Fit One Full Page To Window. You can make this setting persistent (to avoid changing for every document) in Edit > Preferences > Page Display > Zoom > Fit Page.
    Resave the PDF in Acrobat (you can download trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat_pro&loc=us ) as an Optimized PDF, using the Standard PDF Optimizer settings, or as a Reduced File Size PDF.

  • Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error

    After updating to Acrobat Standard and Readre 9.5.2, some (but not all) of my pdf files are now opening with the error "Insufficient data for an image." The files open, but they are fuzzy, pixelated and are missing the bates stamp I applied earlier (using a utility from LexisNexis Casemap). I can open the files fine on another computer with Acrobat Standard 9.5.1.
    How can I uninstall the 9.5.2, or get it to work again?

    Windows 7 64-bit with Samsung SSD on an i5 Lenovo laptop. Yes, I have both Acrobat Standard and Reader 9.5.2 on the machine. Both give the same error when opening the attached file.
    -Dan-
    [email protected]
    Date: Thu, 16 Aug 2012 23:06:52 -0600
    From: [email protected]
    To: [email protected]
    Subject: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error
        Re: Adobe Standard 9.5.2 after update I get "Insufficient data for an image" error
        created by vamalik in Acrobat Installation & Update Issues - View the full discussion
    Hi osieko,Can you share across any such sample pdf file? Also, what OS are you working upon?You have both Acrobat Standard 9.5.2 and Reader 9.5.2 installed on your machine. Right? One option that you can try is to repair your Acrobat/Reader from Programs in Control Panel and see if that resolves the issue.Otherwise kindly attach a screenshot of the error you are receiving along with any sample pdf file.
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4627764#4627764
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4627764#4627764. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • "insufficient data for an image" error using Firefox 3/Reader 9

    I find some PDF files won't open in Firefox (3.0.3), giving the error "insufficient data for an image". usually the first page displays (partly garbled), then when I try to page down, I get this error. The PDF files are fine -- if I "Save as" they open without problems and they open in IE6.
    The problem is not consistent: the same file will open at one attempt and not at the next (and vice versa).
    Anyone come across this problem?
    Thanks, Jim

    The same error occurs in Google Chrome and even in the actual reader itself when trying to open certain PDFs. Adobe is almost impossible to contact directly and there are few clues as to how to resolve this issue on their website.
    Not only were there "insufficient data for an image" errors, other errors also displayed, sometimes resulting in freezing the browser and forcing a Ctrl, Alt, Del / end program procedure.
    An uninstall and reinstall of Adobe 9 did not resolve the issue. After discussion with another user who did not have Adobe 9 installed, and was still using Adobe 8, it was clear that the issues surround Adobe 9. This was uninstalled and replaced with Adobe 8 and so far all documents that did not previously open now open without a problem.
    While one cannot with certainty verify whether this solution works with Firefox, it is clear that Adobe 9 has a number of issues. Backward compatibility may be one of them. Documents constructed to display on older readers obviously create problems for Adobe 9. An interesting point is that even with Adobe 9 installed, by uploading the direct link to the PDF in question to Google Docs, the document displays without a problem within Google Docs itself, though a download of the same reproduces the same errors as outlines above.
    So in summary, try uninstalling Adobe 9 and install Adobe 8. NB: it is advisable to close all browsers before initiating the new install to enable browser integration.
    Good luck.

  • "Insufficient data for an image" error

    Licensee: Accenture
    Adobe Reader 10.0.1
    OS: Windows 7 Enterprise  x64
    Sub Product: ABCpdf .NET Version 6.1.1.5
    Hello,
    We are using ABC pdf to generate pdf reports in our website and then a mail sending routine executes and mail those reports to our clients. Some times when user recieves the mails then he is not able to see the reports properly using adobe reader X  and it shows "Insufficient data for an image" error. These reports are multiple page reports. Although reports saved at our end are genreted properly and we are able to open them proeperly. So is there any work around for this?
    Please let me know in case of any query.

    I checked out the link, that is the exact error I get when I open the file.  I tried the suggested Work Arounds.  Changing the zoom does not make the problem go away.  Optimizing the file and then saving it, and then opening the newly saved file does not fix it either.  Thanks for your time. , though.
    This file opens fine in earlier versions of Acrobat, no problem.

  • Reader XI (11.0.0) fails to fix "insufficient data for an image" error

    after updating to 10.1.4 we were getting numerous "insufficient data for an image" errors on some pages only.  These are documents (construction plans) scanned by a client and we have no control over their workflow or methods.  The device reported in the pdf file proerties is a Canon iR C3850. 
    The problem persists in Reader XI on both Win7-32bit and XP Pro SP3 PCs.  Rolling back to 10.1.3 was also ineffective.  Any ideas why the docmented fix does not work?
    Thanks.
    BC.

    Please see this 43.8 MB, 600 page, scanned book:
    http://archive.org/download/historyofmovies00hamp/historyofmovies00hamp.pdf
    Under Reader X it works fine.
    Thanks.

  • Insufficient Data for an Image error with Adobe CONVERT_OTFSPOOLJOB_2_PDF

    We are using the standard function module CONVERT_OTFSPOOLJOB_2_PDF to
    print a standard invoice to the spool and convert it to a PDF. This
    PDF is displayed on the web by directing the output of this function module to Adobe Reader.
    We are having a production problem where suddenly these PDFs will not
    print, and are displaying the error message "Insufficent data for an
    image" with Adobe Reader. While a partial PDF is displayed, some of
    the data is missing.  It appears that the image that is being complained about is a company logo, and the pdf also does not display some additional characters.
    We saw this data 2 years ago in production, but it suddenly went away
    after a few days. Suddenly it is back.
    The issue can be easily replicated in our Dev system and Prd system,
    but Tst is acting fine.
    Has anyone ever seen this error?  Any advice on what may be occurring would be a huge help with this production problem.
    Todd Murphy
    The Hershey Company

    Haven't seen that error before.  How are you converting the data after the function call if at all, i.e., are you moving to an XSTRING before handing it off to the web app?
    The things I would suggest which may be stating the obvious are:
    - Download the PDF locally after conversion with GUI_DOWNLOAD and check for the error
    - Does the same issue occur with program RSTXPDFT4 or fm RSPO_RETURN_SPOOLJOB or a SAPOffice (direct) conversion?
    - Remove the logo and try and/or take the original logo, reconvert it to BMP and upload it again in SE78
    - What happens if you change the destination device in the call, if anything?
    - Does OSS note 1320163 apply?

  • Insufficient data for an image error. We have Adobe Acrobat 11.0.10. Happens when edit pdf.

    We are all updated on the Adobe Acrobat XI standard version 11.0.10. However, when we delete a page, extract a page, or even add a page we get the insufficient data error message and the PDF is deemed worthless. Looking over different forums, it seems that this has been an issue for many years although we have only encountered it recently.
    What is being done about this error? Our company uses adobe for all our printing uses and we need to be able to edit PDF's.
    Thanks,
    PCEvert123

    This message only comes up when editing.
    I've been trying to recreate different scenarios and it seems that it is constantly happening when I delete a page and try to save the PDF.  After deleting a page, when I try to save I get this:
    When I try to close out it lets me save but then viewing the PDF I get this:
    When this happens, we are missing signatures or chunks of texts above the signatures, or even whole pages of text. 
    We have never had this issue before and we do edit PDF's all the time.

  • Has anyone come across the 'insufficient data for an image' bug in Reader 9.5.1??

    We have an application that uses Reader to open scanned documents containing JP2K images and our users are intermittently getting this error however I can only find instances online of this bug from version 9.5.2 up.
    Has anyone seen this bug in 9.5.1??
    Thanks.

    Hi, thanks for getting back to me so quickly.  Our application uses scanned images up to 10 years old, and there are thousands of images so we cannot rescan these unfortunately.   
    I work in a large organisation with it's own desktop team so unfortunately I can't upgrade the version of Reader on our user's machines to see if this resolves either.  The desktop team will also not upgrade the version as the problem appears to have only started in 9.5.2. 
    Does anyone know how I can confirm if the problem was first seen in 9.5.2 or if there were instances in 9.5.1 also?
    Thanks again

  • "Insufficient data for an image" when opening a PDF, even with Adobe Reader 11.0.06

    I have extracted some pages from a large, scanned, PDF into a separate document, using a product called Nuance PDF Converter 7, and when we try to open that with Adobe Reader 11.0.06, we receive the error "Insufficient data for an image".  I have read that this error was supposed to be fixed with the latest version of Adobe Reader 11, but I have installed that, and it doesn't help.

    I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2,  but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

  • "Insufficient data for an image" when saving a file

    I'm running Acrobat 9.5.0 on a Macbook Pro running OS X 10.6.8.
    After scanning a document from my Canon MX882, or opening and editing an existing pdf I get the following error when I try to save the file:
    Insufficient data for an image
    When I try to save the file again, I get this:
    The document could not be saved. There was a problem reading this document (109).
    Sometimes the error also has (8) instead of (109).
    When this occurs, the thumbnail of the page appears correct in the left pane; however, the content of the page itself is entirely or partially missing.
    Any suggestions would be appreciated.
    -c

    I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2,  but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

  • Insufficient Data for an Image Acrobat Pro 11.0.6 - Windows 8.1

    We have recently upgraded several users in our office to Windows 8.1.  They are running Acrobat Pro 11.0.6, which they had previously been running Windows 7 without issue.
    Now, in Windows 8, they will have a PDF file open and pages in it start to go blank followed by the "insufficient data for an image" error.  It seems that this may be related to having a downloaded PDF file open in another window, or making comments in a PDF file. 
    Has anyone else run into this?  Any suggestions on what to do?  We've uninstalled/reinstalled, run a cleaner tool, etc... to no avail.  The other suggest Adobe has had so far is to change the zoom on the file; that did not resolve it either. 

    We are having the same issue.  I've tried the newest version of Acrobat (11.0.6) on windows 7, and windows 8.1.   I've also tried earlier version of acrobat (9 & 10) fully updated.  So far I have found 2 pdf's that consistently cause the "Insufficient data for an image." error.  The pdf i've been using to test is located here   (http://japoncaogreniyorum.files.wordpress.com/2010/08/lets_learn_japanese_basic_ii_1_of_2. pdf)  If i open that pdf in acrobat 11.0.6 i get the error right away.  If i open that same pdf in chrome it opens with no errors and looks as it should.  No missing pages, half pages, or blank pages.  The second pdf i've been testing this with is confidential but it has yielded the same results.  Regardless of the version of acrobat i open the pdf's in i get the error.  In chrome they display and print with no errors.
    Again this is tested with Acrobat 11.0.6 on Windows 7 & 8.1.  This is the version cited by adobe to fix this very problem.
    Any help is much appreciated

  • Why do I keep getting an error "insufficient data for an image" when opening a document

    why do I keep getting an error "insufficient data for an image" when opening a document in Adobe Reader XI 11.0.06

    I am also having this problem, especially with scanned documents. Since I need to download scanned documents in my work this is a big problem!Sometimes I can read but not save the document, sometimes one or two of the pages will be blank from the start. I have the latest version of Adobe Reader XI (11.0.10). I tried reducing the page zoom, a suggested workaround on this page: Acrobat: “Insufficient data for an image” error after updating to 10.1.4 or 9.5.2,  but that did not help at all. FWIW I use a Windows 8.1 PC with 4 GB RAM. I usually download PDFs from the internet using Firefox.

  • "Insufficient data for an image" still occurs with Adobe Reader 11.0.02

    Hello,
    I have upgraded to Adobe Reader 11.0.02 although I still recieve the "Insufficient data for an image" error when viewing some PDF files.
    Please help.
    Thanks,
    Steve

    This message only comes up when editing.
    I've been trying to recreate different scenarios and it seems that it is constantly happening when I delete a page and try to save the PDF.  After deleting a page, when I try to save I get this:
    When I try to close out it lets me save but then viewing the PDF I get this:
    When this happens, we are missing signatures or chunks of texts above the signatures, or even whole pages of text. 
    We have never had this issue before and we do edit PDF's all the time.

  • How to resolve insufficient data for an image

    Hi
    I am using oracle 9i database
    I have written a package using 'utl_smtp' package to send email and attachment.
    When I am attaching a oracle report (in .pdf format;This report has an Image inserted into it) and sent it to an email address, the attachment is sent properly. But when I am opening the attached file it is giving me
    insufficient data for an image instead of showing the picture. After the picture rest all text part of the report is appearing properly.
    The image is 24-bit bmp file.
    To test I have created another .bmp file with smaller size. And in that case it is working fine.
    Could you please resolve the problem.
    Regards

    Hi
    Thanks
    Yes I can open the .bmp file.
    My .pdf file is an oracle report
    I am generating the oracle report report as a .pdf file.
    When I open this .pdf file, it's perfectly fine, no problem with the file.
    But when I send this file as an attachment using utl_smtp, and after receiving the email I open the attachement, I face insufficient data for an image error. And the image is not shown in the .pdf
    regards

Maybe you are looking for