Persistent Acrobat Reader (not responding) error

Good evening, my name is Tom and I'm new to this forum so please bear with me.
Since we took delivery of this Dell PC and I first loaded Adobe Acrobat Reader 10 it has never worked.  I'm running Windows 7 and Norton 360.  I estimate I have uninstalled and reloaded this program six or more times
Every time I try to use Acrobat Reader I have to go through the "Do you want to allow this program........." step to get past the firewall.  Then a Reader window pops up and a small asterik-like icon in the gray space to the right of the document pane begins filling in from the 12 o-clock position.  It usually stops filling in by  the 6 O-clock position and then the "(Not Responding)" message shows up in the Acrobat Title Bar.  Here is an example from earlier today, about 1830 hours UTC on Wednesday, 11 December 2013.
Meanwhile Task Manager is singing a different tune.
So, this begs the question, what is AcroRd32.exe*32 doing with two sessions, one with 348K of memory and 25% of my CPU and the other session using 00% of my CPU and 5,228K memory?This is the status since 1900 Hours UTC this date. It's now 0222 hours UTC on 12 December 2013 and I've run out of ideas.
I'd appreciate any helpful suggestions from the forum community.
Thank you and good night (EST),

Pat, thanks again. 
Please remember I'm using Adobe Reader 11.0 not 10.
I unzipped your registry file and loaded it into this PC.  Then I restarted this computer and launched Adobe Reader.  This time the asterik-like icon completed 3/4 of a rotation before I saw the "(not responding)" error message.  Also, I have two entries in Windows Task Manager, Processes tab.  The first AcroRd32.exe *32 uses 00% CPU and 41,752K Memory.  The second AcroRd32.exe *32 entry uses 25% of the CPU and 6,924K memory.
Thanks for providing me some progress toward solving this issue.

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  • New member to "...User did not respond" Error -8 Club

    Have been iChatting via an AIM account consistently for several years, with both family and friends using both PCs (using AIM with Windows XP) and Macs (using AIM or .Mac servers)
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    Date/Time: 2007-02-03 14:32:05.209 -0800
    OS Version: 10.4.8 (Build 8L127)
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    tomjoeczak: State change from AVChatNoState to AVChatStateInvited.
    0x6d7ae30: State change from AVChatStateWaiting to AVChatStateConnecting.
    tomjoeczak: State change from AVChatStateInvited to AVChatStateConnecting.
    0x6d7ae30: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
    tomjoeczak: State change from AVChatStateConnecting to AVChatStateEnded.
    Chat ended with error -8
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    2.192148 @SIP/SIP.c:2437 type=4 (900A0015/48)
    [SIPConnectIPPort failed]
    Video Conference Support Report:
    1.693078 @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected]:3592 SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK62655541697e3a08
    Max-Forwards: 70
    To: "u0" <sip:[email protected]:3592>
    From: "tomjoeczak" <sip:[email protected]>;tag=1690211414
    Call-ID: [email protected]
    CSeq: 1 INVITE
    Contact: <sip:[email protected]>;isfocus
    User-Agent: Viceroy 1.2
    Content-Type: application/sdp
    Content-Length: 395
    o=kringus 0 0 IN IP4 m.0
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    t=0 0
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    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
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    0.691609 @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected]:3592 SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK62655541697e3a08
    Max-Forwards: 70
    To: "u0" <sip:[email protected]:3592>
    From: "tomjoeczak" <sip:[email protected]>;tag=1690211414
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    Content-Type: application/sdp
    Content-Length: 395
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    c=IN IP4 m.0
    t=0 0
    m=audio 0 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    m=video 0 RTP/AVP 34
    a=fmtp:34 imagesize 0 rules 15:176:144
    0.191125 @SIP/Transport.c:1218 type=1 (00000000/0)
    [INVITE sip:[email protected]:3592 SIP/2.0
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    0x919b4000 - 0x919f6fff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x91a0c000 - 0x91ad3fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
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    0x91b5f000 - 0x91bcefff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91be5000 - 0x91be9fff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91beb000 - 0x91c4afff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91c4f000 - 0x91c8cfff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91c93000 - 0x91cacfff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91cb1000 - 0x91cb4fff 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91cb6000 - 0x91cb6fff 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91cb8000 - 0x91d9dfff 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/vImage
    0x91da5000 - 0x91dc4fff 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/vecLib
    0x91e30000 - 0x91e9efff 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/libvMisc.dylib
    0x91ea9000 - 0x91f3efff 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/libvDSP.dylib
    0x91f58000 - 0x924e0fff 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/libBLAS.dylib
    0x92513000 - 0x9283efff 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/ amework/Versions/A/libLAPACK.dylib
    0x9286e000 - 0x928f6fff 1.3.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x92937000 - 0x92b62fff 6.4.6 (567.27) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92c80000 - 0x92d5efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x92d7e000 - 0x92e6cfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92e6f000 - 0x92e79fff 1.2.0 (???) /System/Library/Frameworks/AppleTalk.framework/Versions/A/AppleTalk
    0x92e7e000 - 0x92e9cfff 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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    0x92f1f000 - 0x92f1ffff 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92f21000 - 0x92f35fff 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92f4d000 - 0x92f5dfff 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x92f69000 - 0x92f7efff 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ amework/Versions/A/SecurityHI
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    0x93040000 - 0x9306dfff 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93087000 - 0x93096fff 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x930a2000 - 0x93108fff 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x93139000 - 0x93188fff 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x931b6000 - 0x931d3fff 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x931e5000 - 0x931f2fff 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x931fb000 - 0x93508fff 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x93657000 - 0x93663fff 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93668000 - 0x93688fff 3.1 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x936db000 - 0x936dbfff 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x936dd000 - 0x93d10fff 6.4.7 (824.41) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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    0x94657000 - 0x9469bfff 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x946bf000 - 0x946cefff 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x946d6000 - 0x946e3fff 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x94729000 - 0x94742fff 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x94749000 - 0x94a18fff 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x94adb000 - 0x94b4cfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
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    0x9771b000 - 0x97728fff 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
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    0x9802b000 - 0x98152fff 273.5 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x98449000 - 0x9846bfff 3.1.3 /System/Library/Frameworks/DiscRecordingUI.framework/Versions/A/DiscRecordingUI
    0x988f6000 - 0x988f9fff 1.8.1 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x98b42000 - 0x994f9fff 7.1.3 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
    0x99720000 - 0x99724fff 7.1.3 /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
    0x99726000 - 0x9980afff 7.1.3 /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.altivec
    0x99f3c000 - 0x99f47fff 3.1.2 (428) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
    0x99f52000 - 0x9a0abfff 2.1 (752.2) /System/Library/Frameworks/Message.framework/Versions/B/Message
    0x9a3d3000 - 0x9a3d4fff 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
    0x9a3e1000 - 0x9a425fff 31.0 (31) /System/Library/Components/VCH263Codec.component/VCH263Codec
    0xc0000000 - 0xc000ffff com.unsanity.ape 2.0.2 /Library/Frameworks/ApplicationEnhancer.framework/Versions/A/ApplicationEnhance r
    I'd appreciate any insight.
    My eyes are getting too blurry to continue and have been shooting flames of frustration with what used to be a great application.
    Now, iChat is taking up valuable K on my hard drive.
    Thanks all!
    B&W w/600Mhz G4   Mac OS X (10.4.8)   1G RAM - ATI Radeon 9200 PCI Graphics Card - Pioneer 111D SuperDrive

    Thanks for responding. A very frustrating episode I'm having.
    Some interesting Add-Ons you have there.
    What is iChat Enahancer as I have not heard of it ?
    Just an add-on doo-dad. Been using it a while.
    Also this bit
    m=audio 0 RTP/AVP 12 3 0
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    m=video 0 RTP/AVP 34
    a=fmtp:34 imagesize 0 rules 15:176:144
    List no ports whatsoever.
    Well, that'd odd.
    Yet I seem to able to video chat with Apple's Testers with an apparent lack of Ports. I'm stymied.
    How are the ports opened in the 2wire device ?
    IF it was port Forwarding is it with DHCP ?
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    Nothing about my communications hardware set-up has changed since it was installed. As I mentioned, this problem just started about two weeks ago. I've been video chatting flawlessly via iChat and AIM for years.
    I'm afraid if I start digging around inside the 2Wire, I'm going to trip over a setting and REALLY screw things up. Also, getting back into the 2Wire modem is proving to be a bit of a sketch. The usual access via a browser is not working as of late, even with a direct computer connection to the modem. : (
    Also check the Advanced button in the Mac Firewall
    and make sure it is NOT blocking all UDP Traffic.
    My Mac Firewall is NOT active, and has never been active. Any Firewall is being provided by the Netgear Router.
    Has 2wire started to offer a VoIP service ?
    Or have you started to use some VoIP equipment like
    Vonage ?
    Not to my knowledge on the 2Wire VoIP service. They provide hardware "gateways" for DSL providers.
    No Vonage equipment installed on my system.
    I'm inclined to believe this is an iChat/AIM Server issue that's been triggered by recent software/server updates at either Apple's or AOL's end, though I'm no techie. Maybe the iChat mice on the treadmill in my computer just gave up and called it a day.
    Again, thanks for all your help. Hopefully there will be joy soon.
    B&W w/600Mhz G4   Mac OS X (10.4.8)   1G RAM - ATI Radeon 9200 PCI Graphics Card - Pioneer 111D SuperDrive

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