Photoshop 12 elements editor won't open at sign in

I bought photoshop elements 12 as a registration card at a local retailer. I had to get online help to convert the key into a serial number since my windows 8 machine didn't get a response from the webpage (just kept cycling on the timer boxes for hours). after downloading twice with the licenced key, all that seems to download is the organiser. For the editor, it asks me to sign in. I do the password and my email name is correct in the box above but it asks me to wait and then does nothing but close back to the organiser ( or back to the windows desktop if going to editor direct). I know that the sign in details are correct because I sign into my adobe account etc etc with it.
So, why is the editor ditching me whilst the organiser is fine, given I have 7 days to register with the sign in feature on editor?
p.s. I downloaded twice in case it was an error picked up there- but no joy.
Since I've paid for good that do not do the job, what is the approach to refunding my money if no technical fix is available in reasonable time and effort, one week on with loads of head scratching?

Hi,
Could you please try the following solutions and see if any of these work:
1. Navigate to 'PhotoshopElementsEditor.exe' located inside:
Win x64: C:\Program Files (x86)\Adobe\Photoshop Elements 13
Win x32: C:\Program Files\Adobe\Photoshop Elements 13
     Right click on 'PhotoshopElementsEditor.exe' and select 'Run as Admin'
2. Just after this keep on pressing 'Ctrl+Alt+Shift' on Windows (or Command+Option+Shift on Mac). You will get a popup asking to delete Elements settings file. Click Yes.
     If the above does not work, please try the following:
3. Please rename SLCache folder present at location "<root drive:>\Program Files (x86)\Common Files\Adobe\SLCache"
     Win: Also please rename opm.db on your machine to resolve this issue @ <root drive>\Users\<user name>\AppData\Local\Adobe\OOBE
      Mac : Users Library/Application Support/Adobe/OOBE
     Now re-launch the application.
4. In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
5. Try launching with anti-virus off or removing PSE from conflicting list.
If none of these work, please let me know.
Regards,
vaishali

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