Performance issues on Crm

Question

Hi _
REPORTING THIS ERROR FOR ANOTHER CLIENT
I am having some performance issues, only from a response point of view.AT times the users just hangs and then all of a sudden it comes back to normal again.
I am running crm 4.0 on windows with oracle 9.2
I have advance server installed on my db server and windows 2003 installed on my apps server. I just lately installed an apps server , thinking that the load was too heavy.I am still having issues.
On my Db server, i Have 8.4 gigs of mhysical memory and on my apps servers, I Have 3.0 gigs of physical memeory.
I have looked at tcode st02 on both my db server and apps server. I have no swappign issues.
My only issue on sto2 on my db server  is that I have almost 6 gigs ofextended memory free with a max of 1.3 extended gigs in use.
There is still however 714.424 in heap memory.
I have looked at tcode st02 on my apps server. I have no swapping issues as well.
My only issue on sto2 on my apps server  is that I also have almost 6 gigs ofextended memory free with a max of 3.6g of  extended memory in use.
There is no value for heap memeory
Looking at st06 on my apps server, physical mem available is 3.gigs with 555 megs free.
Looking at st06 on my db server, physical mem available is 8.33.gigs with 5.955 gigs free.
My utilization is on an average of 30 - 40 %
When goign into smlg , my response on my apps server show 2.75 seconds and on my db it shows 12,975 seconds ( this in st03 shows about 6.8 seconds)
My parameters on my db server is as follows:
ztta/roll_area                   2000000          Byte   Roll area per workprocess (total)             
ztta/roll_first                  1                Byte   First amount of roll area used in a dialog WP 
ztta/short_area                  1600000          Byte   Short area per workprocess                    
rdisp/ROLL_SHM                   32768            8 kB   Part of roll file in shared memory            
rdisp/PG_SHM                     16384            8 kB   Part of paging file in shared memory          
rdisp/PG_LOCAL                   150              8 kB   Paging buffer per workprocess                 
em/initial_size_MB               5910             MB     Initial size of extended memory               
em/blocksize_KB                  1024             kB     Size of one extended memory block             
em/address_space_MB              512              MB     Address space reserved for ext. mem. (NT only)
ztta/roll_extension              2000000000       Byte   Max. extended mem. per session (external mode)
abap/heap_area_dia               2000000000       Byte   Max. heap memory for dialog workprocesses     
abap/heap_area_nondia            2000000000       Byte   Max. heap memory for non-dialog workprocesses 
abap/heap_area_total             2000000000       Byte   Max. usable heap memory                       
abap/heaplimit                   40000000         Byte   Workprocess restart limit of heap memory      
abap/use_paging                  0                       Paging for flat tables used (1) or not (0)    
MY PHYS_MEMSIZE ON MY APPS SERVER IS 3071 AND ON MY DB SERVER IS 5321.
I JUST DONOT UNDERSTAND WHY I AM HAVIGN SUCH A BAD RESPONSE. i ONLY HAVE ABOUT 100 USERS BETWENN BOTHE DB AND APPS SERVERS
Appreciate any help -please

Answer 1

Hi Guys
Sortre dteh issue out. Problem was a response time bewteen my telephony system and the Crm system.The RFC response time was too long. We sorted the netwrok issue out.