Photoshop elements won't accept serial number

Is there a way to get a human on chat or phone. This "jumping through hoops" to get needed support is an example of corporate indifference.

Do you have a serial number, or do you have a redemption code to GET a serial number?
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
Also, Photoshop Elements is not part of the Cloud... moving to that forum

Similar Messages

  • After Photoshop elements - won't accept cerial number assigned in e-mail

    Need Adobe help - cant get adobe to accept serial numbers

    Contact support directly by phone, web chat or web form.
    Mylenium

  • I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be

    I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be recovered under these circumstances?

    If you never bought the product then you cannot get the serial number.

  • Good afternoon.I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninst

    What's error 1 in adobe photoshop elements configuration? I have a computer with W Vista 8, Windows office home and business 2013. I recently tried to install Photoshop Elements by CD with serial number but on the desktop appears the following message: error 1 (configuration problem) try to uninstall and reinstall. I have done this but the message continues to appear

    You haven't mentioned which version of PSE. If it is PSE 13, that requires a minimum of windows 7.

  • Can i install my photoshop elements 10 using my serial number

    can i install my photoshop elements 10 using my serial number if i dont have a dvd drive on my computer?

    It depends on which region you are in?  I am also assuming you are trying to install the trial version using your serial number?  Finally I would also assume that your computer meets the minimum system requirements?

  • Photoshop elements 13 won't accept serial number I just redeemed

    photoshop elements 13 won't accept serial number

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • I have old disc photoshop elements but have lost serial number how can i get replacement number

    i have old photoshop disc but have lost serial number can i retreave new number

    If you registered PSE when you first installed it, go to the main page of adobe.com and look for My Adobe on the upper right side of the page. By working your way through the links there you should find your serial number.

  • Had CS4 on Power PC Mac (Non Intel) Now have new iMac and trying to install CS6 but won't accept serial number

    Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).

    I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.

  • Download Photoshop Element 5 with a serial number

    I have several Canon products, and installed Photoshop Element 5 to the PC that came with the products several years ago.  I updated the software on PC after installation.  I now use MacBook Pro, and I only could find the serial number for the Element 5, which I had registered in the Adobe.com.  And I could not find the Element 5 downloading.  Is there any way to download Element 5 on my Mac with the serial number or it is not worth it?
    Thank you!

    It won't work. Those old Elements products were not cross-platform to begin with and given how old it is, it is doubtful it would even work on a current Mac. Simply buy a new package of PSE 12/ 13.
    Mylenium

  • Photoshop Elements 7 reinstall "invalid serial number"

    I purchased PSE 7 in 2010. The computer I had it installed on crashed. I have installed the program on my new laptop. When I get to the point of entering the serial number it says the number is invalid. I use the number provided on the back of the original box. Adobe support offers no help. What do I do?

    Do you have a serial number, or do you have a redemption code to GET a serial number?
    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
    Also, Photoshop Elements is not part of the Cloud... moving to that forum

  • Can I download the Photoshop Elements 12 with the serial number? MacBook air doesn't have a disc

    I recieved the Adobe Photoshop Elements 12 discs for Christmas, along with a MacBook Air.  Unfortunately the MacBook Air does not have a disc drive.  Is there a way that I can download it using the serial number that came with it? 

    Thank you Barbara for your prompt response and help!  I am new to Mac and Adobe so feeling a little lost.  I downloaded the trial, but I didn't see an area to enter my serial number.  It still has about 20 minutes to go until it has completed its download though, so maybe that option pops up at the end?

  • Upgrade won't accept serial number

    I am unable to locate my original cd or i may have downloaded when i originally bought CS. i have my previous version (CS 1.0) registered on adobe and they provide my serial number but when i try to register Photoshop, Illustrator etc. it will not accept the serial # provided.
    what do I do?

    I think you got you your terms mixed-up.
    Registration is the association of your name and details with the product you bought, done on Adobe's servers.
    Validating (entering the serial number), is something different. You can't validate a product using (just) the serial number of the previous version, you also need the serial number of the current version. If you don't have the latter and you never registered it you will need to find a proof of purchase and then send it to Adobe so they would provide you with the serial number.

  • Completed download of photoshop elements, but received no serial number - what to do

    Hi there!
    Yesterday I succeeded in downloading Photoshop Elements 12, but did not get a serial number by mail from Adobe, which is necessary for registration. What can I do?

    First check your spam filter to be sure it didn't go there. While you're waiting you can install PSE as a trial.

  • Application install damaged. Reinstall won't accept serial number. How can I reinstall?

    I purchased Acrobat Pro 6 for Mac in 2004 and over the years, upgraded to 11.0, which I've used successfully until this morning. When I tried to open the app, I got a message saying it was damaged and needs to be reinstalled. I have not changed computers or OS since last week when it was working fine.
    To correct the problem, I downloaded the program from the Adobe web site, but it won't accept my serial number to complete installation.

    The options depend on your type of query, something which seems designed to frustrate. Adobe support do not answer "how to" (though they should help with troubleshooting, sure). Adobe must know that most people just click wildly rather than spending hours agonising over exactly the right description, and even if they did, the categories are poor.
    Go for a more accurate description: Downloading installing, setting up; serial numbers and redemption codes ; still need help
    This link might work Contact Customer Care

  • In Design CS2 won't accept serial number during "Personalization" In Design

    Re: InDesignCS2 rejects the serial number provided for CS2 special "no-activation" versions.
    I am having an identical set of issues as outlined in the above discussion but I am using Windows 7.
    My hard disk died and I am simply trying to get back up to speed with the new one. I have Creative Suite 2 Premium.  Following the special instructions for moving certain files so that I wouldn't have the Insert Disk 2 problems I managed to get PhotoShop actuvated and running. However, I am unable to "personalize" InDesign because the system does not like the serial number.  I have tried the one that came on the original box and the one that was on the link I used to download the programs. Both with and without the hyphens.
    I have also been unable to uninstall InDesign and start over as the wizard was interrupted just as it was described above.
    I have followed the instructions on the link you provided to manually remove CS2:  Manually remove Adobe Creative Suite 2.x | Windows  Including attempting to uninstall Creative Suite.  However, Adobe InDesign CS2, Adobe Illustrator CS2, and Adobe SVG Viewer 3 still appear in the list of programs and for some reason cannot be uninstalled using the control panel.
    In looking at the files that are still on the computer I see a folder C:\Creative Suite CS2. It has folders in it for PhotoShop, Illustrator, and Version Cue plus some other stuff. I was able to delete each of the files individually. but when I attempt to delete Illustrator, I get an error message saying  that it can't be deleted  because a folder or file is open in another application. When I attempt to uninstall that one using the control panel I get a message saying the remover was interrupted before it could finish.
    I haven't even gotten to the part of the instructions where you remove things from the registry!
    Any thoughts on where to go from here?
    Thanks,
    E.

    You need to see the following for CS2 installation:
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

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