Photos app not displaying all files

I recently advised an elderly lady to replace her XP laptop with a iPad Air (only!). I helped her transfer mail etcetera and also her collection of photos (simple .jpg's). All went well, I imported her pictures successfully and we were able to brose her life from 2008 to now in the standard Photos app.
Since recently, the photos app experienced some crashes. And now we found out that the app display only photos from November 2012 and more recent.
At first I was concerned that the files had disappeared, but they have not. The older files are still selectable in the Facebook app, including all the collections by date etc.. It would appear that the Photos app database is somehow corrupted.
How would I help her out? My main concern is that she does not have a proper backup (yet). The storage space required for her files exceeded the iCloud maximum, so I could not set that up as backup (all other items are on iCloud though). Nor does she have an external computer. I am afraid that a reset will clear the iPad and thus delete all pictures.

I have no idea if this will work, but it is my basic starting point suggestion. She will not lose any data if she does this and it may help the crashes if nothing else.
Close all apps, and reset the iPad. This reset simply resets the iPad system. It is very much like rebooting your computer.
In order to close apps in iOS 5 or iOS 6, first tap the home button once. Then tap the home button twice and the recents tray will appear at the bottom of the screen. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button twice.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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