Photoshop CC 2014 crashing when I try to open or save
I am experiencing a crash in Windows 8.1 using the cc2014 Photoshop Update too. The crash occurs whenever I try to open or save. I have tried the solutions that worked for some with previous versions including:
removing the preference files
uninstalling and then re-installing
updating the graphics driver (currently Driver Version 9.18.13.3788 on my Nvidia GTX 460)
turning off Open GL altogether
I have not installed any 3rd party plug ins
CS6 is running fine on this same machine, and I am running CC2014 at work with no problems (on Window 7). I have 24GB of RAM and an i7. I've listed the sytem details below.
I'd really appreciate if anyone can get me over this hump. I have to get a lot of work done here at home most of the time and spend a lot of time in Photoshop, so you can imagine, not being able to save is a pretty huge deal.
Thanks for any assistance in advance.
Jeff
Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3207 MHz
Built-in memory: 24567 MB
Free memory: 20481 MB
Memory available to Photoshop: 22126 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Touch Gestures: Disabled.
Windows 2x UI: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1600, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="GeForce GTX 460/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="9.18.13.3788"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 460/PCIe/SSE2"
glgpu[0].GLRendererID=3618
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20140519000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="GeForce GTX 460"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="337.88"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="6.0.1"
clgpu[0].CLBandwidth=9.48174e+010
clgpu[0].CLCompute=264.61
License Type: Subscription
Serial number: 94070715703729923839
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\Jeff\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Z:\, 1.82T, 1.45T free
H:\, 2.00T, 201.6G free
E:\, 748.5G, 132.5G free
C:\, 476.6G, 199.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/04/14-23:42:44 79.554120 79.554120
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/04/23-10:46:55 79.554276 79.554276
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
AdobePDFL.dll PDFL 2014/03/04-00:39:42 79.510482 79.510482
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPFiles.dll Adobe XMP Files 2014/01/13-19:44:00 79.155772 79.155772
AdobeXMPScript.dll Adobe XMP Script 2014/01/13-19:44:00 79.155772 79.155772
adobe_caps.dll Adobe CAPS 8,0,0,7
AGM.dll AGM 2014/04/14-23:42:44 79.554120 79.554120
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30) 1.000000
ARE.dll ARE 2014/04/14-23:42:44 79.554120 79.554120
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/04/14-23:42:44 79.554120 79.554120
BIBUtils.dll BIBUtils 2014/04/14-23:42:44 79.554120 79.554120
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/04/14-23:42:44 79.554120 79.554120
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
imslib.dll IMSLib DLL 7.0.0.145
JP2KLib.dll JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/03/25-23:41:34 79.553444 79.553444
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.0
Plugin.dll Adobe Photoshop CC 2014 15.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.0.0.74
PSArt.dll Adobe Photoshop CC 2014 15.0
PSViews.dll Adobe Photoshop CC 2014 15.0
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.0 (2014.0.0 x001)
Accented Edges 15.0
Adaptive Wide Angle 15.0
Angled Strokes 15.0
Average 15.0 (2014.0.0 x001)
Bas Relief 15.0
BMP 15.0
Camera Raw 8.5
Camera Raw Filter 8.5
Chalk & Charcoal 15.0
Charcoal 15.0
Chrome 15.0
Cineon 15.0 (2014.0.0 x001)
Clouds 15.0 (2014.0.0 x001)
Collada 15.0 (2014.0.0 x001)
Color Halftone 15.0
Colored Pencil 15.0
CompuServe GIF 15.0
Conté Crayon 15.0
Craquelure 15.0
Crop and Straighten Photos 15.0 (2014.0.0 x001)
Crop and Straighten Photos Filter 15.0
Crosshatch 15.0
Crystallize 15.0
Cutout 15.0
Dark Strokes 15.0
De-Interlace 15.0
Dicom 15.0
Difference Clouds 15.0 (2014.0.0 x001)
Diffuse Glow 15.0
Displace 15.0
Dry Brush 15.0
Eazel Acquire 15.0 (2014.0.0 x001)
Embed Watermark 4.0
Entropy 15.0 (2014.0.0 x001)
Export Color Lookup NO VERSION
Extrude 15.0
FastCore Routines 15.0 (2014.0.0 x001)
Fibers 15.0
Film Grain 15.0
Filter Gallery 15.0
Flash 3D 15.0 (2014.0.0 x001)
Fresco 15.0
Glass 15.0
Glowing Edges 15.0
Google Earth 4 15.0 (2014.0.0 x001)
Grain 15.0
Graphic Pen 15.0
Halftone Pattern 15.0
HDRMergeUI 15.0
IFF Format 15.0
Ink Outlines 15.0
JPEG 2000 15.0
Kurtosis 15.0 (2014.0.0 x001)
Lens Blur 15.0
Lens Correction 15.0
Lens Flare 15.0
Liquify 15.0
Matlab Operation 15.0 (2014.0.0 x001)
Maximum 15.0 (2014.0.0 x001)
Mean 15.0 (2014.0.0 x001)
Measurement Core 15.0 (2014.0.0 x001)
Median 15.0 (2014.0.0 x001)
Mezzotint 15.0
Minimum 15.0 (2014.0.0 x001)
MMXCore Routines 15.0 (2014.0.0 x001)
Mosaic Tiles 15.0
Multiprocessor Support 15.0 (2014.0.0 x001)
Neon Glow 15.0
Note Paper 15.0
NTSC Colors 15.0 (2014.0.0 x001)
Ocean Ripple 15.0
OpenEXR 15.0
Paint Daubs 15.0
Palette Knife 15.0
Patchwork 15.0
Paths to Illustrator 15.0
PCX 15.0 (2014.0.0 x001)
Photocopy 15.0
Photoshop 3D Engine 15.0 (2014.0.0 x001)
Photoshop Touch 14.0
Picture Package Filter 15.0 (2014.0.0 x001)
Pinch 15.0
Pixar 15.0 (2014.0.0 x001)
Plaster 15.0
Plastic Wrap 15.0
PNG 15.0
Pointillize 15.0
Polar Coordinates 15.0
Portable Bit Map 15.0 (2014.0.0 x001)
Poster Edges 15.0
Radial Blur 15.0
Radiance 15.0 (2014.0.0 x001)
Range 15.0 (2014.0.0 x001)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.0
Ripple 15.0
Rough Pastels 15.0
Save for Web 15.0
ScriptingSupport 15.0
Shake Reduction 15.0
Shear 15.0
Skewness 15.0 (2014.0.0 x001)
Smart Blur 15.0
Smudge Stick 15.0
Solarize 15.0 (2014.0.0 x001)
Spatter 15.0
Spherize 15.0
Sponge 15.0
Sprayed Strokes 15.0
Stained Glass 15.0
Stamp 15.0
Standard Deviation 15.0 (2014.0.0 x001)
STL 15.0 (2014.0.0 x001)
Sumi-e 15.0
Summation 15.0 (2014.0.0 x001)
Targa 15.0
Texturizer 15.0
Tiles 15.0
Torn Edges 15.0
Twirl 15.0
Underpainting 15.0
Vanishing Point 15.0
Variance 15.0 (2014.0.0 x001)
Water Paper 15.0
Watercolor 15.0
Wave 15.0
Wavefront|OBJ 15.0 (2014.0.0 x001)
WIA Support 15.0 (2014.0.0 x001)
Wind 15.0
Wireless Bitmap 15.0 (2014.0.0 x001)
ZigZag 15.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE
You originally posted on a thread that really wasn't related to your problem, so I branched the discussion.
Check the Windows System Event Viewer to see the details of the crash, most importantly the name of the faulting module.
Most crashes on Open or Save are due to OS bugs (especially on MacOS) or bugs in third party extensions to the OS open and save dialogs.
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Photoshop CC 2014 crashes when I try to use any 3D tools or features?
I am a college student and going to be in a real bind as soon as this next semester starts without this working properly. We just started touching 3D features in Photoshop last semester but now i have advanced Photoshop this next semester and this will seriously kill my grade without this working. I have a toshiba laptop C55DT-A5106 with AMD A6-5200 HD 8400 processor and graphics running Windows 8.1 pro build 9600. Photoshop works fine until i use any 3D features, then i select the tool or feature, it asks me would i like to switch to 3D workspace, I click yes or no(it doesnt matter they both result in the same thing happening) then I get the pop up box saying Photoshop has stopped working and needs to close the program. I have had adobe photoshop support working on trying to fix this for weeks now and they cannot figure it out. They have been on my laptop remotely many times and they cannot figure it out. They say they have to contact the software engineer next. Just figured if someone else has incite on what the problem could be that would be great. I and the support team have exhausted all known usual fixes. I have tried 4 different drivers including two betas drivers. tried 3 different chipset drivers. uninstalled and reinstalled many times, adjusted preferences in photoshop different ways(myself and by adobe support), created an administrator account and tried running in that instead of my normal account, tried running in safe mode, and finally completely reformatted hdd and fresh installed windows again. They all did the same thing no matter what i tried crashed at the same place with the same error in the events. the following are the errors in windows event log.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-29T04:36:42.000000000Z" />
<EventRecordID>976</EventRecordID>
<Channel>Application</Channel>
<Computer>ToshLaptop</Computer>
<Security />
</System>
- <EventData>
<Data>Photoshop.exe</Data>
<Data>15.2.2.310</Data>
<Data>5480338c</Data>
<Data>Photoshop.exe</Data>
<Data>15.2.2.310</Data>
<Data>5480338c</Data>
<Data>c000001d</Data>
<Data>00000000049de322</Data>
<Data>6d4</Data>
<Data>01d02320ca31a1f1</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
<Data>49247fbf-8f14-11e4-8250-008cfaa303c2</Data>
<Data />
<Data />
</EventData>
</Event>
and there are always two errors in the logs for this this is the second
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="49152">1005</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-12-29T04:36:42.000000000Z" />
<EventRecordID>977</EventRecordID>
<Channel>Application</Channel>
<Computer>ToshLaptop</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>Adobe Photoshop CC 2014</Data>
<Data>00000000</Data>
<Data>0</Data>
</EventData>
</Event>
here is my system info
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
TOSHLAPTOP
System Manufacturer
TOSHIBA
System Model
Satellite C55Dt-A
System Type
x64-based PC
System SKU
PSCFWU
Processor
AMD A6-5200 APU with Radeon(TM) HD Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde Corp. 1.80, 1/27/2014
SMBIOS Version
2.7
Embedded Controller Version
1.20
BIOS Mode
UEFI
BaseBoard Manufacturer
TOSHIBA
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
ToshLaptop\TOSHLAPTOP\curtis
Time Zone
Pacific Standard Time
Installed Physical Memory (RAM)
8.00 GB
Total Physical Memory
7.45 GB
Available Physical Memory
5.45 GB
Total Virtual Memory
9.26 GB
Available Virtual Memory
6.83 GB
Page File Space
1.81 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
here is my photoshop info
Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 1996 MHz
Built-in memory: 7630 MB
Free memory: 5387 MB
Memory available to Photoshop: 6620 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="AMD Radeon HD 8400"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="13.352.1004.1007"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 8400"
glgpu[0].GLRendererID=38960
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
glgpu[0].GLDriverDate="20140422000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 AMD-APP (1411.4)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1411.4)"
clgpu[0].CLMemoryMB=765
clgpu[0].CLName="Kalindi"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1411.4 (VM)"
clgpu[0].CUDASupported=0
clgpu[0].CLBandwidth=8.14963e+009
clgpu[0].CLCompute=71.0287
License Type: Subscription
Serial number: 90970954083047822703
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\curtis\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 697.4G, 632.0G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.2
Plugin.dll Adobe Photoshop CC 2014 15.2.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.54
PSArt.dll Adobe Photoshop CC 2014 15.2.2
PSViews.dll Adobe Photoshop CC 2014 15.2.2
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 15.2.2 (2014.2.2 x001 x003)
Accented Edges 15.2.2
Adaptive Wide Angle 15.2.2
Angled Strokes 15.2.2
Average 15.2.2 (2014.2.2 x001 x003)
Bas Relief 15.2.2
BMP 15.2.2
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk & Charcoal 15.2.2
Charcoal 15.2.2
Chrome 15.2.2
Cineon 15.2.2 (2014.2.2 x001 x003)
Clouds 15.2.2 (2014.2.2 x001 x003)
Collada 15.2.2 (2014.2.2 x001 x003)
Color Halftone 15.2.2
Colored Pencil 15.2.2
CompuServe GIF 15.2.2
Conté Crayon 15.2.2
Craquelure 15.2.2
Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
Crop and Straighten Photos Filter 15.2.2
Crosshatch 15.2.2
Crystallize 15.2.2
Cutout 15.2.2
Dark Strokes 15.2.2
De-Interlace 15.2.2
Dicom 15.2.2
Difference Clouds 15.2.2 (2014.2.2 x001 x003)
Diffuse Glow 15.2.2
Displace 15.2.2
Dry Brush 15.2.2
Eazel Acquire 15.2.2 (2014.2.2 x001 x003)
Embed Watermark 4.0
Entropy 15.2.2 (2014.2.2 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.2
FastCore Routines 15.2.2 (2014.2.2 x001 x003)
Fibers 15.2.2
Film Grain 15.2.2
Filter Gallery 15.2.2
Flash 3D 15.2.2 (2014.2.2 x001 x003)
Fresco 15.2.2
Glass 15.2.2
Glowing Edges 15.2.2
Google Earth 4 15.2.2 (2014.2.2 x001 x003)
Grain 15.2.2
Graphic Pen 15.2.2
Halftone Pattern 15.2.2
HDRMergeUI 15.2.2
HSB/HSL 15.2.2
IFF Format 15.2.2
IGES 15.2.2 (2014.2.2 x001 x003)
Ink Outlines 15.2.2
JPEG 2000 15.2.2
Kurtosis 15.2.2 (2014.2.2 x001 x003)
Lens Blur 15.2.2
Lens Correction 15.2.2
Lens Flare 15.2.2
Liquify 15.2.2
Matlab Operation 15.2.2 (2014.2.2 x001 x003)
Maximum 15.2.2 (2014.2.2 x001 x003)
Mean 15.2.2 (2014.2.2 x001 x003)
Measurement Core 15.2.2 (2014.2.2 x001 x003)
Median 15.2.2 (2014.2.2 x001 x003)
Mezzotint 15.2.2
Minimum 15.2.2 (2014.2.2 x001 x003)
MMXCore Routines 15.2.2 (2014.2.2 x001 x003)
Mosaic Tiles 15.2.2
Multiprocessor Support 15.2.2 (2014.2.2 x001 x003)
Neon Glow 15.2.2
Note Paper 15.2.2
NTSC Colors 15.2.2 (2014.2.2 x001 x003)
Ocean Ripple 15.2.2
OpenEXR 15.2.2
Paint Daubs 15.2.2
Palette Knife 15.2.2
Patchwork 15.2.2
Paths to Illustrator 15.2.2
PCX 15.2.2 (2014.2.2 x001 x003)
Photocopy 15.2.2
Photoshop 3D Engine 15.2.2 (2014.2.2 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.2 (2014.2.2 x001 x003)
Pinch 15.2.2
Pixar 15.2.2 (2014.2.2 x001 x003)
Plaster 15.2.2
Plastic Wrap 15.2.2
PLY 15.2.2 (2014.2.2 x001 x003)
PNG 15.2.2
Pointillize 15.2.2
Polar Coordinates 15.2.2
Portable Bit Map 15.2.2 (2014.2.2 x001 x003)
Poster Edges 15.2.2
PRC 15.2.2 (2014.2.2 x001 x003)
Radial Blur 15.2.2
Radiance 15.2.2 (2014.2.2 x001 x003)
Range 15.2.2 (2014.2.2 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.2
Ripple 15.2.2
Rough Pastels 15.2.2
Save for Web 15.2.2
ScriptingSupport 15.2.2
Shake Reduction 15.2.2
Shear 15.2.2
Skewness 15.2.2 (2014.2.2 x001 x003)
Smart Blur 15.2.2
Smudge Stick 15.2.2
Solarize 15.2.2 (2014.2.2 x001 x003)
Spatter 15.2.2
Spherize 15.2.2
Sponge 15.2.2
Sprayed Strokes 15.2.2
Stained Glass 15.2.2
Stamp 15.2.2
Standard Deviation 15.2.2 (2014.2.2 x001 x003)
STL 15.2.2 (2014.2.2 x001 x003)
Sumi-e 15.2.2
Summation 15.2.2 (2014.2.2 x001 x003)
Targa 15.2.2
Texturizer 15.2.2
Tiles 15.2.2
Torn Edges 15.2.2
Twirl 15.2.2
U3D 15.2.2 (2014.2.2 x001 x003)
Underpainting 15.2.2
Vanishing Point 15.2.2
Variance 15.2.2 (2014.2.2 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
Water Paper 15.2.2
Watercolor 15.2.2
Wave 15.2.2
Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
WIA Support 15.2.2 (2014.2.2 x001 x003)
Wind 15.2.2
Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
ZigZag 15.2.2
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash: NONE
Installed TWAIN devices: NONE
Let me know if anyone else can figure this out.The faulting module is photoshop. Report below.
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
2/2/2015 4:54 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: Photoshop.exe
Fault Module Version: 15.2.2.310
Fault Module Timestamp: 5480338c
Exception Code: c000001d
Exception Offset: 00000000049de322
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8db4
Additional Information 2: 8db473619c10c0c8b85ce99afe676ed8
Additional Information 3: f06d
Additional Information 4: f06da704bdd5338df2a8d09bde2244bb
Extra information about the problem
Bucket ID: 1fe6d1d4e5765bd348843b981b8ec4d2 (85990875000) -
Photoshop CC 2014 crashes when After Effects is open (ntdll.dll module failure)
Recently, I upgraded from CC to CC 2014. Once I was satisfied with 2014, I uninstalled CC. Since then, I've been having a major issue where if I try and use Photoshop CC 2014 and After Effects CC 2014 simultaneously, either Photoshop or both will crash.
The event viewer gives me this:
Faulting application name: Photoshop.exe, version: 15.2.2.310, time stamp: 0x5480338c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000024
Fault offset: 0x00000000000cd7e8
Faulting process id: 0xe58
Faulting application start time: 0x01d02c8024742b4a
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 6a2ab0d5-9873-11e4-91b7-14dae9d81d5a
Photoshop generally doesn't give me an error message, but when After Effects crashes, it's almost never the same error message twice, though frequently mentions Dynamic Link in the message.
I've uninstalled and reinstalled Creative Cloud multiple times, including using the Cleaner tool. I'd really like to avoid having to wipe my hard drive and reinstall my OS, like support immediately told me to do.
Running Win7 64-bit Ultimate, 32GB RAM, Intel i5-2500k, NVIDIA GeForce 560 Ti. Any help would be greatly appreciated.I do not have After effects. Your CC 2014 seems to be up to date. Are all Windows Updates installed and did you install the Dec 23 2014 Nvidia driver?
GeForce Game Ready Driver
Version
347.09 - WHQL
Release Date
Tue Dec 23, 2014
Operating System
Windows 7 64-bit
Windows 8.1 64-bit
Windows 8 64-bit
Windows Vista 64-bit
Language
English (US)
File Size
293.36 MB -
Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.
I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
When Photoshop is being displayed on my main monitor it doesn't crash.
I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
Here's the event log of the crash:
Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
Exception code: 0xc0000005
Fault offset: 0x00000000000122b7
Faulting process id: 0x23dc
Faulting application start time: 0x01d0030b1092334e
Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\system32\atig6txx.dll
Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851eaAs you can already see, your ATI/AMD video card drriver is crashing.
Update the driver from AMD's website to pick up all the bug fixes you are missing. -
Photoshop CS6 keeps crashing when I try and change brush colour
Hi, my Photoshop CS6 keeps crashing when I try and change brush colour. I use layer masks a lot and consequently need to switch between black and white brushes. CS6 crashes a lot and gets closed by Windows 7 when I either click in the icon to swap brush colour or press the X keyboard shortcut. It's driving me crazy. I run Windows 7 on a high spec Dell PC. The problem has only started a couple of months ago, had CS6 since it came out. Can I advise me please? Thanks.
Please read these and proceed accordingly (restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be of special interest):
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://forums.adobe.com/docs/DOC-2325 -
Photoshop CS5 keeps crashing when I try to upload file
Photoshop CS5 keeps crashing when I try to upload file. Any suggestions?
I'm new to Photoshop and trying to figure it out. It does not do this in Illustrator.
I have Mac Book Pro OS X
Thanks!Chris Cox wrote:
update your video card driver from the GPU maker's web site (not MS).
Possibly not as pertinent with a MacBook than with a Windows system... Drivers normally come through Apple for Macs.
Likely Chris missed that you mentioned you're running OSX, Stephen, and this is the Windows-specific forum. You might want to ask on the Macintosh-specific forum... http://forums.adobe.com/community/photoshop/photoshop_macintosh
-Noel -
Every CC program is crashing when i try to open a File.
Hello everyone,
we use Photoshop, Illustrator, Indesign and Dreamweaver in the newest version.
Since this morning every one of these 4 programs is crashing when i try to open a file with "File -> Open".
When i open the file with a double click over the explorer it works without any error.
I renamed the folders under "C:\Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014" but no success.
What can i do in this case?Moving the discussion to Photoshop General Discussion.
Thanks,
Atul Saini -
Finder continues to crash when I try to open my files
Finder crashes when I try to open my user name with all my files in it. I can click on Macintosh HD, then it gives me a screen with "users" listed. I can click on that and the next screen gives me Guest Folder, my user name, and Shared Folder. When I double-click on my user name (it has a house icon next to my user name), it briefly shows all my files/folders and then crashes.
Here's the log:
Apr 23 16:35:43 Lyndas-MacBook-Pro.local ReportCrash[4921]: Removing excessive log: file:///Users/xxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-18-114538_ Lyndas-MacBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro com.apple.launchd.peruser.501[151] (com.apple.Finder[4922]): Job appears to have crashed: Segmentation fault: 11
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Saved crash report for Finder[4922] version 10.9.2 (10.9.2) to /Users/lxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-163912_Lyndas-M acBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Removing excessive log: file:///Users/xxxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-132011 _Lyndas-MacBook-Pro.crash
(I have deleted my username from the log above and inserted "x")...
This is a new laptop (2 weeks old) and I have had problems off and on with Finder crashing. But I don't know anything in particular that I've done to get it to work correctly.
Need suggestions.
Thanks!
Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not...
Message was edited by: retired170Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not... -
Speedgrade crashes when I try to open project! Projects won't Direct Link from Premiere either.
Speedgrade crashing when I try to open a project! Projects won't Direct Link from Premiere either - the menu option is greyed out and I cannot select it. I've installed and uninstalled Speedgrade, all all my Creative Cloud software is up to date.
My computer: Brand new 2013 MacBook Pro with Mavericks, 4GB of RAM, 2.4 GHz Intel Core i5.
I can open Speedgrade, but the moment I pull in a project, it crashes. This is the error it's giving me:
Process: sgmacosx [3186]
Path: /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
Identifier: adobe.SpeedGrade
Version: 8.0.0 (8.0.0)
Build Info: Adobe SpeedGrade CC 2014-0~141
Code Type: X86-64 (Native)
Parent Process: launchd [135]
Responsible: sgmacosx [3186]
User ID: 501
Date/Time: 2014-06-23 14:29:22.365 -0700
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 8BFF6EBC-81CF-942C-5950-AB80F0F71196
Sleep/Wake UUID: 677DE7FE-5EA1-424E-B532-353AD4FDA3DF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xfffffffffffffff0
VM Regions Near 0xfffffffffffffff0:
--> shared memory 00007fffffeba000-00007fffffebb000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8cffe292 __kill + 10
1 com.adobe.dvacore.framework 0x0000000102ccaf2a (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 410
2 libsystem_platform.dylib 0x00007fff90e755aa _sigtramp + 26
3 libc++abi.dylib 0x00007fff942b1a13 __dynamic_cast + 41
4 com.apple.opencl 0x00007fff8854a455 0x7fff8853e000 + 50261
5 com.apple.opencl 0x00007fff885594b7 0x7fff8853e000 + 111799
6 com.apple.opencl 0x00007fff885593eb clSetKernelArg + 70
7 com.adobe.GPUFoundation.framework 0x0000000106d7833f void boost::fusion::detail::for_each_dispatch<boost::fusion::zip_view<boost::fusion::vector2<b oost::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const, GF::PushArgument, boost::fusion::forward_traversal_tag>(boost::fusion::zip_view<boost::fusion::vector2<boos t::function_types::parameter_types<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::add_reference<mpl_::arg<-1> > > const&, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&> > const&, GF::PushArgument const&, boost::fusion::forward_traversal_tag) + 79
8 com.adobe.GPUFoundation.framework 0x0000000106d781ad int GF::InvokeKernel<void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> >(boost::shared_ptr<GF::Device> const&, void*, void (*)(float4 const*, int, GF::DevicePixelFormat, float4*, int, GF::DevicePixelFormat, int, int, int), dim3, dim3, boost::fusion::list<float4 const*, int, dvamediatypes::PixelFormat, float4*, int, dvamediatypes::PixelFormat, int, int, bool, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_, boost::fusion::void_> const&) + 125
9 com.adobe.GPUFoundation.framework 0x0000000106d75469 GF::PixelFormatConvert(boost::shared_ptr<GF::Device> const&, void const*, int, dvamediatypes::PixelFormat, void*, int, dvamediatypes::PixelFormat, int, int, dvamediatypes::RenderQuality, bool, boost::shared_ptr<dvacore::utility::RecycledMemory const> const&) + 23257
10 com.adobe.GPUFoundation.framework 0x0000000106d8e595 GF::ConvertFrame(ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, ASL::InterfaceRef<MF::IVideoFrame, MF::IVideoFrame> const&, dvamediatypes::RenderQuality) + 1301
11 sgmacosx 0x0000000100428708 CIrOpenGLCompositingEngine::COperand::bBindToTexture(CIrPoint const&, unsigned int, bool) + 2266
12 sgmacosx 0x0000000100425411 CIrOpenGLCompositingEngine::COperator::bRender(double, double, CIrList<CIrOpenGLCompositingEngine::COperandInstance>*, bool, bool, CIrTransformationMesh const*, bool) + 2387
13 sgmacosx 0x0000000100422fd1 CIrOpenGLCompositingEngine::bRender(CIrString const&, IIrCompDataProvider const*, CIrPoint const&, CIrPoint const&, CIrRect const&, CIrFrameBuffer*, CIrFrameBufferObject*, CIrOpenGLContext*, bool, bool, bool, double) + 20091
14 sgmacosx 0x0000000100417ba6 CIrOpenGLBlitter::BlitSingle(unsigned int, CIrRect const*) + 5800
15 sgmacosx 0x000000010024e9ee CIrBlitter::DrawBackground(CIrRect const*) + 304
16 sgmacosx 0x000000010024efad CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 809
17 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
18 sgmacosx 0x000000010024f00d CIrBlitter::DrawWindow(CIrWindow*, CIrPoint const&, CIrRect const&, bool) + 905
19 sgmacosx 0x000000010024e6fd CIrBlitter::Blit(bool) + 841
20 sgmacosx 0x000000010044307a CIrosApp::ScreenUpdate(CIrList<IIrCompDataProvider const> const*, bool) + 212
21 sgmacosx 0x0000000100440bbf CIrosApp::CommandLoop() + 3275
22 sgmacosx 0x000000010043fb9e CIrosApp::iDoRun() + 3978
23 sgmacosx 0x000000010001ead2 main + 98
24 sgmacosx 0x0000000100003744 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8cfff662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8951b421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8951b136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8cffaa1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8cff9d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff92648fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff926485e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff92647f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff926fd811 CFRunLoopRun + 97
6 com.adobe.dvacore.framework 0x0000000102ba8019 dvacore::threads::RunPlatformEventLoop() + 89
7 com.adobe.dvacore.framework 0x0000000102bab0f8 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 216
8 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
9 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
10 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
11 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
12 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
13 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8cfff64a kevent + 10
1 com.adobe.dvatransport.framework 0x00000001031774fc boost::asio::detail::kqueue_reactor::run(bool, boost::asio::detail::op_queue<boost::asio::detail::task_io_service_operation>&) + 236
2 com.adobe.dvatransport.framework 0x00000001031771a7 boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 375
3 com.adobe.dvatransport.framework 0x0000000103176d18 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvatransport.framework 0x0000000103166157 SkyConnectionEnv::MainLoop() + 167
5 com.adobe.dvatransport.framework 0x0000000103165c09 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9
6 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
7 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x000000010037919e CIrFrameCache::ThreadFunction() + 716
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8cffdf22 __connect + 10
1 sgmacosx 0x0000000100599e50 CIrSocket::poConnectToRemote(CIrString, int, bool) + 190
2 sgmacosx 0x000000010059c4ee CIrSocketFiFoConnection::CConnectRemote::OnPrologue(CIrSocketFiFoConnection*) + 86
3 sgmacosx 0x000000010059c228 CIrSocketFiFoConnection::ThreadFunction() + 50
4 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
5 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001004ea1cd CIrRIServer::ThreadFunction() + 521
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.adobe.dvacore.framework 0x0000000102b800db boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock<boost:: asio::detail::posix_mutex>&, boost::asio::detail::task_io_service_thread_info&, boost::system::error_code const&) + 139
3 com.adobe.dvacore.framework 0x0000000102b7fe48 boost::asio::detail::task_io_service::run(boost::system::error_code&) + 552
4 com.adobe.dvacore.framework 0x0000000102b7fc0a boost::asio::detail::posix_thread::func<boost::asio::detail::resolver_service_base::work_ io_service_runner>::run() + 42
5 com.adobe.dvatransport.framework 0x0000000103177bb3 boost_asio_detail_posix_thread_function + 19
6 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8cffe716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8fbfbc3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8b42c800 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b42c9ff TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8b3fd145 MPWaitOnQueue + 192
5 com.adobe.dvacore.framework 0x0000000102bb964d dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr<dvacore::threads::Al locatedFunctionT<boost::function<void ()> > >&, int) + 141
6 com.adobe.dvacore.framework 0x0000000102bb75b0 dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 160
7 com.adobe.dvacore.framework 0x0000000102ba7a5c boost::function0<void>::operator()() const + 28
8 com.adobe.dvacore.framework 0x0000000102bb4523 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 115
9 com.adobe.boost_threads.framework 0x0000000102aaadba thread_proxy + 186
10 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
11 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
12 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x00000001005dfb1e CIrTangentDevices::ThreadFunction() + 196
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8cffea3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff91cfedc0 nanosleep + 200
2 sgmacosx 0x0000000100379edf CIrFrameCache::CTicketLoader::ThreadFunction() + 121
3 sgmacosx 0x00000001005f846e CIrThread::ThreadCallback() + 22
4 sgmacosx 0x00000001005f843d CIrThread::pThreadCallback(void*) + 9
5 libsystem_pthread.dylib 0x00007fff8fbf9899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8fbf972a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8fbfdfc9 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8cffee6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8fbfaf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8fbfdfb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000000000000b rcx: 0x00007fff5fbfb988 rdx: 0x0000000000000000
rdi: 0x0000000000000c72 rsi: 0x000000000000000b rbp: 0x00007fff5fbfb9d0 rsp: 0x00007fff5fbfb988
r8: 0x0000000000000040 r9: 0x00007fff5fbfb900 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x0000000000000000 r13: 0x0000000000000040 r14: 0x00007fff5fbfbe78 r15: 0x00007fff5fbfbe10
rip: 0x00007fff8cffe292 rfl: 0x0000000000000206 cr2: 0xfffffffffffffff0
Logical CPU: 0
Error Code: 0x02000025
Trap Number: 133
Binary Images:
0x100000000 - 0x100ae7ff7 +sgmacosx (???) <91D1FAE7-D645-35AA-A07D-D78C1FADF56C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/MacOS/sgmacosx
0x1016da000 - 0x101937ff7 +QtCore (4.6) <CE0DF6D7-6F83-1ED7-6411-7AF7FB2FD394> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtCore.framework/Versions/4/QtCore
0x1019c6000 - 0x1022effef +QtGui (4.6) <782E276D-EE76-98E5-FA48-0EFA1DF29A3F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtGui.framework/Versions/4/QtGui
0x102571000 - 0x10261eff7 +QtOpenGL (4.6) <5D09ECAB-1980-65F5-85CB-3D6EF915A208> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtOpenGL.framework/Versions/4/QtOpenGL
0x10265c000 - 0x102728fef +QtNetwork (4.6) <F0DB9B5B-B832-0E7D-7C5C-0D05CD42EC9C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtNetwork.framework/Versions/4/QtNetwork
0x102768000 - 0x1027a4fef +QtXml (4.6) <0D38C829-B350-F496-1690-03A16BA953E3> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QtXml.framework/Versions/4/QtXml
0x1027bd000 - 0x1027c1fff com.apple.agl (3.2.3 - AGL-3.2.3) <9851E4CC-DA6B-3AF4-9B06-61BAC289572D> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x1027c8000 - 0x1028c1fff +com.adobe.amtlib (8.0.0.68 - 8.0.0.68) <D3641035-0C73-3572-BB1B-2D2FBC7268F4> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1028d4000 - 0x102943ff7 +com.adobe.adobe_caps (adobe_caps 7.0.0.21 - 7.0.0.21) <CE3C6356-9EE2-3B88-8261-8612A0743F56> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x10294e000 - 0x102987ff7 +com.adobe.pip (7.2.1.3399) <9E80366E-2A40-34CA-AAE3-2CA50F5F8505> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x102991000 - 0x102a1dfff +com.adobe.headlights.LogSessionFramework (7.2.1.3399) <4D4A32E1-2B7F-34AC-A310-B842CABE6080> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
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0x118a65000 - 0x118d17ff7 +com.adobe.ImporterQuickTime.framework (8.0.0 - 8.0.0.141) <368ADF9C-738E-321B-912B-730D3BE80E4B> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/ImporterQuickTime.bundle/Contents/MacOS/ImporterQuickTi me
0x118ed8000 - 0x118ff1fef +com.mainconcept.mc.dec.mp2v (9.8 - 9.8.11.6624) <ADC1D391-89AA-E18F-05C0-58793FED6DC8> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_dec_mp2v.framework/Versions/9/mc_dec_mp2v
0x118ff4000 - 0x119017fff +com.adobe.QTParser.framework (8.0.0 - 8.0.0.141) <E1A473D9-581D-3134-AC0F-C83000982A0C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/QTParser.framework/Versions/A/QTParser
0x119036000 - 0x1190e8fef +com.adobe.IPPMPEGDecoder.framework (8.0.0 - 8.0.0.141) <FA1C0CC3-BB78-31E1-BC09-38EDD87F8C56> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/IPPMPEGDecoder.framework/Versions/A/IPPMPEGDecoder
0x119127000 - 0x119447fe7 +com.adobe.CodecSupport.framework (8.0.0 - 8.0.0.141) <A19171FC-4ADA-3E72-A6F2-D0AB90812DDC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/CodecSupport.framework/Versions/A/CodecSupport
0x1195b0000 - 0x1197b2fcf +com.mainconcept.mc.bc.dec.avc (9.8 - 9.8.11.6624) <436641E8-7C73-4346-5740-EDA0C61A2379> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_bc_dec_avc.framework/Versions/9/mc_bc_dec_avc
0x1197bb000 - 0x11990ffeb +com.mainconcept.mc.dec.mp4v (9.8 - 9.8.11.6624) <F27870EB-399B-9898-B03B-47009790E2C5> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_dec_mp4v.framework/Versions/9/mc_dec_mp4v
0x119918000 - 0x1199f4fe7 +libmp4decMT.dylib (1.1.3) <A663DA9C-874F-742A-58B2-B5665D99CA03> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/libmp4decMT.dylib
0x119a4d000 - 0x119aa3fff +com.adobe.PlayerMediaCore.framework (8.0.0 - 8.0.0.141) <2D639F2C-280A-3E07-8B18-7642AFBE7C0E> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/PlayerMediaCore.bundle/Contents/MacOS/PlayerMediaCore
0x119afd000 - 0x119b45ff7 +com.adobe.DisplaySurface.framework (8.0.0 - 8.0.0.141) <C9C43902-90F9-3A1A-BE5D-C15B702C1569> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/DisplaySurface.framework/Versions/A/DisplaySurface
0x119b9c000 - 0x119bccfff +com.adobe.RendererCPU.framework (8.0.0 - 8.0.0.141) <3CDF0782-0E4C-360F-987B-5AA7A9D31D7A> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/RendererCPU.framework/Versions/A/RendererCPU
0x119c05000 - 0x119d45ff7 +com.adobe.RendererGPU.framework (8.0.0 - 8.0.0.141) <BBA8B0B2-228A-3939-B59A-645C82D0A35C> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/RendererGPU.framework/Versions/A/RendererGPU
0x119f62000 - 0x119f73ff7 +com.adobe.PremiereFiltersMetaPlugin.framework (8.0.0 - 8.0.0.141) <CA1053A8-97AC-375E-9F91-5B24CBFE46BC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/PremiereFiltersMetaPlugin.prmp/Contents/MacOS/PremiereF iltersMetaPlugin
0x119f88000 - 0x119f99fff +com.adobe.TransitionsMetaPlugin.framework (8.0.0 - 8.0.0.141) <E9F66B45-66E4-3E24-8FEE-01679C5E35CC> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/TransitionsMetaPlugin.prmp/Contents/MacOS/TransitionsMe taPlugin
0x11aafe000 - 0x11ab01ff7 +com.adobe.Opacity.framework (8.0.0 - 8.0.0.141) <8C7C46D7-91B4-3D6A-B22E-8890BB2A487F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/Opacity.bundle/Contents/MacOS/Opacity
0x11ab0a000 - 0x11ab0dff7 +com.adobe.Motion.framework (8.0.0 - 8.0.0.141) <D9BACE81-AF3E-3403-B870-814B399590E1> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/Motion.bundle/Contents/MacOS/Motion
0x121a4a000 - 0x121a89ff7 +com.adobe.AAM.AdobeUpdaterNotificationFramework (UpdaterNotifications 8.0.0.14 - 8.0.0.14) <FC7DECBD-48F6-3E2F-8E40-42F19885B415> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/UpdaterNotifications.framework/Versions/A/UpdaterNotificatio ns
0x122536000 - 0x122562ff7 +com.adobe.ImporterMPEG.framework (8.0.0 - 8.0.0.141) <AB682B01-5004-34B5-B658-15FF3FA8C25F> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/ImporterMPEG.bundle/Contents/MacOS/ImporterMPEG
0x123f0b000 - 0x123f24fff +com.adobe.ImporterFastMPEG.framework (8.0.0 - 8.0.0.141) <EC483748-8C8C-3B10-BF7F-CB47661D9B93> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Plug-ins/Common/ImporterFastMPEG.bundle/Contents/MacOS/ImporterFastMPEG
0x126810000 - 0x1268efff3 +com.mainconcept.mc.mfimport (9.8 - 9.8.11.6624) <8D0E0AB2-CD0C-AFCF-4A32-D608A637F0B7> /Applications/Adobe SpeedGrade CC 2014/Adobe SpeedGrade CC 2014.app/Contents/Frameworks/mc_mfimport.framework/Versions/9/mc_mfimport
0x123400000000 - 0x123400435ff7 com.apple.driver.AppleIntelHD5000GraphicsGLDriver (8.26.34 - 8.2.6) <D900EBB2-0E47-3DB8-8AA7-A795652167C9> /System/Library/Extensions/AppleIntelHD5000GraphicsGLDriver.bundle/Contents/MacOS/AppleIn telHD5000GraphicsGLDriver
0x7fff6f6fd000 - 0x7fff6f730817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff87a8f000 - 0x7fff87b51ff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff87b52000 - 0x7fff87b5cfff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff87b87000 - 0x7fff87b90fff com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
0x7fff87b91000 - 0x7fff87bc5fff libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
0x7fff87c3c000 - 0x7fff87c63ff7 libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
0x7fff87c64000 - 0x7fff87cf0ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x7fff87cf1000 - 0x7fff87cf1fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff87cff000 - 0x7fff87d37ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff87d38000 - 0x7fff87d39ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff87e37000 - 0x7fff87e3affc com.apple.IOSurface (91.1 - 91.1) <D00EEB0C-8AA8-3986-90C1-C97B2486E8FA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87e3b000 - 0x7fff87ea7fff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff87f7a000 - 0x7fff88224ff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff88238000 - 0x7fff88267fd2 libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
0x7fff88284000 - 0x7fff88286fff libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x7fff88524000 - 0x7fff8853dff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8853e000 - 0x7fff8858cff7 com.apple.opencl (2.3.59 - 2.3.59) <044485A4-A50C-34CE-A1F9-35A50CC68313> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff888f2000 - 0x7fff88bc6fc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff88bca000 - 0x7fff88bd4ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff88c1c000 - 0x7fff88c2afff com.apple.CommerceCore (1.0 - 42) <ACC2CE3A-913A-39E0-8344-B76F8F694EF5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff88c2b000 - 0x7fff88c33ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x7fff89226000 - 0x7fff89236ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff89237000 - 0x7fff89238ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff89239000 - 0x7fff892bafff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x7fff89518000 - 0x7fff89532fff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D99I tried 3.0 and the latest book now opens and ADE says it is on KOBO after I drag it there, but when I disconnect and open KOBO itself it is not there.
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So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?
I've got the same issue and it affects all my adobe software. You are not alone as I have seen several postings looking for the answer to this help request.
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RoboHelp HTML v5 Crash when I try to open topic
I did a minor edit on a small topic in an existing project.
Robohelp crashed before I could save. I ended the task and reloaded
the project into HR, and received this msg:
The reference to the file, "C:\help projects\UW\IDI UW\Chap
15\file:\C:\help projects\UW man.css" from the file ""C:\help
projects\UW\IDI UW\Chap 15\syndrome.htm" contains illegal
characters and will not be shown in the project manager.
RH crashed again. I loaded the referenced file in Internet
Explorer, found the funky path displayed on the error msg, modied
it, and saved the file. When I tried to open the project in RH and
open the topic, I didn't receive the error message again, but RH
did crash. Ended the task w/Windows Task Manager, loaded RH and
opened the project. I then deleted the offending topic and
reimported it from an MS Word file. No error msg., but RH crashed
again.
I was able to edit another topic, save, and regenerate.
However, now RH crashes no matter which topic I try to edit. The
last time I worked on this project was 11/07, and everything went
smoothly then.
It's late Sunday evening. I'm stumped. Great issue for a
Monday morning. Any ideas?I decided to try the oldest trick in the book and reboot the
computer. That resolved the problem! Duh!
However, I need to edit the index on the project, and RH
crashes when I try to open the index designer. I haven't tried to
reboot. I am opening another topic on this one. I found many issues
with RH crashes, and maybe that will help someone else, when we
have a resolution. -
Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>[[Firefox 18 crashes on startup due to malware - how to fix]]
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Premiere Elements 9 crashes when I try to open a project
Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR -
Mail crashes when I try to open it
On Saturday Mail crashed, and unless I hold down the SHIFT key, it always crashes when I try to open it. When I hold the SHIFT key down, it opens, but crashes as soon as I click a folder
Here is a copy of the error log:
Date/Time: 2006-10-02 18:44:16 -0600
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 723
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000001
Thread 0 Crashed:
0 libobjc.A.dylib 0x908311e8 objc_msgSend + 0x8
1 com.apple.mail 0x00015988 0x1000 + 0x14988
2 com.apple.mail 0x00015604 0x1000 + 0x14604
3 com.apple.mail 0x0001a180 0x1000 + 0x19180
4 com.apple.mail 0x0001a260 0x1000 + 0x19260
5 com.apple.mail 0x0001b2c4 0x1000 + 0x1a2c4
6 com.apple.mail 0x00041878 0x1000 + 0x40878
7 com.apple.mail 0x00066910 0x1000 + 0x65910
8 com.apple.Foundation 0x90a27a94 nsnotecallback + 0xb0
9 com.apple.CoreFoundation 0x901db118 __CFXNotificationPost + 0x1b4
10 com.apple.CoreFoundation 0x901dfb7c _CFXNotificationPostNotification + 0x340
11 com.apple.Foundation 0x90a258e0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x74
12 com.apple.mail 0x00007f70 0x1000 + 0x6f70
13 com.apple.AppKit 0x97e0fbdc -[NSTableView _enableSelectionPostingAndPost] + 0x184
14 com.apple.AppKit 0x97e2fd30 -[NSTableView mouseDown:] + 0xac0
15 com.apple.AppKit 0x97eeaba8 -[NSOutlineView mouseDown:] + 0x2e0
16 com.apple.MessageFramework 0x868c42f0 -[ASExtendedOutlineView mouseDown:] + 0x240
17 com.apple.AppKit 0x97db4590 -[NSWindow sendEvent:] + 0x10e4
18 com.apple.AppKit 0x97da6c3c -[NSApplication sendEvent:] + 0xebc
19 com.apple.AppKit 0x97daf06c -[NSApplication run] + 0x240
20 com.apple.AppKit 0x97e6b764 NSApplicationMain + 0x1d0
21 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
22 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34
Removing com.apple.mail.plist from the ~Library:Preferences folder and moving the Mail folder out of the ~Library folder didn't make a difference. I rebuilt the Permissions and ran Disk Utilities with no problems found. My Mail folder is quite large - 284.7 MBThere appears to be something wrong with Mail itself.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you're using, unless this is the version of Mac OS X that came with your computer:
Mac OS X 10.3.9 Combo Update
You may also want to take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.
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