Phantom Emails In Sent Box

My phone Cox mail account shows 12 emails in the sent folder, but when I open the folder it's empty. How do I get rid of the number 12 in the sent folder ?
richie

richie72846,
I can certainly understand your hesitancy with trying this reset. The only
other option would be if Cox has an email app available that you can use
instead of using the phone's native email app. Given your details, I can see
why the account may be glitchy, as it seems to be in a conflicting format of
what may be supported. I recommend trying a Cox 3rd party app and if that is
not an option or doesn't work for you, the final step would be to reset the
email in your phone.
SandyS_VZW

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