Photoshop and Lightroom freezing with supported graphics card

Good Morning,
I'm looking for some help to correct a problem. I'm sending this request to Adobe, Asus, Corsair, and Intel. I'm a professional photographer and this is my new computer to support the Nikon D800.
Problem:
When working in both Photoshop (CS5) and Lightroom 4 my computer is freezing and I'm having to do a kill restart to unfreeze the computer. This is happening when doing simple processes like panting with the air brush in Photoshop.
I have to correct this issue it is my livelihood. Which of the components do I need to replace and with what specifically?
Computer:
i7 3970k CPU Intel
Asus Sabertooth X79 motherboard
Corsair 8- 8GB for a total of 64GB of ram (un-buffered)
Two drives both Western Digital
Graphics card is a Adobe supported ASUS GeForce GTX570
Windows 7 professional
Attempted corrections:
Up dated graphics card drivers, and  Windows, check and unchecked Open GL Draw but it freeze in both setting. Follow all of Adobe's set up guide lines. Follow the recommendations from NAPP. Had some bad sticks of ram waiting on Corsair RMA replacement. Computer has 16 GB of ram in it at the current time but the freezing characteristics are the same with 64 GB and 16 GBs of ram.
Thank you in advance for your help,
Mike Boatman

I am running Win 7 Prof on a Xeon processor with 12 GB RAM. Occasionally I experience random freezes of my system but as far as I can tell neither Lr nor Photoshop are involved.
I never found a cause since my Event Viewer does not give any error messages.
I have searched the Win 7 forum at http://www.sevenforums.com/#windows-7-help-support
and found this: http://support.microsoft.com/kb/2575077
They say they fixed it with a hotfix but it seems it still does occur. My last freeze was on May 3, 2012.

Similar Messages

  • I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.

    I have a trial version of Photoshop and Lightroom installed with a view of taking out a subscription. Some of the features in this trial version do not work is this just because it is a trial version.

    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
    exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
    your settings in Photoshop > Preference > Performance
    the type of file you were working on,
    machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
    what troubleshooting steps you have taken so far,
    what error message(s) you receive,
    if having issues opening raw files also the exact camera make and model that generated them,
    if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
    etc.,
    someone may be able to help you (not necessarily this poster).
    a screen shot of your settings or of the image could be very helpful too.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

    Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

    Does RM29.90 per month photography package with photoshop and lightrooms come with Adobe bridge app as well?

  • I am willing to buy a i mac 21" ,i will use it to edit photos  using photoshop cs6 and lightroom 4  is the graphic card 512mb will be enough for my work ? wich one ishould go for thanks

    i am willing to buy a i mac 21" , i will use itfor photo editing using photoshop cs6 and adobe lightroom 4 , is the graphic card will be enough ? any recomandation  , wich i mac should i buy ,thanks for your help.

    Mercury Graphics Engine
    The Mercury Graphics Engine (MGE) represents features that use video card processor, or GPU, acceleration. In Photoshop CS6, this new engine delivers near-instant results when editing with key tools such as Liquify, Warp, Lighting Effects, and the Oil Paint filter. The new MGE delivers unprecedented responsiveness for a fluid feel as you work.
    http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

  • Is it possible to set primary and secondary display with 2 graphics cards?

    I have an Early 2008 Mac Pro with two graphics cards and four monitors installed. Does anyone know how the computer (or more specifically Keynote) determines which is the primary display and which is the secondary?
    Also is there any way to change the scheme?
    What I am trying to do is switch the primary and secondary from the two monitors in my office to the monitor at the podium (would like it to become primary) and a vga projector (would like it to become secondary)
    I bought the second graphics card so I wouldn't have to switch the cables back and forth three times a week. All the monitors work fine, it's just a matter of determining or changing primary/secondary
    Thanks in advance

    Thanks Malcolm
    I got that far – The keynote manual says that the display with the menu bar is the primary display – that works out fine. The problem is that the manual says that the display without the menu bar is the secondary (or alternate). But there are three displays without the menu bar.
    What I would like to find out is: is there a way to choose the display without the menu bar to be the alternate?
    When I try various combinations, there seems to be no rhyme or reason as to which display is the alternate.
    Thanks again for your response!

  • I just purchased a chromebook, does CC Photoshop and lightroom work with this computer?

    Does photoshop cc and lightroom work with a chrombeook?

    No. Adobe software only works with Windows and Apple OS X operating systems.
    Chromebook runs the Chrome operating system.
    You get apps for the Chromebook from the Chrome Web Store Chrome Web Store apps
    Adobe is working on a streaming version of Photoshop for Chrome but it's still being tested.
    Adobe's got Photoshop running in Chrome | The Verge

  • I just bought the photography special (photoshop and lightroom) along with a Creative Cloud....

    ...and I can't find a redemption code. Photoshop and Lightroom were downloaded from Creative Cloud. None of the help guides from Adobe are answering my question. If anyone can help - THANKS

    Hi Agrabbio,
    Welcome to Adobe Forum,
    Please mention how did you purchase it, you can refer to this :http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#ccmembership
    Regards,
    Rajshree

  • CS4 and Mac Pro with two graphic cards: OpenGL not supported!

    I have two graphic cards in my Mac Pro. If a use a dual display setup where both displays are connected to the same card, Photoshop enables OpenGL support (Preferences > Performance).
    Switch both displays to the other card, also works fine.
    BUT if I connect one display to the first card and the second display to the second card (so each display has its own graphic card) the Open GL support is greyed out (I can not longer use canvas display rotation for example)
    This doesn't make sense to me and looks like a bug...

    Are you running two of the same cards or are they different? I'm running a pair of NVidia 7300GTs with no issues...and I'm driving a pair of 30" Cinemas and an NEC 26" widescreen. I get better performance on the single 30" than on the card with the two displays. Also note that which PCI slot you are driving the cards in has an impact on their performance...something to look into.

  • Image printing problem with Photoshop and Lightroom specifically with 11X14 cuts off top of image and moves bottom border up. Windows 7 OS - Epson Printer is working properly.

    Have an unprecedented problem with printing 11X14 photos in both PS and Lightroom. The printer is operataing properly. Printing 81/2X11 correctly. Have double and triple checked all the printing settings and they are correct. Have checked with friends to no avail. This problem started yesterday. Widows 7 OS. Need help.

    You show the OS receiving an image from Photoshop, and the OS starting the Epson print driver and handing it part of the image, the driver connects to the printer, then the print driver fails. It looks like a bug in the Epson rasterizer, or the printer communication.
    You really need to talk to Epson.  Photoshop isn't involved in that error.

  • I have a hp a6814y computer and need help with a graphics card

    okay i wanna upgrade my hp with an actual graphics card, so i can play games without it lagging. i mainly play rts games, like command and conquer generals, etc and about to get company of heros. now i need to know what kind of card i can put in this computer. i would like to put this one in 
    http://www.newegg.com/Product/Product.aspx?Item=N82E16814102824
    i hear people say the min is 300watts and some say 450watts. but then idk, if this card can hook up to my power supplie.
    i just need help getting a very good card for this computer without updating the power supplie

    Hi,
    Check with Athena as they maintain a PC Cross Reference list and see if the power supply that you have selected is compatible with your PC.
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • Bios freezes on Hp IPISB-CH2 with new graphic card installed

    I own HP Pavilion Elite HPE H8 1010cs. Motherboard is HP IPISB-CH2. I bought new graphic card GAINWARD Nvidia GeForce GTX 970 4GB together with 600W PSU Corsair CX600M. First I tried my new PSU with my old GPU nvidia 550Ti. It worked perfectly. But when I replaced old card with new GTX 970, bios freezes on the first power on window. Escape does not work. Should I return new graphic card, or is there still some hope in this?
    This question was solved.
    View Solution.

    Hello @Tomas83,
    I understand that you are having issues getting your HP Pavilion HPE h8-1010cs Desktop PC towork with your Gainward GeForce® GTX 970 Phantom 4GB Graphics Card. I believe the reason you are experiencing this issue is the the break in the downward compatibility on the PCIe slots was broken at around the Gen 2.1 mark and you are trying to put a Gen 3.0 card in a Gen 1.0 slot. This in essence makes your computer incompatible with the graphics card you have chosen to use.  I am providing you an article on the overclock.net website titled The final answer to the controversial PCIe x16 version compatibility., where the author explains what I described and goes into how he made the determination. I would advise you review the article if you have any questions concerning the issue you are facing.
    I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Problem with discrete graphic card and DirectX 11

    If I try any application to launch with discrete graphic card (nvidia geforce 740m) that using directx 11 it always crashes.
    There no problems with directx 9 on on this graphic card.
    There are no problems with integrated graphic card whether application using directx 9 or 11. Problem occurs only with discrete graphic card and directx 11.
    The things that i did:
    - Reinstall Windows
    - Install latest driver updates (I also tried to uninstall latest and install recomended driver downloaded from the oficial HP support 'driver download' web page)
    - different options on nvidia control panel 3d settings page
    I also tried microsoft 'Direct3D Tutorial Win32 Sample' source code to build and debug. It is failed in function IDXGISwapChain:resent with code DXGI_ERROR_DEVICE_REMOVED and ID3D10Device::GetDeviceRemovedReason returns DXGI_ERROR_DRIVER INTERNAL_ERROR.
    Is there any chance that is not hardware malfunction?
    Model Envy 15-j175er
    OS Windows 8.1 64

    @Enegue ,
    Hello and thank you for posting on the HP support forum.  In your situation I would consider keeping with Directx 9.  The reason I say this is your notebook is not a performance gaming machine.  It is designed to be fore general use.
    Some cards will notice issues when upgrading to direct 11 from a lower level.  
    Not to mention with your notebook you will want to stick with the drivers only provided from the HP support site.  They are proprietary for the notebook and could be the reason why the directx 11 is not working.
    Here is the link to your systems supported drivers.
    HP ENVY 15-j175er Notebook PC (ENERGY STAR)
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • Ok, so I have a 1g macbook Pro and I'm having an issue with the graphics card, so I believe.

         I believe I'm having an issue with the graphics card. For one, when I'm using programs like iMovie '11, SPORE, or the Sims 3  for long periods (hours usualy) of time, the computer will be perfectly fine. It gets warmish-hot, like usuall, all of a sudden it will randomly freeze for 5 to 10 seconds, then shut down and reststart. This happens, espically on the Sims 3 I can play for a while, but when I try to save it will shut down on me.
         Also, I got a new iPod touch 4g on the 25th, the first few times I tried syncing and downloading, it started off fine, but after 10 min. it would restart. Now it works ok, but I still monitor it just incase.
         Can anyone help me understand why all of this is happening? I beleve the graphics card isn't good enough, even though it meets the standards for iLife, and The Sims 3. My graphics card is a ATI,RadeonX1600. The laptop has 2 GB RAM runs at 2.16GHz with an Intel Core Duo on OS X Snow Lepard (10.6.8). Thanks everyone.

    Threads are just processes that link together like the threads in these discussions, well, maybe that is a bad example given how disjointed these get
    It looks like you are not pushing the cpu or hard drive enough to cause your behavior.  Not sure what the temperature limit on that cpu is, on the newer models it is around 100-110 °C which is notciabley hot, and the system shutsdown for self protection at the thermal limit.
    You could be hitting a thermal limit causing that behavior...so do you see good behavior at lower load levela on the system?  Does this only happen with when you are under the high graphic loads?
    Trying to zero in on when this occurs to see if we an isolate the problem.

  • By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and is it possible to install it on both Windows and Apple(if it comes with two licenses)? Thank you.

    By subscribing to Creative Cloud(Photoshop and Lightroom), does it come with more than one license, and if it does, is it possible to install on both Windows and Apple's OX? Thanks.

    A Cloud subscription provides for installing working installations on two machines.  You can have mixed operating systems (both Windows and Apple's OX).

  • I accepted/installed an update for iMovie and it turns out that this version is not compatible with my graphics card. So now I can no longer open or use iMovie.  Any ideas on how to get around this - how to revert to the previous version.

    I accepted/installed an update for iMovie and it turns out that this version is not compatible with my graphics card. So now I can no longer open or use iMovie.  Any ideas on how to get around this - how to revert to the previous version??

    Look in your Applications folder.  If your system behaved as expected, you should have an iMovie 9.0 folder in your Applications folder.  Apple moved the old version there as even they suspected the new versions was a train wreck.

Maybe you are looking for

  • Item Not Found in Finder

    I just noticed today (not after any particular change or update to the OS) a large question mark to the right of the spotlight search in the finder window.  Clicking on the question mark yields "The item can't be found" as a dialog. Any idea what thi

  • Convert seconds to minutes 121 (seconds) to 2:01.

    I receive a variable only in seconds. I'm trying to convert it to minutes when greater than 60. i.e. 121 (seconds) to 2:01. Can anyone help with the code. I got this far:

  • What is the Read/Write speed for a 250gb Serial ATA hard drive?

    Hello. I've been having some problems via my Mac (Kernel panic at start up) and is thinking wether or not it is the hard drive. Does anyone know what the Write speed is for the specified hard drive. I'm currently getting about 5 mbps and that feels a

  • Does Bridge have memory leaks?

    I've been using Bridge as a browser for a year now and I find that the longer it runs the more cumbersome it becomes - it's slow and memory intensive to begin with, but if I leave it running for a few hours it eventually becomes ungainly and it slowe

  • Tomcat server add on the device

    Hi Folks, Can anyone tell me the exact location of the jscpout.txt file so that  i can check whether the Tomcat server add on has been successfully installed or not. Can you please clarify : I have downloaded the tomcat addon from the sapnote 1009703