Photoshop CS6 – Error When Saving Files

When saving files using Photoshop CS6 I randomly receive an error message that states 'Could not save image_name.tif' because of a program error'. Sometimes a save-as works but not guaranteed. The file is being saved to a mounted server volume and sometimes the only way to get the file on the server is to save to the desktop and then copy the file back to the server. The error message does not appear on any other Adobe applications, just Photoshop.

Moved from the Creative Cloud to the Photoshop forum. They will be able to help you here.

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Photoshop cs6 hangs when saving file

Photoshop cs6 is hanging when tyring to save. Seems to pause at 83% and then takes over a minute to save the file. Computer details below and the system info. Gone back to using cs5.5 for now, hoping someone has some idea where the issue might be.
Hardware Overview:
Model Name:    Mac Pro
Model Identifier:    MacPro5,1
Processor Name:    6-Core Intel Xeon
Processor Speed:    2.66 GHz
Number of Processors:    2
Total Number of Cores:    12
L2 Cache (per Core):    256 KB
L3 Cache (per Processor):    12 MB
Memory:    12 GB
Processor Interconnect Speed:    6.4 GT/s
Boot ROM Version:    MP51.007F.B03
SMC Version (system):    1.39f11
SMC Version (processor tray):    1.39f11
Chipset Model:
ATI Radeon HD 5770
Type:
GPU
Bus:
PCIe
Slot:
Slot-1
PCIe Lane Width:
x16
VRAM (Total):
1024 MB
Vendor:
ATI (0x1002)
Device ID:
0x68b8
Revision ID:
0x0000
ROM Revision:
113-C0160C-155
EFI Driver Version:
01.00.436
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Mac OS 10.7.5
System architecture: Intel CPU Family:6, Model:44, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 12
Logical processor count: 24
Processor speed: 2660 MHz
Built-in memory: 12288 MB
Free memory: 6756 MB
Memory available to Photoshop: 11472 MB
Memory used by Photoshop: 95 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Version: 2.1 ATI-7.32.12
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine
Display: 2
Display Depth:= 32
Display Bounds:= top: 0, left: 2560, bottom: 1200, right: 4480
Video Renderer ID: 16915202
Video Card Memory: 993 MB
Video Rect Texture Size: 16384
OpenGL Version: 2.1 ATI-7.32.12
OpenCL Version:
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine
Display: 1
Main Display
Display Depth:= 32
Display Bounds:= top: 0, left: 0, bottom: 1600, right: 2560
Video Renderer ID: 16915202
Video Card Memory: 993 MB
Video Rect Texture Size: 16384
Serial number: 92299628573320490987
Application folder: Macintosh HD:Applications:Adobe Photoshop CS6:
Photoshop scratch has async I/O enabled
Scratch volume(s):
DriveBay4, 1.82T, 1.81T free
Required Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Primary Plug-ins folder: Macintosh HD:Applications:Adobe Photoshop CS6:Plug-ins:
Additional Plug-ins folder: not set
Installed components:
   adbeape.framework   adbeape   3.3.8.19346   66.1025012
   AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082
   adobe_caps.framework   adobe_caps   6.0.29.0   1.276181
   AdobeACE.framework   AdobeACE   2.19.18.20743   66.507768
   AdobeAGM.framework   AdobeAGM   4.26.20.20743   66.507768
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830
   AdobeBIB.framework   AdobeBIB   1.2.02.20743   66.507768
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.507768
   AdobeCoolType.framework   AdobeCoolType   5.10.33.20743   66.507768
   AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120720
   AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082
   AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923
   AdobeLinguistic.framework      17206
   AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174
   AdobeOwl.framework   AdobeOwl   4.0.95   66.510504
   AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471
   AdobePDFSettings.framework   AdobePDFSettings   1.4
   AdobePIP.framework   AdobePIP   6.0.0.1654
   AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082
   AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"
   AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661
   AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661
   AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661
   ahclient.framework   ahclient   1.7.0.56
   aif_core.framework   AdobeAIF   3.0.00   62.490293
   aif_ocl.framework   AdobeAIF   3.0.00   62.490293
   aif_ogl.framework   AdobeAIF   3.0.00   62.490293
   AlignmentLib.framework   xcode   1.0.0.1
   amtlib.framework   amtlib   6.0.0.75
   boost_date_time.framework   boost_date_time   6.0.0.0
   boost_signals.framework   boost_signals   6.0.0.0
   boost_system.framework   boost_system   6.0.0.0
   boost_threads.framework   boost_threads   6.0.0.0
   Cg.framework   NVIDIA Cg
   CIT.framework   CIT   2.0.5.19287   145486
   data_flow.framework   AdobeAIF   3.0.00   62.490293
   dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0
   dvacore.framework   dvacore   6.0.0.0
   dvamarshal.framework   dvamarshal   6.0.0.0
   dvamediatypes.framework   dvamediatypes   6.0.0.0
   dvaplayer.framework   dvaplayer   6.0.0.0
   dvatransport.framework   dvatransport   6.0.0.0
   dvaunittesting.framework   dvaunittesting   6.0.0.0
   dynamiclink.framework   dynamiclink   6.0.0.0
   FileInfo.framework   FileInfo   66.145433   66.145433
   filter_graph.framework   AdobeAIF   3.0.00   62.490293
   hydra_filters.framework   AdobeAIF   3.0.00   62.490293
   ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"
   ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"
   image_compiler.framework   AdobeAIF   3.0.00   62.490293
   image_flow.framework   AdobeAIF   3.0.00   62.490293
   image_runtime.framework   AdobeAIF   3.0.00   62.490293
   LogSession.framework   LogSession   2.1.2.1652
   mediacoreif.framework   mediacoreif   6.0.0.0
   PlugPlug.framework   PlugPlug   3.0.0.383
   UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"
   wrservices.framework
Required plug-ins:
   3D Studio 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
   ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc. All rights reserved. - from the file “AdobeADM.bundle”
   Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Average 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”
   Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Camera Raw 7.2 (46), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Cineon 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”
   Clouds 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Collada DAE 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dicom 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “dicom.plugin”
   Difference Clouds 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”
   Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Eazel Acquire 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
   Embed Watermark NO VERSION - from the file “DigiSign.plugin”
   Enable Async I/O 13.0.1 20120808.r.519 2012/08/08:21:00:00 © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”
   Entropy 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   FastCore Routines 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”
   Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Flash 3D 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Google Earth 4 KMZ 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
   IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   JPEG 2000 13.0.1 20120808.r.519 2012/08/08:21:00:00 Â©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
   Kurtosis 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
   Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
   Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”
   Matlab Operation 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Maximum 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mean 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Measurement Core 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
   Median 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Minimum 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   MMXCore Routines 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”
   Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Multiprocessor Support 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
   Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   NTSC Colors 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
   Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
   OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   PCX 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”
   Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Photoshop 3D Engine 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
   Picture Package Filter 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
   Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pixar 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”
   Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”
   Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Radiance 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”
   Range 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Read Watermark NO VERSION - from the file “DigiRead.plugin”
   Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”
   ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
   Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Skewness 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Solarize 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”
   Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Standard Deviation 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Summation 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   U3D 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
   Variance 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “statistics.plugin”
   Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
   Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wavefront|OBJ 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”
   Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 13.0.1 20120808.r.519 2012/08/08:21:00:00 ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”
   ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

It's certainly not unavoidable because you can copy a file to your local drive, work on it there, and copy it back.
Yes, I know this is more of a pain than doing it directly. It hampers the workflow. All I can say is this: Sometimes doing things the right way vs. the most convenient (but wrong) way is a little more difficult, but provides benefits. Consider that if you utterly screw up and save the screwup to your local copy, you can always easily retrieve the copy on the server again and start over.
Hey, if it was up to me I'd make Photoshop robust enough to save to a server all day, but it's not. Adobe says not to save to a server. There's a reason they say that.
-Noel

Error when Saving Files ID=-39

We are using CS5 on iMac and get the following error when saving:
Can't save preview, but all other information was saved successfully. The file ended unexpectedly. Try using a backup copy. ID = -39
Generally after receiving this error the file is corrupt.
What can we do? Do you need more info? I am not sure what to do with this error.

Most probably that is your problem.
Try if saving to your hard disk solves your problem.

Unkown Error When Saving File

I am in need of assistance with an issue I am having with Illustrator CS5.1.
I am working in a Windows 7 Professional 64bit environment. The machines are all similar as far as hardware specs go. 1 gen2 intel 930 w/8 gigs of 1666 ram, and 2 gen1 intel 930's with 6 gigs of 1666 ram.
I have recently installed an upgrade from CS4 design premium to CS5.5 design premium on multiple machines. I can open .pdf and AI files fine from the CS5.1 Illustrator but it gives me a message stating "Unknown Error" When trying to save to any format except template. Another thing I noticed is that when trying to set the default program to open .pdf it only gives me the option of CS4, even if I browse to the file folder that the new install of CS5.1 is in. I was under the impression that they 2 programs run side by side and the new does not overwrite the old. Any assistance would be greatly appreciated. Thank you.

I was under the impression that they 2 programs run side by side and the new does not overwrite the old.
They do. Your file associations have nothing to do with that. You need to delete all of them in Windows Explorer and rebuild them from scratch manualyl. The short version is, that there are simply aalready too many contexct handlers registered and neitehr a program nor Windows itself can add any more. The rest is a bit vague - saving errors can have an infinite number of causes from permissions issues to hardware problems.
Mylenium

Photoshop CS6 freezes when closing files

Photoshop CS6 running on Windows XP SP3. It freezes for 3:51 minutes when we close an image that we have switched to grayscale.
After some troubleshotting I discovered that the WebClient service would try to make an HTTP connection with our main file server. Becasue there is no web server running on the server, the client doesn't recieve any replies from it. The PC would make 11 attempts to make a connection each taking 21 seconds and durting this time Photoshop would be frozen. After the 11 attempts Photshop would unfreeze.
The workaround is to set the WebClient service to manual. Does anyone know how to configure Photoshop so it doesn't try to make HTTP connetions to our fileserver?
Thanks in Advance
Alex

Moved from the Creative Cloud to the Photoshop forum. They will be able to help you here.

Photoshop is Crashing when saving files

Hello, I have been having some trouble saving files. Sometimes, and usually with the first file, Photoshop will crash when I try and save a file. It also happens when I try and open a file into photoshop. Most specifically, when I try and open my watermark file (png). I have deleted the preferences, and am working on a freshly installed version of Windows 7. Here is the crash report I was able to retrieve. I am usually not able to retreive this info, because in most cases, Photoshop just completely dissapears instantly.
Problem signature:
Problem Event Name:     BEX64
Application Name:     Photoshop.exe
Application Version:     12.1.0.0
Application Timestamp:     4d90d339
Fault Module Name:     StackHash_60e1
Fault Module Version:     0.0.0.0
Fault Module Timestamp:     00000000
Exception Offset:     000007ff7fe23a20
Exception Code:     c0000005
Exception Data:     0000000000000008
OS Version:     6.1.7601.2.1.0.768.3
Locale ID:     1033
Additional Information 1:     60e1
Additional Information 2:     60e1dbb7fe41a65d81ede1e150bfe328
Additional Information 3:     63f7
Additional Information 4:     63f71ec7283e95dfbe0ed5ec6838a62c
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

StackHash implies memory corruption.
By and large, during software development, the number 1 reason I've isolated for that is problems in display drivers. That's not to say it's the only reason memory could be corrupted, but it's more common than most people would think.
What video card do you have, and what version of display driver?
Does the problem persist if you disable OpenGL Drawing in Edit - Preferences - Performance (then restart Photoshop)?
-Noel

Photoshop CS6 crashes when saving

My file crashes about every third time i save. Sometimes, it will crash on the first time i save I have updated all drivers, updated photoshop, did the font test, etc. etc. i don't see a way to send a crash report from windows. there is no message after the crash that says anything like "report errors." Can someone please give me a definitive answer or a way to contact adobe directly. thanks

I installed 12.3 and restarted my computer. This did not solve the problem.
I've reinstalled Photoshop twice as well with no developments.
Then, I found this thread: http://forums.adobe.com/message/4289204
My card (Radeon X 1300 / X 1550) is not listed in the "Tested video cards for Photoshop CS6" section.
If I go to Edit->Preferences->Performance, and mouse-over the "Graphics Processor Settings" section, it says "Photoshop detected an error in your display driver. Update or reinstall the driver and check Use Graphics Processor to retry".
Is there any way around this?

509 error when saving files

One of our users peridically gets a 509 error when she goes to save doc on the compnay folder. I did move her to an admin role, issue is still there. Any ideas?

Harris,
As you said this is a intermit issue and effecting one user only so can you try the following.
First, log out of BPC. Then, rename the PC_MS folder that resides in your "Documents" folder on your PC. Then log back into BPC. You'll have to go back through the connection wizard, and by doing so you'll recreate that folder. Once you're back in, try saving the files again. The reason might be also maybe something from the old installation had left files in the old folder, and that by recreating it you might be able to get past the problems.
If this doesn't work, we don't have a whole lot more we can do. Try to reimage the machine. We've seen many times where people install something, then uninstall, but the uninstall doesn't really remove everything.
Thanks,
Kiran

Error when saving files

My Adobe EXPORTPDF that I have on my computer is not working, I get an error message when saving and it kicks me out when I try to convert PDF’s to Word files. Can someone please contact me asap, 212-896-4672.

Hi, cdwbison.
I'm sorry for the issues you're having.
What you're describing could be an issue with your Flash Player in your browser. Can you try the following?
Clear your browser cache.
Update your Flash Player by visiting: http://get.adobe.com/flashplayer
Try another browser such as Mozilla Firefox or Google Chrome.
Please let us know if you see improvements with any/all of these steps.
Thanks.
Dave

Word 2007: Error when saving file that contains equations

Using Microsoft Word 2007, version 12.0.6425.1000 with Service Pack 2
I am a High School Math teacher, and when working on a document that contains a number of math equations. When I try to save the document, Word refuses to save. It displays the following error: "A file error has occurred. <filename>. OK",
and I am unable to save the file.
Reading the forum, I have found this to be a very common issue going back to 2009, but I have not seen a definitive solution or patch.
I have found a workaround:
Creat a new document
Copy and paste from the corrupted doc each page, saving the new document after each page
Until I hit the error, then I know the page that has the issue, and can usually narrow it down to a specific math equation. Nothing fancy just some basic math.
Manually rewrite the equation in the new document and it will successfully save.
But the issue has been occurring more and more frequently now and it is becoming very frustrating. Any help would be greatly appreciated!

There has been a long time known issue with the equation editor. it causes document corruption by "losing" XML tags.
Apparently fixes for some causes of these problems have been rolled out in Windows updates. But the problem still exists. You've got it easy. A lot of people running into this problem are students working on documents, like a thesis, that is on a short
deadline ...
One identified cause of these problems is editing equations
after you created them. DON'T DO THAT!
If you have to change an existing equation, create a new correct one and delete the old one.
Simpler fix. Don't use Word (or Office) for creating equations. Find some other product, like a pencil.
Over in the "Answers" forum there are a couple volunteers, Tony Jollans and Jeeped
, who have been manually fixing this type of error if you post a new question or add a reply to one of the ongoing discussions on this issue.
Sorry.
If you want to invest the time to figure out what your error looks like you may be able to come up with a fix other than copy /paste method.
Can't open Word File because of end tag/start tag mismatch error... XML Tag
- XML Error – Fix It tool - “The name in the end tag of the element must match the element type in the start tag”
This error is caused when Word either “forgets” to write an XML tag, or writes them in the wrong order.
Tony Jolans was the first person that I heard of with home made tool to fix the problem. Now MS has released a Fix It for one specific variation of the problem.
If the tools don’t fix your problem, the file will have to be fixed manually, repairing the tag order.
The Fix It article notes that the document is still in a fragile state. You have to do some addition fixing to avoid repeats of the problem.
https://blogs.technet.com/b/wordonenotesupport/archive/2011/03/24/error-when-opening-a-word-2007-or-2010-document.aspx
http://support.microsoft.com/kb/2528942- FIX IT
This fix it will work for one specific tag error where there are equations and graphics in the same paragraph AND Office 2010 SP1 has not been applied.
Preventative suggestions
<snip Jeeped>
I don't think that anyone can completely stop editing equations, but pre-planning them should avoid unnecessary edits.
While I have no concrete, reproducible evidence that editing equations is a cause, I have made these empirical observations:
I cannot state precisely what many of the DOCX XML tags do, but basic XML syntax rules would suggest that code like:   <m:oMath><m:e><m:ctrlPr/></m:e></m:oMath>
... does nothing at all since it closes everything it opens and offers no content. It looks to me that this is a result of deleting one or more characters from an equation.
While Word 2010 reports these as a problem at: Line: 2 Column: 0 ... Word 2007 will still report the actual position, e.g.:
Line: 2 Column: 2726981 I keep a copy of Word 2007 side-by-side Word 2010 for no other purpose. It's the only Office 2007 program on my computer. This seems like it is actually a step backwards from a resolution since Word 2010 no longer seems
to be able to parse its own error.
Whether the syntax is truly useless and non-effective for any intent or purpose is actually beside the point. The syntax passes conformity tests and the DOCX
should launch. Why an 85 page document is 'broken' due to a few empty XML formatting tags while retaining legal syntax structure is beyond me.
I try to pass along the area that the problem was in and several times people have remarked that the area I report was the place they were last making modifications/deletions to equations (not additions) when the no-load corruption
occurred.
When no indication from the OP is offered on what was worked on last, the Line: 2 Column: 0 corruption often comes within a formula at the very end of the unfinished Word/Document.xml file and it may be inferred
that this was the last place being worked upon.
The corrupt DOCX files I've worked on are very commonly at the last stages of development with a large complex document. While there couldn't be a worse time for a corruption to appear, it would seem that small edits to existing content are causing
it and not large scale new content generation.
Not one of these points is a definitive 'smoking gun', but put together they seem to indicate
formula editing and not formula writing as a cause for the Line: 2 Column: 0 corruption. If it looks like a duck and quacks like a duck, it is most often a duck.
</snip>
Copy “True Autosave Macros for Office” to this place in reply
Let me fix it myself
If you are familiar with editing XML, you can try to fix the problem yourself by correcting the sequence of the mismatched oMath tags in the document. See the following example:
Incorrect tags:
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
<m:oMath>
</mc:AlternateContent>
</m:oMath>
Correct tags:
<m:oMath>
<mc:AlternateContent>
<mc:Choice Requires=”wps”>
</mc:AlternateContent>
</m:oMath>
Note: You will have to use an application such as Notepad to edit the XML.
Manual Technique
<snip> A DOCX document is actually a .ZIP file that contains many internal components. There is an internal folder called word which will always contain a document.xml file. This file is the basis of the document's layout
and content.
Assuming that the DOCX archive structure has not been corrupted, it can be opened in an archive utility. I use
WinRAR for this. Once opened in
WinRAR, you can drill down into the
word folder and see the document.xml file. I use
Notepad++ as a text editing tool and have the .xml file extension associated with this program so i can simply double-click
document.xml in WinRAR to open an editing session.
Notepad++ has cursor positioning in the right-hand side of the status bar and finding the position of the error (supplied by a failed open in Word) is pretty straightforward. I look for empty formatting
tags first and only remove content if removing empty tags does not allow the document to be opened. I try to note existing content in the area that I make modifications in order that I can supply position reference information to the owner of the DOCX.
When editing, I assume the philosophy that kess is more. My target is to get the document to open in Word with as little modification as possible and let the original owner of the DOCX make any necessary adjustments.
I should mention that after making a change to word/document.xml you need to save it in
Notepad++ then go to
WinRAR and acknowledge that you want to update the file in the DOCX archive. Once the archive is updated, you can attempt to open the DOCX in Word to see if your efforts are successful.
WinRAR
Notepad++
</snip>
Further Fixes
The Fix it solution in this article should let you recover your Word document. However, the symptoms will reappear when you make any further edits to the document unless the core problem in the structure of the document is resolved.
To try to correct the core problem, follow one of these workarounds:
Install Office 2010 Service Pack 1
Office 2010 Service Pack 1 resolves this issue for new files. It will also prevent the problem from recurring with any files that were recovered with the Fix it solution in this article.
To download Office 2010 Service Pack 1, follow the steps provided in this Microsoft knowledge base article:
2460049 - Description of Office 2010 SP1
Grouping Objects
The steps provided work best under Word 2010:
After you open the recovered document, turn on the Selection pane. This can be found in the
Home tab of the ribbon. The editing group of the
Home tab has a dropdown button named Select.
Click the Select button, and then click
Selection Pane...
Press the Ctrl button on your keyboard and then click each text box in the selection pane.
Click the Group button under the Format tab. This will group all the objects together.
As soon as you have all objects grouped on each page, save the document under a new name.
Save the document in the .RTF file format
The steps provided work for both Word 2007 and Word 2010:
After you open the recovered document, click File and select
Save (for Word 2007 click the Office button and select
Save As)
In the Save As dialog box, click "Save as type:" dropdown and select
Rich Text format (*.rtf).
Click Save.
Click to view this
blog for more information about this issue.
Bonus tip: Win7 Win8 Math Equation Input Panel / Math input Panel
http://www.lytebyte.com/2009/07/24/guide-to-math-input-panel-in-windows-7/
http://www.7tutorials.com/windows-7s-tablet-input-panel-text-entry-and-handwriting-recognition
http://www.7tutorials.com/training-tablet-input-panel-work-even-better
http://www.7tutorials.com/do-math-easy-way-math-input-panel
Not an answer to the problem, just a bonus that may make it easier to input formula’s in Win7.
Here’s another one of those didn’t-know-it-existed-until-I-clicked-it-by-accident tools in Win7. It’s called the
Math Input Panel.
To access it, simply click Start, and in the Search Box that appears above, type in
Math Input Panel.
The Window should look like this:
Let the fine folks at Microsoft explain what it’s used for:
“Math Input Panel uses the math recognizer that’s built into Win7 to recognize handwritten math expressions. You can then insert the recognized math into a word-processing or computational program. “
Tony Jolan’s Automatic Fix
Download http://www.wordarticles.com/temp/Rebuilder.dotm Microsoft Office Word Macro-Enabled Template (.dotm) and open it.
Click Options button on the Security warning and select Enable this content.
Click the Broken Documents tab at the far right of the ribbon.
Click the Rebuild button in the left-hand side
Locate and open your corrupt document in the file open dialog.
That's it. The process will repair your document if possible and create a new document with (Rebuilt)
appended to the filename. Be patient as it may take a few minutes. If a repair is not possible, you can then post to a public file area and someone here can attempt a manual repair.
Manual Fix
XML Maker V1.1 is free. It will allow you to open the document.xml file and edit it. It also marks errors and warnings.
I just didn’t have much luck working with it.
A poster used XML Maker V2.1 (US$125, 30day free trial, enough for average person to fix a file)
Notepad ++ is a good, free editor for this type of task
Make a copy of the file
Rename the copy from DOCX to ZIP
Open … .ZIP/word/document.xml in notepad
Copy the contents of the file to clipboard
Open Word
Paste a copy of the copied XML into Word
(optional) the XML is one long string too hard to read, you can replace some tags, with that tag plus a para mark to break up the text to make it more people readable.
Open an XML validator, ie this site on the internet:
http://www.w3schools.com/xml/xml_validator.asp
Paste another copy of the XML into the “Syntax Check Your XML” input window
Click on “validate” button
Copy the missing tag, ie </mc:Fallback> (yours will be different)
Return to word Find: mc:Fallback> (without the </ so you find both open and closing tags).
Repeat find until you hit 2 open tags in a row. Then you just have to figure out where to put the closing tag between them.
Look for other tags before and after a proper closing tag so you can match the problem area to a good area.
Discussion by many affected people, a couple in discussions are also fixing problem if Tony’s fix doesn’t work
http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/581159d0-9ebc-4522-b30c-53e33e8268e1
Document Recovery
http://www.wordarticles.com/Shorts/Corruption/Formats.php
This page has the most readable description of Word file structures, DOC and DOCX, I have seen so far
The logical structure of a Word 97‑2003 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 97‑2003 (.doc) format document:
MyDocument.doc
1Table
*CompObj
Word Document
*SummaryInformation
*DocumentSummaryInformation
The physical structure of the complete file bears little relation to the logical structure; it is, again, of a proprietary design, a compound, or structured storage, file. Briefly, and loosely, the separate logical elements of the file are broken up into
blocks; these blocks are treated as individual units, which units are then organised without regard for their logical arrangement, and catalogued, catalogue and organisation detail being held alongside the blocks themselves, to enable recombination into logical
components when necessary.
Just to give you a flavour, here are some views of three small parts of such a document, viewed in a hex editor:
Views of a Word 97-2003 format Document
The logical structure of a Word 2007 format document is one of a series of elements arranged in a hierarchy, much like a mini file system. As an example, here is the structure of a simple Word 2007 (.docx) format:
MyDocument.docx
_rels
rels
docProps
app.xml
core.xml
word
_rels
document.xml.rels
theme
theme1.xml
document.xml
settings.xml
fontTable.xml
webSettings.xml
styles.xml
[Content_Types].xml
As briefly as before, the [Content_Types] file and the _rels folders, along with the subordinate files therein, contain information about the logical structure, and the two files in the docProps folder contain much the same as the two Information files
in the old format. The document.xml element within the word folder holds the bulk of the document content and the other files within that same folder hold formatting details.
So, you might say, the internal structure of a document has changed a little, so what? There are, however, other changes that make a bigger difference. The first is that, although both logical formats are conceptually similar, they are wrapped up in
completely different ways to make a single file. Instead of the proprietary physical structure used for Word 97‑2003 format documents, a fairly standard, and open, Zip Archive format is used for Word 2007 format documents. The second change is that instead
of using obscure binary codes, everything in Word 2007 format documents, well almost everything, is held in XML format.
All data held as XML? In a standard Zip Package? It should be much easier to work with, then? Judge for yourself; here are some views of parts of a Word 2007 format document taken from a hex editor:
Views of a Word 2007 format Document
FreeFileViewer – reads 100+ text, Office, audio, video format file types – Can open some XML tag error files
http://www.freefileviewer.com/formats.html
Can't open Word file due to undeclared prefix, Location: Part: /word/document.xml, Line:91, Column: 49921
The most likely cause of your particular problem is that you are missing a
schema prefix reference within the opening <document ...> XML tag (usually the second one). Different
schema references are required for various types of specialty content. Here is a sample opening <document ...> tag with a large number of various schema prefix codes. If I remove one or two of these, i can reproduce
your error message.
<w:document xmlns:ve="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:r="http://schemas.openxmlformats.org/officeDocument/2006/relationships" xmlns:m="http://schemas.openxmlformats.org/officeDocument/2006/math"
xmlns:v="urn:schemas-microsoft-com:vml" xmlns:wp="http://schemas.openxmlformats.org/drawingml/2006/wordprocessingDrawing" xmlns:w10="urn:schemas-microsoft-com:office:word" xmlns:w="http://schemas.openxmlformats.org/wordprocessingml/2006/main" xmlns:wne="http://schemas.microsoft.com/office/word/2006/wordml">
It's impossible to blindly say exactly what you are missing but if you post an unadulterated copy of your document to a public file area (as noted above) and post the location back here, someone may be able to help. If you are going to go this route, send
a copy that has not already been subjected to repair attempts.
FWIW, while it may be hard to determine exactly which schema you may be missing, I do not believe that having extras causes any problems.
BTW, you don't actually have to rename the DOCX file extension if you have an archiving program. I use WinRAR and simply
<right-click>, Open With... to expose the archive.

Error when saving file from Fireworks CS6 bug (mac)

Hi,
Whenever I export an image from fireworks (im using mountain lion), the following error is always displayed, has anyone else seen this and know of how to stop it happening?
Thanks,
Scott

There have been several threads on this topic, which may or may not contain helpful solutions. The first one's quite a bit shorter, and includes a recent suggestion (made by another user) to reinstall Fireworks:
http://forums.adobe.com/thread/1064413
http://forums.adobe.com/message/4586133#4586133

Photoshop CS6 Crashing When Opening Files

So it just crashes. Whenever I open it straight up crashes. I can open the program, but I can't do anything useful with it.

BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Annoying error when saving file as a PDF (error ID=54)

Over the past week or so we have had a error that is driving us nuts. When working in a AI file and trying to save as a PDF we get this error: "Cant save the illustrator file. File may be read only, or the file is in use, or you dont have the required permissions. ID=54". Anyone have a work around? We have to go back to file and re-save every time. Thanks

Just saving to the computer.
I dont see how permissions could be a issue since it lets me after save to a PDF after I close the error box and re-save again.

Picasa corrupts IPTC, Photoshop Program Error when saving

I am having a problem editing some JPGs in Photoshop. Some JPGs will open fine, but I can't save them. I get the error that Photoshop can not continue because of a program error (very generic error if ever there was one). After several hours researching, I've come to the conclusion that some IPTC data is "corrupt" (actually, "problematic" is probably a better word). Experimenting with some different files, I've figured out the common attribute amongst the files that won't save: I adjusted the date and time on them usng Google Picasa.
How do I fix this?
Note: reinstalling Photoshop, deleting preferences, rebooting, etc... are not valid suggestions (also, I've already tried all that). There is no problem with my system, it's definitely some type of incompatability between Picasa and Photoshop. In the future, I won't use Picasa to modify meta data, but for now, I have photos from 2 separate trips that I'd like to edit and can't.
Thanks in advance for any help you can offer, this has been driving me crazy!
Additional info:
I'm using CS4. The problem occurs in both 64 bit and 32 bit versions of the software. In addition to being unable to save, I am also unable to open up the File Info dialog box. I am running Windows 7 Home Premium, 64 bit on a quad core with 4 GB of RAM. I have plenty of free harddrive space. I have the Production Premium CS4 suite installed and no other Adobe software installed (well, other than Acrobat Reader and Flash Player).

Hi Paul. I noticed this in the documentation for exiftools, which I suspect maybe related to the problem:
Commonly, in JPEG images, the DateTimeOriginal, CreateDate and
ModifyDate values must all be changed. For convenience, a shortcut tag
called AllDates has been defined to represent these three tags.
So I ran the following command:
exiftool "-AllDates-=0:0:0 0:0:1" *.jpg
But all that did was shift all the dates by 1 second, the various fields still don't match. Do you know the syntax to update all the date fields to match? Right now according to Picasa the "Camera Date" and "File Date" match and are correct, "Digitized Date" and "Modified Date" are off by an hour.

CS6- FW- When saving file, I get "Could not complete your request"

In great anticipation, I downloaded the trial version of Fireworks (CS6). I loaded all my custom Styles; Swatches; Symbols; Keyboard Shortcuts...
Spent a few minutes in my document. When I tried to save my document, I got the same/dreaded dialog (see attachment) I've endured from CS5:
"Could not complete your request.
An error occurred."
Ugh... this is the most frustrating dialog (it isn't very descriptive or prescriptive; and i can't save any of my work). this is a known issue (at least since 2009) and yet they haven't fixed it. this upgrade suddenly is useless to me. Same bug I experience for CS5.
Any advice/suggestions?
Thanks in advance,
Sasha

Does anyone have any other ideas as this is very frustrating.
Thanks,
James

Photoshop CS6 – Error When Saving Files

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