Photoshop CC Can't convert to jpegs; image processor not opening

I'm on Windows 7. When I open a psd document in PS CC, I don't have the option to convert to jpeg, and a lot of other types, for that matter. Also, when I click on Tools/Photoshop/Image processor it will not open up. Any suggestions? Thank you.

It was already disabled when I checked. I enabled it and tried again, still didn't work. Anything else that might be wrong? i'm getting desperate lol

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Just to assist those who might help you with this, please give the exact version of Photoshop CS6 you are running, for instance CS6 13.0.1.3.
I had already asked for that in my previous post, but I guess you didn't quite know what I was referencing when I typed "exact version".
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Also please give the exact model of your graphics card, so they can check whether it is on the list of cards tested by Adobe.
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Installed Photoshop CC & Bridge CC Updates & now Bridge CC will not open at all

Operating System - Windows 8.1
Video Card Version - NVIDIA GeForce GT 640 Driver Version 9.18.13.3788 updated 6-19-14
Processor - Intel Core i7-3770 12 GB RAM, 64 bit OS
PS CC 14.21.1 x64
Bridge CC 6.1.0.116 x64 (I think, I cannot open the program to verify)
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Bridge CC will not open.
How Problem Began:
I installed three updates on 6-19-14 - Photoshop CC, Bridge CC and Photoshop CC 2014. After do that I could not open Bridge from the Windows Start menu, the task bar or from PS CC using File>Browse in Bridge or File>Browse in Mini Bridge. When trying to open from Start or the Task Bar the icon highlights for about 2 seconds then goes back to normal.
There is no error message or any message except when using File>Browse in Mini Bridge in which case a "waiting for Bridge CC..." message shows continuously but Bridge CC never launches.
NOTE: Bridge CC was used daily prior to updates with no issues.
Steps Taken So Far:
I uninstalled Photoshop CC 2014.
I uninstalled Bridge CC and Photoshop CC and reinstalled them with and without the above updates several times.
I called Adobe and was given this links with steps to try: Troubleshoot errors, freezes | Adobe Bridge | Windows, Mac OSI could not do any of the steps that required opening Bridge since that is the problem. But I did verify no other versions were running in background, updated video card dirvers and temporaily disable scanning programs.
I deleted the SwitchBoard file per this page: Error: Waiting for Bridge | Mini Bridge panel
I created a new Windows user and attempted to open through that user.
None of the above had any impact.
Does anyone have suggestions of next steps to try to resolve this issue and get Bridge CC working again?

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-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Photoshop CC Can't convert to jpegs; image processor not opening

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