Photoshop cs4 11.0.2 update fails windows 7 64 bit
Hello..
I finally got upgraded to windows 7 64 bit and and installed the cs4 download I got awhile back and it installed cs4 11.0 no problems. I got every update to install but the 11.0.2 update fails and I get this message
"Adobe Setup has stopped working"
I have tried every thing I read, run as admin, move stuff out of appdat folder, reinstall.... reboot 39 times , I have no windowd defender or AV running at all everything I can find on here does not work and I get this error..... I read everyone gets this error except a darn few lucky souls..... so I tried compatibilty modes, it does the same error from win 98 all the way to win 7, xp same error vista same error it don't matter what version of windows this update seems to just stop working, so I did a troubleshooter on it and it determined that this program is incompatible with windows... I tried downloading it from Adobe and tried that... same error everytime.... don't matter if its through adobe updater or direct download this update fails and I decided to try 11.0.1 and it does the same so I guess PS CS4 11.0 is really not updatable to 11.0.2. and adobe suggests you to go cs5 to solve this problem. Except their updates fail to it looks like on this forum....
This is the problem details I get if it helps, because it does not leave a log for some reason.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Setup.exe_Adobe Update Installer
Application Version: 2.1.60.0
Application Timestamp: 4a696125
Fault Module Name: Setup.exe
Fault Module Version: 2.1.60.0
Fault Module Timestamp: 4a696125
Exception Code: c0000005
Exception Offset: 000448e5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I have tried run as admin, same error pops up, I tried giving myself ownership and special permissions and everything to the PS folder since the exe is read only thinking thats why it wont update... I ran the clean script and reinstalled and tried every trick known to man ( well this forum and several others found on google) and nothing seems to work, the 11.0.2 update itself crashes, so I am just going to assume its windows fault because it does seem to work for other people....but it does seem to crash on mac I have read too... I have UAC disabled and no AV installed trying this so I installed my trend micro AV and checked and the puter is virus free so am not sure why I can not use the update but here is the screen shots I get....
I run setup.exe as admin I get this
then when I click on next, with 2 seconds I get this popping up, count 1,2 bam their it is..
so no matter what I do I get this error on 11.0.1 or 11.0.2 updates in every mode or permissions you can give...
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JJMack created the discussion
"when trying to install adobe photoshop cs4 on my new computer with windows 7 home premium and get a message to contact adobe because of an error. any ideas"
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