Phone completely died, options?

Question

I have (had) a Droid Razr M for almost 2 years. My 2 year contract ends in July 2015, but the battery for my phone overheated or just died. When I try turning it on, it gets stuck on the Droid Red Eye or the screen stays black. I've made sure it was charged before powering it on, done resets, let the battery cool, plug it in a computer, and everything else I could think of. A phone repair shop couldn't fix it either.
I planned on switching to the Verizon Edge plan in order to get a new phone. I went to a Verizon Store branch to ask if this was possible, and they said yes, I could upgrade to Verizon Edge (even though I told them my phone won't power on). The only thing I had to do was fix the cracked back of the phone and send it back to Verizon within 7 days of the plan change since my 2 year contract isn't over. So we got the back fixed for $60.
I originally got my phone through Costco, and assumed the Verizon plan policies are the same anywhere, so I went back there to go through the process of switching to Verizon Edge. I was almost finished until we got to the last step, where there was a statement saying in order for me to switch to the Edge, my phone must be able to power on. This is totally different from what the Verizon branch told us, so we ended up having a sunk cost of $60 and me walking out without a phone. We were very upset and found it ridiculous that Verizon led us in the wrong direction.
So... my question is: What would be the options (with prices if possible) for a new phone?

Answer 1

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, please do it again, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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