Photoshop CS5 has stopped working and shuts down

I purchased Photoshop CS5 in March 2011 and after trying to install software I was unable to do anything in Photoshop without getting the following error message: "Adobe Photoshop CS5 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I was unable to open any psd file or new file withouth that error message. After you close that error message window, Photoshop immediately closes down. I had someone from Adobe remotely fix this problem. Now it is appearing again and I am unable to use the program. I need help with this. Please.

There's a similar discussion on this thread that could help you: http://forums.adobe.com/thread/633937

Similar Messages

Adobe Photoshop CS5 has stopped working [Issue]

Hello everyone! I recently just purchased Adobe CS5 as being very excited as I've been a customer before the CS series! Anyways, the install and registration with Adobe was no problem what so ever, I got to uninstall CS4 quite easily, it all worked. So, I've read the other topic of "Adobe Photoshop CS5 has stopped working" and this is not my problem! However, once I'm in CS5. I do a couple things, zoom in Navigation, enter some text, move a couple layers and it tells me it has stopped working. This is happening very often every so 1-3 minutes, so I've been living with it for about 2 days (IT has FINALLY passed the line, where I rip my hair out! Hehe, ). So now I'm deciding I post the problem!
Computer Specs:
Windows 7 Ultimate x86
Intel Pentium Dual Core 3.20GHz (OC)
ATi Radeon HD 4670
3GB DDR2

After work.. I will be upgrading video card drivers to see if this makes a difference, only solution related to my topic in Adobe FAQs.

Photoshop CS5 has stopped working while I draw.

So I have Photoshop CS5 extended and Im using windows 7 ultimate 64 bit.
I have a Nvidia Geforce GTX 260m 1gb video card. A Asus G60Vx laptop. 4gb of ram.
So heres the story. When Im drawing on a picture it could be from 5 to 45 minutes of drawing photoshop will all of the sudden crash with the error saying "Adobe photoshop cs5 has stopped working" and i have to close the program losing all of the progress in my drawing.
I have called and talked to 3 different Adobe Reps that I can hardly understand... and have done ALL of the suggestions they have given to. From dragging the settings folder to the desktop from dragging the plugins folder to the desktop to reinstalling the program which i have done twice. Also *I use no 3rd party plugins ONLY A WACOM PEN AND TOUCH TABLET** Regarding the Tablet I have called Wacom and they have no clue of how to fix this issue either I have reinstalled it and updated the latest driver for it. Still nothing. Im am getting very upset I NEED* this for my college class... and NO ONE can help me. Everyone I talk to acts like they have no clue what to do they are just giving me steps that i follow that lead me to nothing. just the same problem. Please someone help me through this. I had been using this program and tablet FINE for like 2 or 3 months and just last week it starting doing this.

function(){return A.apply(null,[this].concat($A(arguments)))}
Mylenium wrote:
I would also definitely clean out my drive using CCleaner and run a defragmentation. Could well be that too much fragmentation is preventing PS from expanding its temporary files beyond a certain point and then it goes belly up....
Windows 7 keeps its drives defragged all by itself and it will tell you about drives getting full.
A better approach would be to scout around in the Windows System Event Log and see if it's logging any failures.
-Noel

Adobe Photoshop CS5 has stopped working

I have Windows 7 I just installed Adobe photoshop CS5 Extended. It starts fine but when I start to open a picture I get the message
Adobe Photoshop CS5 has stopped working windows will shut it down.
Any ideas of what the problem is.

Mylenium, why do you feel there is a need to run the first time as Administrator? Do you know of install failures that would leave files or registry entries with improper permissions? I've not been hearing of this behavior with the new versions; certainly Photoshop has known about Windows' UAC feature for quite a long time.
Rjleys, I suggest that you try (before opening an image) going into Edit - Preferences - Performance and disabling the [ ] Use OpenGL Drawing setting. Close and restart Photoshop after making this change.
If this works around the problem, you should update your video drivers from the web site of the manufacturer of your video card. It may be that the OpenGL operations Photoshop is trying to perform may be causing a fault in your drivers, resulting in an applilcation crash.
What kind of video card do you have?
Here are the links to the driver update pages for the two big video card makers:
ATI : http://www.amd.com/us/Pages/AMDHomePage.aspx
nVidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
-Noel

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.
Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.
I continue to have the same problem every time I try to open any of the programs in the CS5 suite.
The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.
I have no other software installed on my computer. It is a brand new installation of Windows 7.
I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).
As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.
Thanks,
Trevor

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

Need advice - "Adobe photoshop CS5 has stopped working" upon startup

Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
Scott

My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

I upgraded my iPad (3rd gen) to iOS 7. When I go to iTunes and look at the summary and to the "Apps" list tab, iTunes stops working and shuts down. What can I do? I am using a Windows 7 machine.

I upgraded my iPad (3rd gen) to iOS 7. When I go to iTunes and look at the summary and to the "Apps" list tab, iTunes stops working and shuts down. What can I do? I am using a Windows 7 machine.

Hi thanks for the encouragement. It's not that the severs are "swamped", iOS 7 has been successfully installed.
I can't access the apps list in iTunes because it *****
down. Its pretty frustrating because many of my apps require me to manually transfer files into iTunes first to view
them. Not sure if the servers being swamped is an issue for me, unless they release a bug fix through another version of iTunes.
Has anyone else had this problem? My iPad is pretty useless unless I can access my app list in iTunes....

10.5 will not let me add album name. itunes stops working and shuts down

10.5 will not let me add album name. itunes stops working and shuts down.

I am having this problem. At first with the new iPhone 5, and then with the iPad 2. I am not sure why this is happening.
My gut feeling is this is an iO6 issue and here's why -
The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
My solution has been to soft reset the device, restart Windows, and continue the process until it's complete. This is remarkably inefficient and time-intensive but everything works with patience.
I have been wondering if others have had these same problems.

Help please! can't import CDs, Itunes stops working and shuts down:(

Hi All, Itunes worked fine up until couple of days ago and now when I insert a CD to import it recognises the CD but when it starts importing, itunes stops working and shuts down immediately. What do I need to do? I read the discussions but couldn't find an answer, most questions were about burning a CD so your help will be highly appreciated...many thanks indeed

Itunes worked fine up until couple of days ago and now when I insert a CD to import it recognises the CD but when it starts importing, itunes stops working and shuts down immediately.
First we need to check your precise version number, elektra. In iTunes go "Help > About iTunes" and wait for the version number to scroll up from the bottom of the screen.
Do you see *iTunes 10.1.0.54* ? If so, we need to update you to version 10.1.0.56 . It probably wont appear for you in Apple Software Update if you already have a 10.1.0.54 already installed, so you'll need to download the installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

My itunes will stop working and shuts down after 5 to 10 minutes playing. I have the most recent updates. How can I repair or correct this from crashing?

My itunes will stop working and shuts down after 5 to 10 minutes playing. I have the most recent updates. How can I repair or correct this from crashing?

Hello there, jbenjaminii.
The following Knowledge Base article offers up some great recommendations for troubleshooting the issue you're describing:
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

When I start Photoshop the program stop functioning and shuts down, I just upgraded the memory so the computers capacity should be fine.

When I start Photoshop the program stop functioning and shuts down, I just upgraded the memory so the computers capacity should be fine.

Moving the discussion to Photoshop General Discussion.
Thanks,
Atul Saini

Firefox "stops working" and shuts down every few mins or less.

A message pops up that says Firefox has stopped working and to close the program. I can "refresh" to the same spot but it's happening every few mins or less. Any suggestions? It's only been happening for the past 3 days, and like others who's systems are "crashing," it's only been happening since the newest update (18) updated onto my computer. I have already done the Firefox refresh or whatever it was called... The only thing that did was get rid of my extra bookmark toolbar rows...still trying to figure out how to get those back! :(

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

Adobe Photoshop CS5 has stopped working (weird)

Hallo Friends, This i my first post here, hope to help me to get rid this problem of.
well i'm using
Photoshop CS5 (Extended) With Sum Plugins
Alien SKin Bokeh
Nik Color Efex Pro
Dfine
Imagenomic Portraiture
when i had CS4, no problems were happening.
===
when i work with this plugins. doesn't matter which one, it sumtimes crashes and say, Adobe Photosop Has Stopped Working,
i really have no clue, how this issue can be fixed.. any suggestions would be much appreciated
My PC
Inter Core II Duo   (E8400
VGA Card- Nvidia 8600 GT ( I have updated the latest driver to ENABLE OPEN GL)
2 GB OF RAM
350 HDD
=
OS Vesion: Windows 7 X86

As a plugin developer myself, I can tell you that the problem is most likely in the plugin if it starts/stops working properly because of changes to the memory size allocated to Photoshop.
It's unbelievable how many people fail to program simple error handling robustness into their code - the error in this case being insufficient memory in which to work. In most cases it takes no more effort than this:
BufferPointer = malloc(RequiredSize);
if (BufferPointer == NULL)
     *gResult = memFullErr;
     return;
(Note that I usually frown on return from within a module myself; this is just an example - I prefer a single function exit at the bottom)
Given that the consequence of using a bad pointer can be crashing Photoshop and the loss of the user's work, you'd think plugin designers would be more concerned with proper error handling.
-Noel
P.S., Depending on what else you'd like to be able to do on your system while running Photoshop, it isn't out of the question to allocate quite a bit more memory than you have to Photoshop in the Performance settings (e.g., 75% or even higher). The thing to do is to try it.

Elements Organizer (photoshop elements 11) stops working and shuts the program down.

I have had Photoshop Elements for several years - first used version 3   then 8 (lost in the 2010 Nashville Flood) bought 9 last year) - then 11 purchased in Dec 2012.
I had trouble installing 11 (Premier and photoshop kept locking up in the install process)   finally installed after 8 hours of problems when I did a clean boot uninstalled Virus protection etc.
Very Frustrating. Installing on HP Pavilion purchased after the flood - 3gigs ram - windows 7 operating system. I have over 2000 pics and HD video clips on the hard drive and during the final installation the files were (converted) according to the install
I tried the "Online Chat" and was cut off
I've been unable to use the new Organizer since it shuts down.   Tried several times over several days with the same results.
Today I transfered a number of photos (jpeg) from Zip drive to the hard drive - followed the instructions on page 9 of the all too brief booklet and
- the pics came up on the screen --HOORAY
UNFORTUNATELY THE CELEBRATION WAS PREMATURE - Organizer stopped AGAIN   HELP!!!

1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Organizer.
3. Continue to hold the keys until you see a message box asking if you want to delete settings file; click Yes. It will open with default preferences.
Solution 3:
Start PSE to get to the Welcome screen.
Hold down the Shift key and click Organizer . Keep holding down the keys until you see the Catalog window.
Select your catalog and click Repair. Select “repair anyway” even if PSE doesn’t find problems.
Then for good measure, click Optimize.
If repairing resolves your issue then fine else repeat the above steps, but click New to create a new catalog. If you’re able to import photos into the new catalog and the Organizer works fine, then problem can be old catalog.
In that case you can try regenerating the thumbnails. Do Show All, Edit > Select All, and then Edit > Update Thumbnail.
Please delete the following files from the location : C:\Users\[username]\AppData\Roaming\Adobe\Elements Organizer\9.0\Organizer
psa.prf
status.dat
Now go to C:\Program Files (x86)\Adobe\Elements 9 Organizer\ and run the exe PhotoshopElementsOrganizer.exe with Admin rights.
If you are on MAC, you will get the files psa.prf and status.dat at ~/library/app support/adobe/elements organizer/9.0/organizer. Post deleting them try launching Organizer.
try and let me know your comments.
More info on one of the post here http://forums.adobe.com/message/4991405#4991405
Thanks,
Garry

Photoshop CS5 opens and says "Adobe Photoshop CS5 has stopped working"

Hey guys.. I hit this problem tonight after trying for several hours to open Adobe PS CS5.
Photoshop worked earlier today and i have made no changes on my PC since running PS again.
I am running Windows 7 Service Pack 1 64bit
I have tried Pressing CTRL+SHIFT+ALT to delete the Adobe Photoshop Settings File with no success.
I have rebooted my computer several times.
I have ran as administrator.
As far as I can tell it has something to do with KERNELBASE.dll
You guys are my last chance.. THANK !
Brandon (Y0URD4MS31F)
Here is a log from event viewer...
Log Name:      Application
Source:        Application Error
Date:          1/2/2012 11:01:13 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Brandons-PC
Description:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4b504eff
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc06d007f
Fault offset: 0x0000b9bc
Faulting process id: 0xeb4
Faulting application start time: 0x01ccc9cc53e0ded5
Faulting application path: C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 938be8e8-35bf-11e1-98bd-001583ba828e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-03T04:01:13.000000000Z" />
    <EventRecordID>1887</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Brandons-PC</Computer>
    <Security />
</System>
<EventData>
    <Data>Photoshop.exe</Data>
    <Data>12.0.0.0</Data>
    <Data>4b504eff</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.1.7601.17651</Data>
    <Data>4e211319</Data>
    <Data>c06d007f</Data>
    <Data>0000b9bc</Data>
    <Data>eb4</Data>
    <Data>01ccc9cc53e0ded5</Data>
    <Data>C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe</Data>
    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
    <Data>938be8e8-35bf-11e1-98bd-001583ba828e</Data>
</EventData>
</Event>

More Info.
I am running three monitors and occasionally four. I've attempted opening the program with only one connected.
Here is some driver info.. I still can't pick out a problem..
I'm using a XFX Radeon HD 6950 if that helps.
Driver Packaging Version
Not Available
Provider
Advanced Micro Devices, Inc.
2D Driver Version
8.01.01.1215
2D Driver File Path
Not Available
Direct3D Version
7.14.10.0879
OpenGL Version
6.14.10.11318
Catalyst Control Center Version
2011.1109.2212.39826

Photoshop CS5 has stopped working and shuts down

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