PDFMaker font problem

Can anyone offer any advice on how to debug a font problem?
I am using a (shareware) symbol font on my Windows XP system. It works great in FrameMaker, and comes out perfectly in Frame-generated PDF files.
Unfortunately, I also have to convert Excel spreadsheets to PDF, using the same font. When I generated those PDF files with PDFMaker, the font characters all show as little squares. I checked MS Word as well, and it has the same issue.
I've checked the font properties in the generated file using the TouchUp Text tool in Acrobat - the font is recognised and embedded. If I try to make changes, I get this error message:
"Some of the characters in the current font are not available, the missing characters will be replaced by place holder characters (maybe dots '.').
"A work around to this is to select another font which contains the characters in the TouchUp Properties dialog.
"Proceed with replacement?"
I'm using Office 2007 under Windows XP Professional. The font is shareware and unsupported. I'd bet my bottom dollar that the problem isn't in PDFMaker, but I don't know a whole lot about fonts, and I'm not sure how to debug this.
Can anyone offer any advice?

If you go to the general tab in the Adobe PDF printer properties, there is a button for printing preferences. Select that and go to the Adobe PDF Settings tab. There should be a check box for leaving the log file intact there. You can also simply print to the Adobe PDF printer with print to file selected. Then open the file in Distiller and watch the messages created (these steps are automated if you do not print to file).
You can also check the fonts in the PDF (use ctrl-D, font tab). If they are embedded, that information is stated in parentheses. If there is no statement of embedding, then it did not get done. That is not necessarily an error if the job settings are not set to embed the font.

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