Photoshop CS5: Can't Disable Adobe Product Improvement Popup

Every time I launch Photoshop CS5, I get the "Adobe Product Improvement" window, asking if I want to participate in the program. It offers me two choices: Yes, Participate or No, Thank You. I have been clicking on the "No" button for months, but the window always comes up the next time I try to open CS5. And I have to click one of the buttons before it will let me work on a file. Needless to say, this is very annoying. Can you tell me how to disable this window?

Seems that 1712 is a time out error. Basically, Mac is waiting for Photoshop to respond in some fashion and is not getting what it wants. So this error is being returned by the OS and not Photoshop, which doesn't help us diagnose the source of the issue. Since it worked recently, first and foremost, try this (compensate for version number on file and folder names): http://tv.adobe.com/watch/the-complete-picture-with-julieanne-kost/how-to-reset-photoshop- cs6s-preferences-file/

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I dont have internet connection, so can i still use offline adobe indesign, photoshop ? and whats the adobe product cos cs6 is not offered anymore...

i dont have internet connection, so can i still use offline adobe indesign, photoshop ? and whats the adobe product cos cs6 is not offered anymore...

CS6 products are still available thru Adobe:
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Disable\Remove "Check for Update" "Lightroom online" and "Adobe Product Improvement Program"

Hi,
I wanted to confirm if it is possible to remove\Disbale the options like "Check for Update" "Lightroom online" and "Adobe Product Improvement Program"
under help menu in adobe lightroom 5.3? I intend to deply this application and want these options to be unavailable for the User.
Kindly suggest, Thanks.

So far as I know, the only way to make these features non-functioning is to detach the computer from the internet.

How do I stop the Adobe Product Improvement Program prompt?

How do I stop the Adobe Product Improvement Program prompt from coming up every time I open Photoshop CS5 on my Mac, even after I have responded that I do not want to participate? This is becoming very annoying and I have looked on line for a method to turn this off without luck.
Thanks,
Alan

It only asks once.
So it sounds like your preferences might not be getting saved for some reason (usually a permissions problem on your system)..

Stop the Adobe Product Improvement Program prompt from appearing

How do I stop the Adobe Product Improvement program prompt from constantly popping up whenever I open a pdf?      I've tried to follow all the instructions to disable but to no avail.    When I go to Help and try to follow the path, I can't get to anywhere to de-select participation.   What can I do, this is very disruptive and wasn't occurring two weeks ago, but now all the time??
Help ??

Thanks for the response.   I’ve done this before, and I’ve just tried it again, and it doesn’t change anything.
If I go to “Help” and choose “Improvement Program Options” it simply brings me back to the popup window that asks “Help Improve the Adobe Reader Experience” asking for permission to include me in the program.   This window offers these two options:
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“No, thank you”
Then I can choose one of three actions
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Photoshop CS5: can I retroactively determine adjustment parameters?

Photoshop CS5: can I retroactively determine adjustment parameters? E.g, the values used when I adjusted brightness/contrast?
I'm running Adobe CS5 on an iMac 24" (OSX 10.6.8).
Ive been working on picture in Photoshop. The first step was an adjustment of brightness/contrast. I can see the several steps I've made in Photoshop's 'history' window, but, although I can do or undo the various levels, I can't determine the values I used at each stage, as there appears to be no info on those values in the history window.
I've been making notes of the subsequent transformations/adjustments, but I didn't remember to do that on the first step. Can I retrieve this info somehow, via history, or some other way?
Thanks, Seb

If you can retrieve the undamaged original image and the image with but that one adjustment applied from the History you should be able to get the values through trial and error.
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Use the original image as the lowest Layer, apply a hard Layer Mask to a Layer of the damaged one above that and insert an Adjustment Layer between the two.
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Edit:

Hello, I purchased design premium 4.0 German Windows (LIZ 390232 from 22.02.2010) from my friend and wanted to installation it. However, the key code does not work. He has the PC is no longer, so he can not disable the product key. He loaded it, but onl

Hello, I purchased design premium 4.0 German Windows (LIZ 390232 from 22.02.2010) from my friend and wanted to installation it. However, the key code does not work. He has the PC is no longer, so he can not disable the product key. He loaded it, but only in Englisch (trial version?) Please help me for the next step. I have the license agreement in my hand.

Moving this discussion to the Downloading, Installing, Setting Up forum.
Jakobh53157856 before you begin the installation process please complete the transfer of license process to transfer the Adobe Creative software license you wish to utilize to your possession, You can find details regarding the transfer process at Transfer an Adobe product license.

Can open any adobe product on windows 8. its always says cannot use this product under a guest account

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Older trial versions are said to be found at the following sites:
http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
http://technolux.blogspot.com/2011/02/adobe-direct-download-links-less-akamai.html

Can you purchase Adobe products without joining Creative Cloud?

Can one purchase Adobe products without joining their CreativeCloud?

Only superseded CS6 versions
Creative Suite 6
CC and current CC 2014 versions are Cloud only.

Unable to activate adobe photoshop cs5.1 subscription edition. Product activation is required.

I installed adobe photoshop cs5.1 and so far the installation worked. Entering my key and running photoshop for the first time worked. Upon closing photoshop and reopening photoshop, it asks for internet access again and says it needs to be activated and the screen stays there. The software is stuck that it must be activated and can't be used.
A extra few details. The hosts file is basically empty other than the default windows stuff. The network is filtered through a cisco ironport and this can't be changed. As far as proxy goes, there isn't one configured in windows. My browser does have internet access but it is filtered.
I think my question is how do I check the subscription is valid?

d1235234 can you please confirm that you are still installing Photoshop CS5? All point product subscriptions were converted over a year ago to Creative Cloud point product memberships. You should be able to utilize the directions listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html if this is the case.

Adobe product improvement program turn off? photoshop will not launch.

I launched photoshop and a window popped up... "Help improve adobe products" Do not participate Participate
regardless of either one photoshop is all grayed out under the windows and will not start...

Could mean that you do not have sufficient user privileges/ file permissions and the info for your choice cannot be stored, hence it pops back over and over....
Mylenium

Adobe Photoshop, HOW CAN I STOP Adobe from CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!

CLAIM AGAINT ADOBE FOR UNAUTHORIZED CHARGES
JANUARY 2012 TO FEBRUARY 2015
Adobe Photoshop CS5.1 WILL NOT STOP CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
Adobe's system is set up to make it VERY difficult to stop charging your credit card AFTER you cancel, CALLED and CANCELED, call and CANCELED AGAIN
Our annual accountant caught that the charges were still being charged. Our book keeper (my spouse) thought that Abobe was one of our systems charges and it did not raise a flag until October 2014. We canceled at the end of MAY 2013 when our off site designer at their own office said that illustrator was better for him for the work we need and we no longer needed to use PSD . Month to Month means you can cancel when you want. The agreement is very clear that we can cancel PRIOR TO THE RENEWAL DATE. ADOBE PS is a great program, we love it, we DONT love being charged for 27 extra unauthorized months 29.99 = 809.73 !!!!!!!!!!!!!!!!. Adobe can see the service has NOT been accessed or has not 1 minuet of use time on any dat for 21 months. When they did not cancel I had a 1 hour 25 minuet RECORDED conversation to cancel the service in November of 2013. I was assured this time it was canceled and refunded. We trusted the manager we spoke and did not see the charges for Our accountant whom filed our personal taxes first week of October 2014 for Tax Year 2013 discovered the charges were still there.
We have called in October 2014, November 2014, December 2014, January 2014. Our company attorney said to dispute all charges from first date of cancelation.
A friend with the SAME issue of Adobe charging after canceling recommended this forum. ADOBE ARE YOU READING THIS ???
CASE # 210663517
membership order number (AD007677235)
CASE HISTORY SINCE JANUARY 31TH 2012
1) I ordered ONE Month to Month January 4th 2012, got a confirmation that it was month to month but they said it was for ONE DARN year. I fought for weeks to over turn that. We only need the program for a few hours every 7 to 16 months. We cancel the minuet we are done using it.
We were over charged 9 MONTHS at 29.99 they reimbursed 2 months.
SEE CORRESPONDENCE FROM ADOBE BELOW
Adobe Case Update
1/31/12
Your Adobe ID: PRIVATE NAME @GMAIL.COM
Your Case Number: 0207444190
Hello Gene,
We've reviewed your case and we really apologize for the inconvenience and for the past experience that you had, we tried contacting you to inform that we've successfully gave you free 1 month subscription but you were not available at that time.
Please call us back to confirm you got this message and also to confirm at your end that we have given you credit for a month for the subscription that you have.
Thanks & Regards,
Adobe Support
This email is in response to support case #0207444190 submitted by Gene K.
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
2) WE CANCELED MULTIPLE TIMES IN 2012, BUT WERE CHARGED EVERY MONTH. WE USED THE SERVICE DURING 2 MONTHS OF THE YEAR AND WERE REIMBURSED 2 MONTHS Jan and Feb but we used it again in July 2012 for 2 days.
2012 WE WERE CHARGED WITHOUT AUTHORIZATION AFTER CANCELATION 9 MONTHS @ 29.99 = 269.91
3) FEBRUARY 4TH 2013 TO OUR NEXT USE APRIL 26TH 2013 WE WERE NOT CHARGED we gained some confidence in the system.
4) ORDERED ONE MONTH TO MONTH ON APRIL 26TH 2013
5) CANCELED ON APRIL 28TH 2013
6) CALLED TO CANCEL AGAIN AFTER CONTINUED TO CHARGE MY COMPANY ACCOUNT until I lost my Company Credit card on a plane to my sisters funeral on the east coast. May 28th 2013 to June 26th 2014
7) OVER CHARGED BY 13 MONTHS @ 29.99 = $389.87
8) Our sibling passed away in July 18th 2014 and our company credit card was lost on the plane to east coast so Adobe could NOT charge 7.26.15
9) Seems the only way to stop them is to lose or cancel your credit card. See Adobe's email below sent 7.26.15
Adobe Creative Cloud <[email protected]>
7/26/15
We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.
We don't want to see you go
10) September 18th 2014 we had to request one month of service again for 5 days to organize company marketing photo's for designers Illustrator Program, used our NEW Credit Card
11) September 23rd 2014 CANCELED month to month
12) October 19th 2014 called Adobe to ask WHY AGAIN !!!!! they charged card again?? THEY ASSURED they would refund and cancel and apologized AGAIN.
13) November 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called for 1 hour 3 minuets I was assured it would be reimbursed and canceled. NEVER happened
14) December 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called our attorney to get help to resolve.
15) October 20th 2014 to February 18th AGAING OVER CHARGED BY 5 MONTHS @ 29.99 = $149.95
16) January 23rd 2015 called Adobe to tell them we were filing a suit against for charging our card for 21 months of over charging with NO AUTHORIZATION!! Still have not heard back in 34 days.
18) February 27th 2015 I was given this forum to try to bring attention to ADOBE and the horrible awful practices they have.
     Adobe will see that not one single minuet of time has been used of their online access from our account.
ADOBE, PLEASE CREDIT OUR CREDIT CARD ON FILE FOR   27 extra unauthorized months 29.99 = 809.73 !!!!
Purposefully not going away,
Gene K.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Crashing Photoshop CS5, other programs in Adobe Elearning Suite working fine

Hi,
I really need some help. I have tried troubleshooting, updating, reinstalling all to no avail.
After a long time of having no problems, I cannot get Photoshop CS5 to work, neither the 32 or 64 versions. I get the same error everytime: right after the splash screen and after the software opens, I get a non descriptive error and windows shuts the software down. The error is: "An unexpected and unrecoverable probelm has occured. Photoshop will now exit." The event viewer indicates it is the MSVCR90.dll but I have read that is just generic. The event viewer says this: "
Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace4e7"
I am on a windows 7 machine, totally current in all updates.
I have updated the adobe products as well. They all open fine (in the elearning suite: Captivate, Flash, Bridge, etc. Also I have Illustrator and Acrobat 9.0 which also open fine.).
Additionally I updated my Geoforce GTX 550 ti video card driver and the canon printer drivers.
I uninstalled a third party plug in (the only one I know of that I have installed) called "perfect resize" then reinstalled it, then updated it.
I uninstalled the elearning suite and reinstalled it, followed by updating the software again
I have uninstalled a 3D mouse I have and unplugged it (3dconnexion) but it was working fine for a long time and not used in photoshop.
I tried a few things listed on the Adobe forum to no avail (one person suggested disabling the scriptingsupport.8li, another suggested right clicking on the exe to open as administrator, another suggested trying to boot up in safe mode)
I have macfee on this machine and have scanned it for viruses, nothing was found
None of this has worked.
Anyone else have a solution out there? Many thanks in advance.
PS I tried to "chat" with an adobe rep who eventually said that I couldn't get help from them since there are newer photoshops out now, the response was "I am sorry for your loss."

Also I seem to be having troubles with the updating software stalling out.
Any help on CS5 crashing and the solution would be greatly appeciated!

Colormanagment between Photoshop CS5 and Lightroom 5, Adobe RGB

Hello,
In Photoshop CS5 are the Colours, Brightness diffrent to Lightroom 5 as you can see in this picture:
https://dl.dropboxusercontent.com/u/33568224/Bildschirmfoto%202014-10-21%20um%2023.45.16.p ng
My settings in the colormanagment in PS is Adobe RGB and Europa pre-press 3. But even when i switch to other options the picture isn't changing. I guess there is the Problem, it seems that it don't react on my adjustments:
here are my settings
https://dl.dropboxusercontent.com/u/33568224/Bildschirmfoto%202014-10-21%20um%2023.54.40.p ng
and here the same picture with complitly wild settings ;-) (the preview is activated)
https://dl.dropboxusercontent.com/u/33568224/Bildschirmfoto%202014-10-21%20um%2023.55.17.p ng
can anybody help me out with that?
Thank you very much
Stefan

And to directly answer your question, you don’t inform Adobe, you merely deactivate PS, reimage, then reinstall and reactivate PS with the serial number(s), and relicense LR with the serial number(s).
If this computer isn’t yours and you don’t have the serial numbers, yourself, then that could be a problem, although there may be software that can find the serial numbers. On a PC platform, download and run the Belarc Security Advisor and see if it finds the serial numbers you need. It’ll only find the current product serial numbers, not the prior versions that an upgrade might be based on, so then you’ll be stuck.

Photoshop CS5 opens and says "Adobe Photoshop CS5 has stopped working"

Hey guys.. I hit this problem tonight after trying for several hours to open Adobe PS CS5.
Photoshop worked earlier today and i have made no changes on my PC since running PS again.
I am running Windows 7 Service Pack 1 64bit
I have tried Pressing CTRL+SHIFT+ALT to delete the Adobe Photoshop Settings File with no success.
I have rebooted my computer several times.
I have ran as administrator.
As far as I can tell it has something to do with KERNELBASE.dll
You guys are my last chance.. THANK !
Brandon (Y0URD4MS31F)
Here is a log from event viewer...
Log Name:      Application
Source:        Application Error
Date:          1/2/2012 11:01:13 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Brandons-PC
Description:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4b504eff
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc06d007f
Fault offset: 0x0000b9bc
Faulting process id: 0xeb4
Faulting application start time: 0x01ccc9cc53e0ded5
Faulting application path: C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 938be8e8-35bf-11e1-98bd-001583ba828e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-03T04:01:13.000000000Z" />
    <EventRecordID>1887</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Brandons-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Photoshop.exe</Data>
    <Data>12.0.0.0</Data>
    <Data>4b504eff</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17651</Data>
    <Data>4e211319</Data>
    <Data>c06d007f</Data>
    <Data>0000b9bc</Data>
    <Data>eb4</Data>
    <Data>01ccc9cc53e0ded5</Data>
    <Data>C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>938be8e8-35bf-11e1-98bd-001583ba828e</Data>
</EventData>
</Event>

More Info.
I am running three monitors and occasionally four. I've attempted opening the program with only one connected.
Here is some driver info.. I still can't pick out a problem..
I'm using a XFX Radeon HD 6950 if that helps.
Driver Packaging Version
Not Available
Provider
Advanced Micro Devices, Inc.
2D Driver Version
8.01.01.1215
2D Driver File Path
Not Available
Direct3D Version
7.14.10.0879
OpenGL Version
6.14.10.11318
Catalyst Control Center Version
2011.1109.2212.39826

Photoshop CS5: Can't Disable Adobe Product Improvement Popup

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