Photoshop Elements 7 Edit feature

A friend of mine has purchased Photoshop Elements 7 and is having trouble with it. The first menu opens and gives you the option to organize, edit, create, or share. Everything works except the Edit feature. When I click on the button it starts to load and then crashes. It doesn't provide me with any identifying error message so it's been difficult for me to search for solutions. Any help would be greatly appreciated.

/support
TechNote
Photoshop Elements 7 Editor crashes at "Building TWAIN menu items" during startup (Windows)
Ratings:0
Issue
When you try to start the Adobe Photoshop Elements 7 Editor on Windows, the application closes when the splash screen displays "Building TWAIN menu items" and Windows may return one of these error messages:
"Adobe Photoshop Elements 7.0 (Editor) has stopped working."
"Adobe Photoshop Elements 7.0 (Editor) has encountered a problem and needs to close."
Reason
Photoshop Elements 7 includes support for a technology called TWAIN, which lets you control certain image-acquisition devices--including many scanners, the scanner portion of many all-in-one printers, and some webcams--directly from within Photoshop Elements.
During its startup process, the Photoshop Elements 7 Editor loads its TWAIN plug-in. This plug-in immediately begins communicating with the driver for each scanner or other TWAIN-compatible device that you have installed on your computer.
If the TWAIN plug-in cannot communicate with a device driver, then the Editor crashes.
Solution
Do Solution 1 first. Proceed to Solution 2 only if you wish to operate your device directly from within the Photoshop Elements Editor.
Solution 1: Disable the TWAIN plug-in.
The Photoshop Elements Editor does not load plug-ins whose file name begins with a tilde (~). Rename the TWAIN plug-in to prevent the Editor from loading it.
To disable the TWAIN plug-in:
Do one of the following:
If you are using a 32-bit edition of Windows, then navigate in Windows Explorer to C:\Program Files\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export\.
If you are using a 64-bit edition of Windows, then navigate in Windows Explorer to C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export\.
Note: If you do not know which edition of Windows you are using, see "Determine whether your computer is running a 32-bit or a 64-bit edition of Windows" (TechNote kb407673).
Rename Twain_32.8BA to ~Twain_32.8BA. (You may not see the file name extension .8BA.)
When the TWAIN plug-in is disabled, you cannot operate your device by choosing File > Import > [Device name] in the Photoshop Elements Editor.
If you do not wish to operate your device directly from within the Editor, then you can use other software -- such as the software that came with the device, the Windows Scanner And Camera Wizard, or Windows Photo Gallery -- to operate the device and save image files from the device. (For instructions, see the documentation for the other software.) Then you can open those files in Photoshop Elements.
If you would like to operate your device directly from within the Editor, then proceed to Solution 2.
Solution 2: Troubleshoot installed drivers and re-enable the TWAIN plug-in.
If you use a scanner, all-in-one printer, or another TWAIN-compatible device on your system, then the device's driver may be out-of-date. Download the latest version of the driver for your device from the manufacturer's website. Follow the manufacturer's instructions to install the driver. (If you have more than one TWAIN-compatible device, then download and install the latest driver for each device.)
After you have installed the latest driver for each device, re-enable the TWAIN plug-in and restart the Photoshop Elements Editor.
To re-enable the TWAIN plug-in:
Do one of the following:
If you are using a 32-bit edition of Windows, then navigate in Windows Explorer to C:\Program Files\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export\.
If you are using a 64-bit edition of Windows, then navigate in Windows Explorer to C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\Locales\en_US\Plug-Ins\Import-Export\.
Note: If you do not know which edition of Windows you are using, see "Determine whether your computer is running a 32-bit or a 64-bit edition of Windows" (TechNote kb407673).
Rename ~Twain_32.8BA to Twain_32.8BA. (You may not see the file name extension .8BA.)
If the Editor successfully starts with the TWAIN plug-in enabled, then you can operate your device by choosing File > Import > [Device name].
If the Editor fails to start, then the driver for one or more TWAIN-compatible devices that you no longer have or no longer use may be causing the problem. (A driver will remain on the computer even after you disconnect a device.) Identify each device that you do not use, and then follow the manufacturer's instructions to completely remove each device's driver.
After you remove the driver for each device that you do not use, restart the Photoshop Elements Editor.
If the Editor still fails to start, then the driver for one or more of the devices that you currently use is incompatible with the Photoshop Elements TWAIN plug-in. In that case, disable the TWAIN plug-in (see Solution 1) and leave it disabled. (You may also wish to periodically check the device manufacturer's website for driver updates. If an updated driver becomes available, then repeat this solution.)
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