Photoshop elements 12 will not open from desktop

Downloaded adobe pse 12 from disc and it will not open from shortcut. new computer and program.

I have tried and failed.  It was loaded from disc just purchased at Best buy.  It loaded fine but will not start up at all.  I have looked for the launch program and tried other methods but no success yet.

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  • Photoshop elements does not open, says "gathering user info...."

    photoshop elements does not open, says "gathering user info...."

    Hi,
    Please try couple of probable solutions as mentioned below:
    Solution 1:
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    2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
    3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
    Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
    Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
    Solution 4:
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    Now launch PSE and check if it works.
    Solution 5: Try with admin account or right click and select run as admin. or try directly from .exe
    For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743
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    Garry

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