Photoshop crashing with small dimensions

Question

Hello,
I have a user reporting that Photoshop crashes when she tries to create a template with some odd dimensions. This occur on the user computer and she tried it on 2 other user's computers with 2 different versions of Photoshop. The user version is Photoshop CS5.1, the other Co workers are Photoshop CS5 & CS5.5. The user is running Windows 7 Pro x86, 3.86G Memory intergrated video card on a Dell Vostro 330 with a network printer attached, model HP Color LJ 4650 DTN using PS drivers. She indicated the error comes up everytime she tries to use that size with the steps above. I also know that the co worker that have CS5.5 is running Windows 7 x64 8G Memory was just deployed to him so all avaliable Adobe Creative Suite updates was applied as of 2/14
Below are the steps she goes through to get the error to come up within Photoshop CS5.1
I open the file.
I select the "print" option.
I select "print options."
I go to the "Paper/ Quality" tag for page sizing I've created my custom sizing options So I select them to print and I receive:
"Adobe Photoshop CS5.1 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
The custom paper size she is trying to use is 10.75x7.125
The error that pops up within windows event log
Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90cf71
Faulting module name: hpzui5in.dll, version: 61.71.661.41, time stamp: 0x45e81e67
Exception code: 0xc0000005
Fault offset: 0x001df684
Faulting process id: 0x1d40
Faulting application start time: 0x01ce150377df531c
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Photoshop.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\W32X86\3\hpzui5in.dll
Report Id: 54ff637a-80f7-11e2-9c06-00217061fc18
I checked around but I did not come up with anything that fix this kind of issue. The user is trying to make a DVD Sleeve with the dimensions provided.

Answer 1

Hi,
if all these machines have the same printer configured, I suggest to check for printer driver updates. The faulting DLL appears to be from the printer driver.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodName Id=375784&taskId=135&prodTypeId=18972&prodSeriesId=375773&lang=en&cc=us