PDF Printing Problem with HP UPD Printer

Question

Hi,
in our Company we use the HP UPD Driver PCL5 in Version 5.9.0.18326. The Printermodells are HP LaserJet Pro 400 M401, HP LaserJet Pro 400 Color M451, HP LaserJet Enterprise Flow M830z, HP LaserJet Enterprise 500 MFP M525dn, HP LaserJet Enterprise M630dn, HP LaserJet Enterprise Flow M680z and HP LaserJet Enterprise Flow M880z with newest Firmware.
If a PDF file is printed using Adobe Reader, it takes a long time until the file is printed on the printer. Partially individual pages are printed in one-minute intervals. But if I use another PDF viewer such as Foxit Reader, PDF documents can be printed at normal speed.
Other documents, such as Word or Excel files are printed normally. Only PDF documents that are printed with Acrobat Reader or Adobe Acrobat are affected. We use the Acrobat Reader version 11.0.10. With version 11.0.6, the problem also occurs.
Sometimes it also happens that the PDF document fills up the memory of the printer when it was printed with Adobe Reader. With Foxit Reader this does not happen with the same document.
Does anyone know this problem and knows what to do?

Answer 1

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ cups ▹ error_log
from the hierarchical list on the left side of the Console window. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the time of the last failed printing attempt. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.