Photoshop Elements 8 license problem: supposedly using one version on more than one PC

Hi!
I've got a problem with my license. Photoshop tells me that I can only use it for 30 days, since my license is already being used by 2 computers. In order to fix that I'm supposed to deactivate at least one version on another computer. Now the problem is, that it's the same computer but once I formatted the harddrive and the other time I had to exchange the harddrive. So as a result I'm still only using one Photoshop Elements, though Adobe thinks I'm already using two and I'm unable to deactivate the other versions, since they do not exist anymore.
How am I supposed to fix that now? I'd appreciate a solution if anyone can help me.
Thanks

You need to call support by phone.
Mylenium

Similar Messages

  • I have installed photoshop elements 12. when I try use the editing features it said that i must login to Adobe to register the product. but each time i try to it said there is a problem. help the problem stated that the internet is not connected, but that

    i have installed photoshop elements 12.
    when I try use the editing features it said that i must login to Adobe to register the product.
    but each time i try to it said there is a problem.
    help
    the problem stated that the internet is not connected, but that is not the case.

    I had the same issue and I'm running Windows 7.  Tried working with technical support for several hours but they were no help.  They just had me doing the same things over and over, offering no real answers.  I finally got fed up and have decided to return my product for a full refund.

  • Why does Elements 12 crash as soon as I open Type tool?  Get message "An unexpected and unrecoverable problem has occurred.  Photoshop Elements will now exit.  Using Mac

    Why does Elements 12 crash as soon as I open Type tool?  Get message "An unexpected and unrecoverable problem has occurred.  Photoshop Elements will now exit."  Using Mac.  No imported fonts

    Thank you, Barbara.  All fonts seemed fine, no empty or duplicates.  When I went back to Elements and tried again, it did not crash!  After months of not being able to use type tool,,, not sure why it worked, but it did.  Thanks again!  I appreciate the time you took to answer my question.

  • Be grateful for your help with Photoshop Elements which I have been using for several years.

    Be grateful for your help with Photoshop Elements which I have been using for several years.  Does Elements need to have access to ‘My Pictures’ on Windows as when I remove Photos from ‘My Pictures’, Elements later, when backing up, gives a message that it is unable to ‘reconnect’ to the same picture on elements.  On other occasions when removing a photo from Elements catalogue I also get a similar message when backing up saying ‘unable to reconnect’.  1. Is there a relationship between Elements and My Pictures and is Elements dependant on    the Windows ‘My Pictures’? 2. Why does some photos in Elements in some cases cause them to multiply e.g. double; triple; quadruple; and on occasions even more?  Is there something I need to do to stop this or an easy way I can remove the multiples without spending hours doing it manually one by one?  Am I doing something wrong? My O/S is Windows XP SP2 and windows Vista on my Laptop.  I have been using Elements 5 and have just purchased Photoshop Elements 8.0. (Upgrade) and about to install it. Be grateful for any advice as I do enjoy using the program if only I can resolve this issue.  I am not a PC wiz and mainly use Elements to catalogue photos from which I compile collections and from them slide shows with music.  Any advice appreciated Sonny.t PS Have tried to post this previously but without success so hoping to see message appear and a +response

    The organizer doesn't care where you send your photos when you download them via the downloader or where they happen to be when you first bring them in if you use the Get Photos command, but once your pics are in the Organizer, you *must* move them from within organizer or it can't find them. You don't have to use My Pictures at all if you don't want to, but regardless of the folder where you put your photos, if you want them someplace else, you use organizer to do it.

  • When using Photoshop Elements 9 as external editor my iPhoto version does not update

    I am using Photoshop Elements 9 as an external editor in iPhoto V9.4.2
    My photo's are Raw and they open in Elements fine for me to edit. When I go to save or exit I have problems. I get options to choose from - I am assuming that saving them as JPEG now they are edited is the best choice. However it shows me a file location where it will be saved and this is not the iPhoto libary. Even so, I save them where PSE wants to and when I go back to them in iPhoto they are not shown as edited (either in preview thumbnail or full version and regardless of which folder I look at them from). I shut iPhoto down and re-open and still they are not changed. I have watched the Adobe lesson on this and it is identical right up to the point of 'saving'. I have read other question on this and followed some advice but not getting the desired result of showing up in iPhoto still.
    Thank you.

    Are you using PSE and saving the edit as described below?
    Using Photoshop or Photoshop Elements as Your Editor of Choice in iPhoto.
    1 - select Photoshop or Photoshop Elememts as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
    2 - double click on the thumbnail in iPhoto to open it in Photoshop.  When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done. 
    3 - however, if you get the navigation window
    that indicates that  PS wants to save it as a PS formatted file.  You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
    This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
    NOTE: With Photoshop Elements  the Saving File preferences should be configured as shown:
    I also suggest the Maximize PSD File Compatabilty be set to Always.  In PSE’s General preference pane set the Color Picker to Apple as shown:
    Note:  to switch between iPhoto and PS or PSE as the editor of choice Control (right)-click on the thumbnail and select either Edit in iPhoto or Edit in External Editor from the contextual menu. If you use iPhoto to edit more than PSE re-select iPhoto in the iPhoto General preference pane. Then iPhoto will be the default editor and you can use the contextual menu to select PSE for your editor when desired.
    OT

  • Photoshop Elements 8. "Could not use Clone Stamp Tool because of a program error."  Please help.

    Photoshop Elements 8.  "Could not use Clone Stamp Tool because of a program error."  Please help.

    Try this:
    Open your picture file
    Access the clone stamp tool
    Hold down the ALT key on the keyboard and left click on the area from which you wish to clone, then release the ALT key, and click to place the pixels at the destination
    TIPS:
    It is a good idea to open a blank layer at the top in the layers palette, and do the cloning on this layer. Be sure that "sample all layers" at the top is checked. You can change the layer opacity if necessary
    Use the bracket keys next to the letter p on the keyboard to increase & decrease the size of the cursor
    Let us know  how you make out with the error message now.

  • I just received photoshop elements 10 that I bought used thru Ebay, for my OSX Mac 10.5.8. I put the discs in my computer and nothing happens to help me download it. Can anyone help me with this instillation challenge?

    I just received photoshop elements 10 that I bought used thru Ebay, for my OSX Mac 10.5.8. I put the discs in my computer and nothing happens to help me download it. Can anyone help me with this instillation challenge?

    Does your mac have an intel processor or PowerPC processor?
    System requirements | Adobe Photoshop Elements
    Did you insert the disk that is labeled mac os?
    After you insert the disk, it should show on your desktop.
    If you double click on the the disk icon on the desktop, does anything happen?
    more info about the included disks:
    FAQ: Installing Elements 10, or What do all these disks do?

  • When using Adobe Photoshop Elements, is it legal to use shapes etc. (displayed in 'Artwork and Effects') when creating a product to be sold? Thank you.

    When using Adobe Photoshop Elements, is it legal to use shapes etc. (displayed in 'Artwork and Effects') when creating a product to be sold? Thank you.

    Thank you very much for answering my question. Have a great day.

  • I have photoshop elements 12 and when I use the font it crashes the program, how can I fix this?

    I have photoshop elements 12 and when I use the font tool it crashes the program, how can I fix this?I have a macbook pro

    Use the crop tool.
    On the tool's option bar, type 300 px & 200 px, and the desired resolution.

  • Can you load photoshop elements, disc version, on more than one computer?

    Can you load photoshop elements, disc version, on more than one computer?

      It‘s been part of recent versions, perhaps from PSE8 onward; I‘m not exactly sure. The software activates automatically upon installation. If you ever change computers and already have two activations simply open the Editor on the old machine and on the top menu click help à deactivate
     

  • Can't install Photoshop Elements 11 licensed version because of trial version

    I can't install Photoshop Elements 11 licensed version because of trial version that is still on my computer and is not being completely uninstalled.  The intended folder to install has some files remaining from the trial version, and this prevents the licensed version from installing.  The intended folder from teh installer is Program Files (x86)/Adobe, but that has the trial version still there, which will not completely uninstall. 

    Hi Steve,
    Are you getting error message while installation.
    Regards,
    Romit Sinha

  • I have the Photoshop Elements 11 and when I use the stamp effect the image becomes totally black. It used to have my line drawing in white, now, just a black image. I need the stamp effect. also, most other effects simply crash the program.

    I have the Photoshop Elements 11 and when I use the stamp effect the image becomes totally black. It used to have my line drawing in white, now, just a black image. I need the stamp effect. also, most other effects simply crash the program.

    Which operating system are you using?
    Some filters like Filter>Sketch>Stamp need to have two different colors for the Foreground and Background set in the toolbox.
    Press the D key to set the default toolbox color swatches to Black and White and then try the Stamp filter.
    If your using mac os x 10.9 or 10.10, then some of the filters under Filter>Sketch will crash pse 11
    They are Filter>Sketch>Comic, Graphic Novel and Pen and Ink
    Otherwise resetting the pse11 editor preferences might resolve the crashing.
    Go to Photoshop Elements Editor(Edit)>General, click on Reset Preferences on Next Launch and then restart the pse 11 editor

  • Can I use Photoshop Elements 10 for RW2 files used by Panasonic?

    Can I use Photoshop Elements 10 for RW2 files used by Panasonic?
    Message title was edited by: Brett N

    PSE supports RW2 from the Lumix DMC-GH1

  • Can I purchase Photoshop Elements without actually having or using Photoshop?

    Can I purchase Photoshop Elements without actually having or using Photoshop?

    Yes.  Photoshop Elements is an independent, self-contained, standalone application.
    Ken

  • Using Adobe apps on more than one account?

    Is there a fix forthcoming for the problem running CS4 on Leopard, where you can't use Adobe apps on more than one user account at a time (via fast user switching?) When I switch over to my 2nd account, I get some sort of "licensing error" dialog unless I quit all Adobe apps in my first account, which is incredibly annoying.
    Thanks.

    Greg,
    Adobe's single-user licensing allows for your installation and
    non-simultaneous use on two computers. And the software may think that two different users are trying to use the software simultaneously. You might try contacting Adobe tech support and ask.
    Neil

Maybe you are looking for