Photoshop CS5 trial crashes on my laptop.

Question

Hi - I am having somoe major issues with the trial version of Photoshop CS5 Extension on my Toshiba laptop. Here is the background:
I had to purchase CS5 Design Premium for several classes that I am currently taking. I purchased the software from a vendor at a student discount. I went to install the suite on my laptop. It installed everything but said it did not have the system resources to install InDesign, although it appeared to be fully installed. I go to launch Dreamweaver but when the splash screen loaded there was a hole such that I could see through the splashscreen to my desktop. However, it still loaded. Then when I try to setup a site or connect to a server, the dialog box for choosing those settings is completely blank except for two text fields for naming the site and entering the site directory location. No buttons, no browse icon, nothing else is visible. Part of the Dreamweaver title bar is also missing and you can see the desktop through it.
I had similar problems with the other applications in the suite. They either crashed pretty quickly or there were 'holes' in the interface such that the desktop was visible. After MANY tries with Adobe support, I finally had to return the software. I am still waiting for the refund check. In the meantime, after speaking with a couple of computer-savey friends, it was suggested that I get more memory. I have a 100GB hard drive, and 1G of RAM. I am running a Toshiba M45-5355 Satellite laptop. I meet the requirements that Adobe recommends, but I decided to increase RAM and now have 2Gs of RAM installed on my laptop.
With the added memory I decided to try a trial version of Photoshop (not the entire CS5 suite) to see what happens. Photoshop installs and launches beautifully but only works for about one minute (or less) before it completely crashes and shuts down - no warning, no hang-ups, just gone...like it was never launched. I tried several times and the app. behaves the same everytime.
Finally the question - has anyone seen this and is there a solution? I am running Windows XP Home with SP3. Am I dreaming thinking Photoshop should run on a laptop? The added memory seems to have helped but I still crash. It doesn't crash/freeze the entire system though, which is what I was seeing before.
Sorry this is so long - wanted to provide as much detail as possible. Thanks for any feedback regarding this...

Answer 1

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dewebdian wrote:
Not one person at Adobe Tech Support (and I talked to many...) made any mention of checking for updated drivers
Wow...
Just...
Wow...  <shakes head>
-Noel