Photoshop CS6 does not detect display adapter after upgrading to Windows 8
Hi, I just upgraded my 3 year old Dell XPS 16 which came with a AMD (ATI) Radeon HD 5730 (1GB) graphics card to Windows 8 (along with a new SSD hard drive), and reinstalled CS6, and now I get messages that the program is no longer detecting my dedicated graphics card. I updated the drivers from both Dell and AMD, and I get the same result.The Graphics Processor Seting box is greyed out in Preferences, and it says it detected an error in my display driver. Everything was fine with the same graphics card under Windows 7.
I suspect that when Windows 8 was installed it installed a generic AMD driver, and even though I have updated it from Dell and AMD several times, something is not quite right because I can't find the AMD Catalyst Control Center. So it might be a WIndows 8 & AMD issue, but I don't really know for sure.
If anyone has any ideas how to get the graphics driver working properly for CS6 I'd be very happy.
Thanks
Thanks everyone for all the helpful advice.
I finally gave up and called Dell (thank god for my 3 year XPS warranty). Screen shared with a techncian who was surprisingly knowledgeable, and even though he tried updating different versions of the driver for about an hour, he finally suceeded when he went through this link on the AMD site, using the driver verification tool:
http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx#1
Then he downloaded the file:
13-1_mobility_vista_win7_win8_64_dd_ccc_whql
He was finally able to load up Catalyst Control Center and the proper AMD driver. CS6 now sees the graphics adapter.
Hopefully this thread helps some other poor W8 upgrader like me.
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Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 1995 MHz
Built-in memory: 40886 MB
Free memory: 34400 MB
Memory available to Photoshop: 37196 MB
Memory used by Photoshop: 95 %
Image tile size: 1024K
Image cache levels: 6
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.1 CUDA 6.5.18
OpenGL Version: 2.1
Video Rect Texture Size: 16384
OpenGL Memory: 2048 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro 4000/PCIe/SSE2
Display: 2
Display Bounds: top=0, left=-1360, bottom=768, right=0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: NVIDIA Quadro 4000
Driver Version: 9.18.13.4084
Driver Date: 20140912000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro 4000
Video Card Memory: 2048 MB
Serial number: 96040035116912554961
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.2G, 184.9G free
C:\, 224.2G, 101.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\
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ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/09/10-12:31:21 5.0.4 79.517869
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1686
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AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
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AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.20577 2.1.0.20577
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data_flow.dll AIF 3.0 62.490293
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dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
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msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
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tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
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Required plug-ins:
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Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 8.7.1
Camera Raw Filter 8.7.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
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Crosshatch 13.0
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Dark Strokes 13.0
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Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Lens Blur 13.0
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Lens Flare 13.0
Liquify 13.0
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Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
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Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mezzotint 13.0
Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
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PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0
Optional and third party plug-ins:
Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Contact Sheet II 12.0 (12.0x001)
CUR (Windows Cursor) NO VERSION
D3D/DDS 8, 55, 0109, 1800
ElectricImage 13.0
Face Control II 2.00
Fine Touch 3.25
GREYCstoration NO VERSION
HSB/HSL 13.0
ICO (Windows Icon) NO VERSION
Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
NormalMapFilter 8.55.0109.1800
Picture Package 12.0 (12.0x001)
Reduce Noise 7.0.0.0
ScriptListener 13.0
SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
StarFilter Pro 3 3.0.5.1
SuperPNG 2.0
Variations 14.2.1 (14.2.1 x001)
Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Web Photo Gallery 12.0 (12.0x001)
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Photo Collage Toolkit
Kuler
Installed TWAIN devices: NONE -
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Photoshop Update Failed
Adobe Photoshop 13.0.1.1
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So in Windows 7 I could open Photoshop once per reboot and work. Now in Windows 8 I can't even get it to open.
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2. Nvidia WHQL Latest Drivers
I draw that conclusion because PS CS6 has worked just fine until Nvidia Updates were installed. I know in 3D Mark III the card only reports as a 2GB and they claim it's purely cosmetic reporting. It also works fine on my Quadro 5000 card in another box.
Unable to open Photoshop CS6 in Windows 8 Pro
Unable to open using program Compatibility Troubleshooter Mode: Windows 7
Unable to open images in Adobe Camera Raw or Photoshop from within Bridge. No Errors it's like the request simply disappeared.
sniffer_GPU Report:
Device: 0000000000312F28 has video RAM(MB): 1868
Device: 00000000002FBB88 has video RAM(MB): 4095
Vendor string: NVIDIA Corporation
Renderer string: GeForce GTX 680/PCIe/SSE2
Version string: 3.0.0
OpenGL version as determined by Extensionator...
OpenGL Version 3.0
Has NPOT support: TRUE
Has Framebuffer Object Extension support: TRUE
OpenGL ok
OpenCL ok, version=1.1 CUDA 4.2.1
Return code: 3
PS6 Executable Digital Signature:
sha1 - Monday, January 7, 2013 12:36:15 PM
System Info From Lightroom (Since PS6 doesn't open)
Operating system: (Build 9200)
Version: 6.2 [9200]
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.2 GHz
Built-in memory: 65476.6 MB
Real memory available to Lightroom: 65476.6 MB
Real memory used by Lightroom: 159.9 MB (0.2%)
Virtual memory used by Lightroom: 123.0 MB
Memory cache size: 0.0 MB
Maximum thread count used by Camera Raw: 6
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
System Hardware Specs:
OS Drive (Intel 520 240GB SSD)
Motherboard: Asus Rampage IV Extreme x79 Chipset
CPU: Intel i7 3930K
Memory: 64GB PC-2400 G.Skill
Adobe Creative Cloud is installed on the D:\ Drive which is an OCZ Revodrive 3 X2.
Video: EVGA GTX680 Classified 4GB Edition
Video Drivers: Nvidia 314.07, DirectX 11.0, API Version 11.1, Clock 1110Mhz
*Photoshop CS6 refers to both the x64 edition and 32bit edition. I've tried both. -
Photoshop CS6 didn't detect my VGA after installing Catalyst 13.6
I have a ATI Radeon HD 5670 (640 sp version). Yesterday I updated my VGA driver from Catalyst 13.4 to Catalyst 13.6 (driver code 13.101) and Photoshop CS6 stopped detecting my VGA. Now I can't enable any GPU-related features to improve the performance anymore. When I tried running sniffer_gpu in cmd, it reported correctly but the "system info" tool in Photoshop still didn't recognize my VGA. I tried rolling back to the old driver and even tried uninstalling and reinstalling Photoshop but the problem still persisted. Please help me
My system:
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- 2GB RAM
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- Windows 7 pro 32 bitAm I mistaken or does that screen shot say you are running an illegal, cracked version of Photoshop ("Portable") ?
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Photoshop CS6 does not open files
I am trying to get Photoshop CS6 on my PC running under Windows 8 to open files. The open dialog box comes up, but it is frozen and I end up having to CTRL ALT DEL and end the task to get out of it. This has only happened since the last update. I noticed that people had this problem back in 2013 but there was no answers given. I am unable to open any file and therefore not really able to use Photoshop.
Ok. What I'm about to suggest is Uninstall-Clean-Reinstall
Read this Help Document, follow the instructions and download the Cleaner tool.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Uninstall
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After you clean do a fresh Reinstall.
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Photoshop CS6 Does not recognize my Nikon D800E
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If you want to enter BIOS settings pres ESC button at the boot up procedure and keep it down for a few seconds.
Bye -
Changed batteries of keyboard -initially connected but now does not connect. Used a diffeerent keyboard -same result. Keyboard not seen in bluetooth devices.Switching on and off as well as re booting has not helped. Keyboard light continues to blink.
Hey Gautam5058,
Thanks for the question, and welcome to Apple Support Communities.
The following articles provide troubleshooting steps that may help to resolve your issue:
Apple Wireless Keyboard: Difficulty during pairing process
http://support.apple.com/kb/TS1569
Bluetooth Quick Assist
http://support.apple.com/kb/HT1153
You may also want to try resetting your computer's PRAM and NVRAM.
To resolve this issue:
1. Turn the Apple Wireless Keyboard off.
- For an aluminum Apple Wireless Keyboard, hold the keyboard's power button for more than 3 seconds.
- For a white Apple Wireless Keyboard, turn over the keyboard, and turn the power switch to the off position.
2. Click the "Continue" button as the Setup Assistant instructs.
3. Power the Apple Wireless Keyboard back on.
4. Enter the 8-digit passkey and press Return. Important: You MUST press Return after you enter the 8 digit code.
Thanks,
Matt M. -
Imac 14.2 mini display port to HDMI TV - Mavericks - does not detect display?
Hi,
I have a new Imac 14.2 with thunderbolt port. I have connected a mini display port to HDMI cable. connected this to a TV. But in preferences>display, no external device is connected. TV is turned on. I have restarted the iMac. Any ideas?
thxHi w andersen,
Thanks for visiting Apple Support Communities.
If your TV is not recognized by your iMac when you connect it, I recommend the troubleshooting tips found in this article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Start with these steps:
Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
Monitor and Display Adapter Table
About Mini DisplayPort to HDMI adapters
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Thunderbolt ports and displays: Frequently asked questions (FAQ)
Reset the system
You can reset the Mac's parameter RAM and SMC.
Best,
Jeremy -
I have just spent 5 days getting Photoshop CC to install properly on my computer (Win7Pro-64-bit) and now the Photoshop CS6 update fails to install. I have uninstalled CS6 and the reinstall fails.
Thanks for the reply.
Yes, I did get the U44M1P7 error and I had already followed your link to no avail. Trying to install the updates by first downloading them produced a message that that update did not apply to my version of CS6, even though I downloaded the Win (not Mac) version). Uninstalling CS6 and attempting a reinstall via Adobe CC produced the same failed install error, U44M1P7, hence my initial post.
What I find strange is that when I first installed Adobe CC, it let me install CS6, which came as CS6 Extended. I also am licensed wit ha serial numbered CS6 which is not the extended version. I have since been able to uninstall, reinstall and update my serial numbered CS6, but CS6 no longer shows in Adobe CC Apps tab--only Photoshop CC shows now.
I don't understand what is happening here. Should I have a copy of CS6 Extended and should it be visible as part of my Photoshop CC purchase or not? If not where did the CS6 Extended come from in the first place? I believe it was the CS6 Extended that was showing in Adobe CC that did not update and gave the U44M1P7.
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