Phones upgrade...​.simms activated before phones shipped...​..present phones not working

Ordered 2 Samsung s3's during the Friday sale shipped to home as an upgrade to my present phones.  I'm with Tmobile and sometime Saturday both of my present phones lost service.  BB activated the simms on the new phones which caused me to loose service on my present phones.  You can't have a number with 2 simms.
Why doesn't BB ship the phones and let the customer call in to have the new simms activated?
When I called Tmobile to reactivate my present simms I was told it would take a few days and just to wait for the new phones to arrive.
This is a big inconvience to the customer.

I agree this is a problem. It shouldn't be happening. However, it also does not take T-Mobile a few days to activate a SIM card. Something strange seems to be going on with your account. Hopefully this can be fixed, I would recommend calling Best Buy Mobile at 1-877-702-2211 to report the issue.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

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