PDF Pack font substitutions

Just subscribed to PDF Pack yesterday. First file I tried to convert came back with font substitutions. Can anything be done about this or shall I cancel my subscription and request a refund? Thx, Mark in Sydney Oz

Hi,
Did you try with different file?
Would you send your document as an email attachment?
I will check it from my end.Please add the link to this forum post for reference.
I have sent you my contact details on your email id.
Regards,
Florence

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How to embed fonts in PDF Pack (Adobe X)

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The PDF Pack online subscription services Does Not Come With Acrobat (the desktop application).
As mentioned you must have Acrobat XI Pro in order to run a Preflight that will embed fonts.
Note that at Adobe's Acrobat product web pages you an make use of the link to download/install the free fully functional 30-day trial of Acrobat XI Pro.
But -- if all you have is Adobe Reader and a subscription to PDF Pack you have no means of embedding fonts.
Be well...

Font substitution issues when creating PDF from PS file in Distiller

I am not sure if this post should go under Distiller Server, but it dont know if there is a difference between Distiller X and Distiller Server.
Context: I am trying to convert postscript files on my PC that originate from a unique Mac built program and unfortunately receive the following error message:
%%[ Warning: Helvetica not found, using Font Substitution. Font cannot be embedded. ]%%
%%[ Warning: Helvetica-Bold not found, using Font Substitution. Font cannot be embedded. ]%%
%%[ Warning: Helvetica-BoldOblique not found, using Font Substitution. Font cannot be embedded. ]%%
When I try and convert the postscript font to a pdf in Acrobat Distiller X the font substitutes to Arial. I have a few versions of Helvetica on my PC but Distiller doesn’t recognise them.
My question is: how can I tell Distiller, as a default, to substitute to the Helvetica loaded on my PC rather than Arial so that I eliminate the error message and get an accurate pdf.
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You can set the folders in distiller by going to Settings. See these two pictures (click on them)
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PDF/A and font substitution

I've embarked on a mission to scan, download, or otherwise capture all of my records as PDF files. It seems reasonable to me that I want to save them as PDF/A when possible so that they will look exactly the same 20 years from now as they do today. (Of course, that significantly increases the size of the files. But bits are cheap.) My problem, of course, is that many of the documents I am acquiring (for example, statements downloaded from financial institutions) use fonts that I don't have installed on my computer, so I can't convert them to PDF/A.
My question is: Do I really need (or want) to convert documents to PDF/A? Assuming the document doesn't rely on some non-standard font I just happen to have installed on my PC, and the font substitution magic works well enough today to give me a perfectly acceptable document, then can I rely on it working just as well 20 years from now? Can I rely on font substitution in other vendor's products producing similar results? Is there anything in the PDF spec that constrains font substitution to producing something similar to what the Adobe products do today?
TIA - Bob

BTW, I tried printing a PDF to the PDF printer with the Default Settings option set to "Press Quality" and I got this:
%%[ ProductName: Distiller ]%%
%%[ Error: Helvetica-Narrow not found, using Font Substitution. Font cannot be embedded. ]%%
%%[ Error: typecheck; OffendingCommand: cshow ]%%
Stack:
-mark-
{--pop-- --pop-- ct_str1 --exch-- 0 --exch-- --put-- ct_str1 --show--
{_ct_na _ct_i --get--} --stopped-- {--pop-- --pop--} {_ct_x _ct_y
--moveto-- 0 --exch-- --rmoveto--} --ifelse-- /_ct_i _ct_i 1 --add--
--def-- --currentpoint-- /_ct_y --exch-- --def-- /_ct_x --exch-- --def--}
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I tried printing a PDF to the PDF printer with the Default Settings option set to "High Quality Print" and it created a new PDF file. All of the pages in my original document, which were landscape orientation, became portrait orientation in the new document. But otherwise I can't see anything obviously different between the two. In particular, the list of fonts is identical between the old and new documents. That is, the new document has the same embedded fonts and the same non-embedded (and still missing) fonts.

Why doesn't adobe PDF pack convert font jester when converting pub documents to pdf documents?

Why won't adobe PDF pack convert font JESTER from a pub to a pdf file? It converts the JESTER headings to font ARIAL instead. When I was using windows XP and Adobe Acrobat 8 Professional the conversion came across as JESTER like I wanted.
Robert

Moved to Adobe PDF Pack

Font substitution for Times New Roman? Why is Adobe doing this?

I'm using Adobe Acrobat Pro version 9.2 to read pdfs created by a number of different authors. I'm running Windows 7 64 bit OS. These are NOT pdfs I have created. Some of these pdfs display an incorrect font substitution for Times New Roman and I can't figure out why. In the File/Properties dialog the font property comes up as Times New Roman, True Type, ANSI encoding (Times New Roman has spaces between the words). This font is not embedded. Adobe Sans MM is the font that my Adobe 9.2 substitutes for it, even though I have a true type Times New Roman already installed in Windows.I have installed all updates for both Acrobat and for Windows. If I select the text touch up tool to look at the text, a box comes up saying that the original font is not available and a substitute font will be used. When I look at the drop down box for fonts in Adobe, I see among all of the various fonts available, TimesNewRoman without spaces, but no Times New Roman with spaces. Does this matter?
When I go to my Windows Control Panel Fonts screen, I see a Times New Roman truetype font available (with spaces, the same as the font the document is requesting). It says OpenType Layout, Digitally Signed, TrueTyepe Outliers. I use it all the time.
What is required to get Adobe 9 to display this font? It looks like the document is asking for the font I have available on the system and Adobe 9 Pro just isn't identifying it. These same pdfs display just fine on Adobe Acrobat Standard 7.0 on another Windows 7 64 bit OS machine. Is there a separate font library that Adobe has independent of the Windows font library and I simply don't have a complete set of fonts for my version? I don't have the option to have the authors recreate their documents. And they display just fine on an older version of Adobe on a different machine.
UPDATE: Adobe 9 required more than one update. I did the 300 mb update and the problem described above was still there. I checked again just now for updates, and there was another one. This one, whatever it was, fixed the font substitution problem. So the moral of the story is... update, then update again, and keep doing it until there are no more. Adobe doesn't say "there are xx updates available." You just have to keep on asking for them until it says 'no'.

The font Radioactive is the problem. It has an incorrect internal name that conflicts with Times New Roman. Delete Radioactive and ban it from any Mac you use.

Font substitution.

I'm on an iMac running 10.4.11 and have updated to Acrobat Reader Version 9.
I'm receiving PDFs from a colleague whose originating document is using Courier font.
When the PDF is opened on my system the document's Courier font has been substituted with font: Adobe Sans MM as detailed in the Properties file of the document. Adobe Sans MM does not appear to exist withing my system.
The originating system is a PC running Vista. The PDFs are created using: doPDF.
The font substitution does not appear within the originating system.
Any theories?
Terry

> Adobe Sans MM does not appear to exist withing my system.
Adobe Reader includes this font.
>
>The font substitution does not appear within the originating system.
System font substitutions aren't involved. Adobe Reader makes its own
font substitutions. Adobe Sans MM and Adobe Serif MM are special
"mulitple master" fonts used to sythesise a font of the right spacing
(but not necessarily the right look) when the font is neither embedded
nor available.
Aandi Inston

Arial Bold Unwanted Font Substitution

When I make a PDF from a Word file using Acrobat 9 Standard, the Arial Bold font gets substituted regardless of the font embedding settings. With other PDF creation methods, this does not happen, but I need it to work with Acrobat for some of the features. It is really annoying that the one product I have that is not free does this, when there are other ways of creating PDFs for free that do not do this annoying font substitution. I have observed that this also happened to another user on another machine.
Does anyone know how to fix this?
(Using Windows 7. This also happened previously in Windows XP.)

I do not have a font that is actually called Arial MT on my computer. In some applications, it is referred to as such, for reasons I don't know. I do have Arial Unicode MS and Arial Rounded MT Bold, which I tried deleting from the Fonts directory, and I got excited there for a minute, but I actually got the same result again.
A few interesting things to mention:
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Hi EJ,
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--| "Contact an Acrobat Expert"
You can visit the Adobe Support "portal" page and find the click through to open a trouble ticket. To get the ball rolling you'll need to provide your credit card information. Rest assured you will get expert support at a rate that reflects it.
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I subscribed to Adobe PDF Pack, why can't I convert Pdf files to doc and/or jepg with my acrobat reader XI

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Use Tools in Adobe Reader, or sign in directly at https://cloud.acrobat.com/convertpdf
[topic moved to PDF Pack forum]

How do I edit a PDF with PDF Pack?

how do i edit a pdf pack?

Hi glennkerris,
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PDF Pack font substitutions

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