PhotoShop CS2 "Program Error" when printing
I am posting this to the Adobe Forums as well, but thought someone here might have some ideas. am having an intermittent problem printing from PhotoShop CS2 to an Epson 9800. When printing large files (200 MB average) to the Epson, PhotoShop will spool the job, taking about 50% longer than normal, and when complete, displays the following message..."The file XXXX.tif could not be printed because of a program error" No job ever gets to the print que. This happens about 80% of the time when printing. Quitting and restarting PhotoShop generally fixes the problem, and the file can be printed from another computer without issue, so this is not file specific. I have 8GB of RAM installed and PhotoShop running under 100% available memory, cache level at 8, with a dedicated 180GB scratch disk. Memory should NOT be the problem, though I do often have the full layered version of the file open in the background (I am printing from a flattened copy. I have observed that the problem is less likely to occur if no other files are open. I have a second G5 with the exact same software setup (OS, Print Driver and PhotoShop down to the decimal version #) that works perfectly every time. I have run all of the System utilities (Repair Permissions, FSCK, etc), reset the OSX printing system, reset PS preferences, trashed and re installed CS, as well as the Epson printer driver, all with no success. Any other trouble shooting ideas would be greatly appreciated. I would love to avoid a System reinstall.
See the Adobe Knowledge Base document"Error 'Could not complete your request...' or 'Could not create a new document...' (Photoshop CS2 on Mac OS X v10.4)"
I suggest whenever you have problems with third-party applications, the first place to start troubleshooting is with the application's documentation, then vendor's web site. Usually their sites have FAQs, lists of known bugs, or application-specific forums similar to these Discussions. Sometimes, unlike the Apple Discussions, the questions are even answered by employees of the vendor.
The document cited above was found in 10 seconds by searching the Adobe support site.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
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thanksSee the Adobe Knowledge Base document"Error 'Could not complete your request...' or 'Could not create a new document...' (Photoshop CS2 on Mac OS X v10.4)"
I suggest whenever you have problems with third-party applications, the first place to start troubleshooting is with the application's documentation, then vendor's web site. Usually their sites have FAQs, lists of known bugs, or application-specific forums similar to these Discussions. Sometimes, unlike the Apple Discussions, the questions are even answered by employees of the vendor.
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As a guess, your VPN client may be blocking a port that PS CS may use for license verification over the Internet. The fact that it works AOK when not using the VPN would tend to support this hypothesis. As to what port it may be attempting to use, I can't say, but you may be able to find this out from Adobe and then work with your firm's networking staff to see if this port can be opened for use when the VPN is active.
2. You noted that you "checked Adobe forum and nothing there to find about this one." Did you post to the Adobe Photoshop forum? If not, I recommend doing so.
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Dr. Smoke
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Solution 6: Re-create your printers in Mac OS X.
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[2004/9/7 7:14:59:599] Exception 62204 (): Internal error writing the image BandCombine: a row of the matrix does not have the correct number o
f entries, should be OpImage.getExpandedNumBands(source0.getSampleModel(), source0.getColorModel()) + 1..
exception oracle.reports.RWException {
oracle.reports.RWError[] errorChain={struct oracle.reports.RWError {
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java.lang.String errorString="Internal error writing the image BandCombine: a row of the matrix does not have the correct number of entries, sh
ould be OpImage.getExpandedNumBands(source0.getSampleModel(), source0.getColorModel()) + 1..",
java.lang.String moduleName="REP"
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at oracle.reports.toolkit.image.ImageManager.writeJPEGImage(ImageManager.java:524)
at oracle.reports.engine.EngineImpl.CRunReport(Native Method)
at oracle.reports.engine.EngineImpl.run(EngineImpl.java:353)
at oracle.reports.engine.EngineClassPOATie.run(EngineClassPOATie.java:84)
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at oracle.reports.engine.EngineClassPOA._invoke(EngineClassPOA.java:62)
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REP-62204: Internal error writing the image BandCombine: a row of the matrix does not have the correct number of entries, should be OpImage.get
ExpandedNumBands(source0.getSampleModel(), source0.getColorModel()) + 1..
[2004/9/7 7:14:59:600] Error 50103 (C Engine): Error Writing Image, ID 2
[2004/9/7 7:14:59:601] Error 50103 (rwtic:rwticga): Look up for image attributes for image 2
[2004/9/7 7:14:59:602] Error 50103 (rwtic:rwticgi): Looking up for Image, ID 2 in the cache
[2004/9/7 7:14:59:603] Error 50103 (rwtic:rwticgi): Loading the Image into the cache
[2004/9/7 7:14:59:603] Debug 50103 (ImageManager:getImageSource): Retrieving the Image object for ID : 2
[2004/9/7 7:14:59:603] Error 50103 (rwtic:rwticgi): Image successfully loaded into the cache
[2004/9/7 7:14:59:604] Debug 50103 (ImageSource:getImageHeight ): Start Height : 155
[2004/9/7 7:14:59:604] Debug 50103 (ImageSource:getImageWidth ): Start : width : 138
[2004/9/7 7:14:59:604] Debug 50103 (ImageSource:getImageColorSpace ): Start
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If anyone could help me, is important !
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This is a Windows 7 Ultimate, with PS CS6.
I closed the program twice and ran into the same problem, then rebooted and got the same errors. As far as I can tell, this is the only tool or feature acting up, other than the actions which have this step in them.
Looking for an easy fix first, of course. Like maybe deleting the Prefs file? Mac people seem to have to do that regularly.
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Thanks in advance,
M. JacksonNoel,
To date, I have only restarted PS, and only rebooted and restarted PS.
I have not done any other steps. I am open to anything that keeps me from having to reload, mainly because of all of the filters, presets, actions, and so forth I'd have to find to reload from scratch.
And, please note, I am on a PC. The Command-Shift-Option is a Mac command. I assume, on a PC that would be Control-Shift-Alt?
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Mike Jackson -
Error message or program crashing when printing on Epson printer
In July 2008, I upgraded my computer from a MacBook to a MacBook Pro (and bought a Time Machine so that all my files are backed up regularly!) I then bought my wife a MacBook Pro in November 2008. We both used to have iBook G4s.
We have an Epson EPL-6200 Laser Printer that we print from using our Airport Express. It used to work fine printing documents from any program and printing wirelessly from the iBook G4 computers we had when we bought the printer around three years ago.
But since I have switched to a MacBook and now a MacBook Pro, I have all kinds of problems printing on the Epson EPL-6200 printer. At first, my MacBook did not print remotely at all. I had long conversations with both Apple and Epson, knowing there was a problem with the Epson driver. To top it off, the problems seemed worst with Microsoft Office, so both of them also said it was Microsoft's fault!
Now that Epson has upgraded its drivers and I have dowloaded the latest one, and switched to a MacBook Pro, I can print some files easily -- Word documents now print immediately, although I get an error message saying that the printer is not connected. But trying to print from other programs such as Firefox either takes a very long time (around 5-8 minutes for one page) or causes the program to crash.
Any ideas? The strange thing is that my wife's computer and mine are exactly the same (running Mac OS X version 10.5.6) but behave slightly differently when printing. I can print from Firefox, albeit after a long time per page, whereas if she tries to print from her computer in that program it instantly crashes.
I guess we still have driver issues with the Epson EPL-6200.
But I have looked on the Apple support forums and there seem to be a lot of printer-related issues like this. Do you guys have any suggestions? Or is there a printer that will work well with our MacBook Pros, an Airport Express and/or Time Machine (we have both) and when printing remotely?
All the best,
Alexhey,
well, i use the below machines with the current mac os (10.5.6).
i (kind of often) had issues with the network printer epson epl-6200.
of which every issue could be resolved by myself, more or less quickly.
i.e. until the last update (10.5.6).
none of my machines is able to get anything through the network to the printer.
at least they don't get the printer to print a page.
today i spent (almost) the whole day, trying out things to get it fixed this time.
none of it worked.
just to let you know:
i can access the printer through its http-interface.
i can ping it.
it gets recognized by the printer/fax-dialog in the system-preferences.
here's what i tried so far:
i tried to install the osx driver for the epl-6200 with every single protocol that's available in osx (i.e.: Appletalk, IPP, Bonjour, EPSON (IP), etc.)
i of course tried to update the driver with the latest software available on the epson-website. and did the thing with the different protocols again.
i tried the "generic" postscript driver of osx, too.
then it was getting interesting:
i tried to get "cups" for the epl-6200. i don't want to get into details here, but to drop some names:
foomatic-rip (combined with ghostscript)
http://linuxfoundation.org/en/OpenPrinting/MacOSX/foomatic
gutenprint (doesn't have an epl-6200 driver included)
pxlmono (doesn't have an epl-6200 driver included)
to sum that up:
there are two drivers on the "openprinting"-site (foomatic). but one is (of course) the official epson driver.
but:
there is a "third-party" driver downloadable on that website.
http://openprinting.org/show_printer.cgi?recnum=Epson-EPL-6200
well, i downloaded it, installed the required additional software (foomatic + ghostscript), all very fine. i could choose it in the osx printer setup menu.
but:
my printer still won't print a single page.
the error messages i got:
other than the above post none of my programs ever crashed, or was "dead slow".
but:
the printing job got constantly stopped, i could restart it, but it was then stopped again. without any error message.
there was the same thing with the halt of the printer (also monitored in the printing cue window). i could restart it, but it would stop again. without any error message.
but i also got two decent error messages: :))
the first involved the pdftoescpage.app, either it was failing (shown in the printer cue window), or it was crashing (i got the error message in a separate window popping up). according to folks on the net this malfunction involved user permissions, so i to set up the "right" permissions (giving everybody the right to do anything (rwx) - i know i shouldn't have :)) ). but it didn't help. still crashing or failing.
the second decent error message, finally:
"double free" - what that meant, i cannot tell.
conclusion:
i don't know. :))
required action:
i will await the next osx update, and hope it'll be fixed then. :))
good night, y'all
p.s.: ahh, if anybody knows anything i didn't and should try. please drop a line. thx -
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Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2128 MHz
Built-in memory: 3895 MB
Free memory: 2210 MB
Memory available to Photoshop: 3280 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) Graphics Media Accelerator HD
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1360
Video Card Number: 1
Video Card: Intel(R) Graphics Media Accelerator HD
Driver Version: 8.15.10.1968
Driver Date: 20091008000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode: 1360 x 768 x 4294967296 colors
Video Card Caption: Intel(R) Graphics Media Accelerator HD
Video Card Memory: 1723 MB
Serial number:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
Temporary file path: C:\Users\Patricia\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 284.6G, 218.5G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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ACE.dll ACE 2010/12/13-23:37:10 64.449933 64.449933
adbeape.dll Adobe APE 2011/01/17-12:03:36 64.452786 64.452786
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.5.0.1265
AdobeXMP.dll Adobe XMP Core 5.0 64.140949
AdobeXMPFiles.dll Adobe XMP Files 5.0 64.140949
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adobe_OOBE_Launcher.dll Adobe OOBE Launcher 2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
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dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2011/01/17-17:14:10 61.452840 61.452840
FileInfo.dll Adobe XMP FileInfo 5.0 64.140949
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1263
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5.1 CS5.1
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 2.5.0.232
PSArt.dll Adobe Photoshop CS5.1 CS5.1
PSViews.dll Adobe Photoshop CS5.1 CS5.1
SCCore.dll ScCore 2011/01/17-17:14:10 61.452840 61.452840
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 2.0.0.15
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113
Installed plug-ins:
3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Accented Edges 12.0
ADM 3.11x01
Angled Strokes 12.0
Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Camera Raw 6.3
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Dicom 12.0
Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Embed Watermark 4.0
Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Extrude 12.0.2
FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
IFF Format 12.0.2
Ink Outlines 12.0
JPEG 2000 2.0
Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mezzotint 12.0.2
Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Photocopy 12.0
Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Poster Edges 12.0
Radial Blur 12.0.2
Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.1
Shear 12.0.2
Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Sumi-e 12.0
Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Underpainting 12.0
Vanishing Point 12.0
Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Access CS Live
Flash
Kuler
CS Review
Installed TWAIN devices: NONEthank you for replying...but it seems an easy answer again like one given by support....I had photoshop working perfectly before with same video card, I think in one project I clicked something in program (photoshop)that was not ready to correct it by itself... It should be available for the program to give warning several times to the user, I do not know what made Photoshop to disable OpenGL settings, and not be able to reverse action!!!!! How do I change a GPU sniffer? I an not a tech, all these things I just learned reading....had spent hundreds of hours....really dissapointed of Adobe and its support....it is not fair to sell an expensive program without support, it seems to me that I know now more than a live customer support.
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