Phone after restart asking for unlock pattern which I have not set and no other option is given
Hi all, my Z3 Compact phone was heating up a lot in the recent summer days. At some point it was not reacting and not booting. So I pressed the yellow OFF button next to the nano card SIM holder.http://support.sonymobile.com/gb/xperiaz3compact/userguide/Resetting-your-device/ After this, the phone restarted and it is asking me for an unlock pattern, which I had never set before.It is not offering me any other option like Google identification or security question. And after 5 wrong attempts it tells me to wait 30 sec. I can see that the phone is working, I receive calls and can see that messages arrive. But I can't unlock the phone!! I tried a hard reset using PC companion but it complains and says that I need to have the screen unlocked to continue! So also no solution there! Any help would be greatly appreciated.
Hi
Try this and see if it helps > http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/td-p/927295
Also, regarding repair with PC Companion, follow steps this way
Update / Repair your phone via PC Companion
Download PC Companion and install it. Do not connect your phone until you're asked to do so.
Launch PC Companion > Start Support zone > Start Phone/ Tablet Software update > select Repair my Phone / Tablet > Follow the on-screen instructions it shows.
Similar Messages
-
I am trying to reset my 4s iphone to the original settings and erase all my content. It is asking for a passcode which i have not used before. How/where do I get the passcode?
It needs the restrictions passcode. You or someone with physical access to the phone had to set it. It can not set itself.
-
I am not able to update my apps because every time I am doing this, it is asking for a password which I have never used and the person who used it is in no more contact. how can i get my id instead of his??
Apps can only be updated using the same Apple ID and password they were originally purchased with.
-
To connect to my thomson internet it is now asking for a password which i do not know
all of a sudden my thomson internet connection i have is now asking for a password, which i do not know and can not figure out....please help
Contact the administrator of the router/internet connection. It is not an iPod issue.
-
I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David -
Please help! i have just update my iphone 4s with 7.4 update and my phone is now asking for a password which i dont have. I have tried my keypad lock i used before the update and also my itunes password and neither work, how do i rectify this ???
Did you buy this iPhone new from an authorized seller?
-
my iphons says iPhone is disabled please connect to iTunes but iTunes is asking for my passcode which i can not key into phone....any one know what to do???
actually i just found this on apple.com/support
-
My apple ipad is asking for a code which I do not have and is now deaktivated
My iPad asked for a code which I did not have. Now it is deaktivated. I have a problem!
Whether you set the passcode or not, if the iPad insists that you enter the passcode, you will have to restore your iPad if it is disabled now.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support -
ipad is disabled. We upgraded to iphone 5 and IOS7 and since then ipad is asking for a passcode which we did not have before. Now disabled!
ipad is disabled. We upgraded to iphone 5 and IOS7 and since then ipad is asking for a passcode which we did not have before. Now disabled!
-
I want to install an updated version of adobe flash player. I am being asked for my password which I have forgotten. What is the best way to reset my password on my macbook pro?
Thanks for your response.
When using the second option as I have forgotten my password...how do I get into the boot mode? -
I have itunes account and I'm trying to buy for itune store and asks me security questions which I can not remember and do not put a rescue optional email I should do?
Hello Jbamrah,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Best of luck,
Mario -
Since the cahnge over from Mobile Me to Icloud I am asked for a Password which I do not know how can I reset this. Amelia
Without or without a password, you CANNOT publish to iCloud.
MobileMe went offline in June last year. You received reminders in the mail.
You have to find another webhost.
Browse this forum, since it has been discussed several times a day every day for the past two years since it was announced.
Or wait for these answers to be delivered.
Anyway, your password is in the keychain.app .
And it is probably the same one you used to login here to post your message. -
HELP i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to do with the use of my Wacom3 Tablet...I've been having trouble with it and was getting the same message when trying to open the User's Manual in my Applications/WacomTablet file on my hard drive. Any suggestions? I just downloaded the latest version for the Wacom and recently upgraded to Snow Leopard 10.6.7 (which I hate, and my CS3 hates, etc.)
It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.
-
I've updated my iPad. Now it asks account verification questions which I have never set up.
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
Maybe you are looking for
-
10g istalltion problem on windows XP prof.
when im installing 10.2.0 express edition in windows xp professional... after the database name and password given im getting this message like " please wait this will take a moment" after that the installation got disappeared. i disabled my anti vir
-
I am trying to sync my iphone with itunes on a new computer, but over 3 quarters of my music is missing. It seems that only the songs downloaded on itunes in the last 6 - 9 months have transferred. How can I get the rest of it to sync?
-
Prevent/Remove Download Photos in slideshow
How do I prevent the onscreen "Download" option from appearing at the top of a photo gallery? Selecting None in the Inspector does not influence the way a gallery behaves. Thanks
-
Hierarchical Filter Web Item causes validation warning.
When I validate my web template which contains a hierarchical filter web item agianst the server I get the following warning (W1): Mapping for Service item_validation_service for Object HIERARCHICAL_FILTER_ITEM missing Maybe this also relates to my p
-
Writing thermocoup​le data to measuremen​t file from while loop
Hello, I'm trying to write thermocouple data that has already been filtered into a measurement file. My code works, but has many zero-time entries (probably from the filtering aspect), and some of the non-zero-time entries are even out of sequence (