Photosmart 5520 all in one printer

Can't seem to be able to get wording to be readable on the paper.  Put in new Black Cartridge today, Color Cartridges are ok, according to the printer diagonstics report that was just done.  Prior to this issue, I was able to print reports.  Used the HP Prit and Scan Doctor app---letters and numbers are not able to be seen on the paper

Welcome to the HP Community , From my understanding by your description, the black ink does not seem to be functioning very well since changing the ink cartridges. I wanted to pop in to suggest that you try the troubleshooting guide below to see if the steps can help bring the black ink back to printing again. If you find the issue continues, consider getting in touch with HP at their info below, to see about a replacement printer or trade in. Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5520 and Deskjet Ink Advantage 5520 e-All-in-One Printer Series  Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Best wishes to you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!  

Similar Messages

  • Purchased an HP Photosmart 5520 all in one printer last year and a Macbook Pro in Jan. They worked together up to June. In Sept. when I tried to print wirelessly, it would not print. The laptop had been updated. Tried to update the printer via HP,couldn't

    I have an HP Photosmart 5520 all in one printer and a MacBook Pro. Bought the MacBook Pro in Jan 2013 and the printer in Dec 2012. I was able to print to the wireless printer up until June 2013. In September, when I tried to use them together, I could not print. During the period between June and Sept., my laptop software was updated. I have tried to update the HP software on my laptop, but could not. What can I do to use this printer with my MacBook Pro? Please help!

    The MacBook Pro is running at least 10.7.

  • I am unable to stop auto delivery of apps. on HP Photosmart 5520 all in one printer

     I am unable to stop auto delivery of apps. on HP Photosmart 5520 all in one printer
    This question was solved.
    View Solution.

    To add on to what sabertooth04 stated, here is a link to a document that addresses print apps for your model of printer. Click on the drop down titled "Managing Scheduled Delivery Print Apps" and the option to cancel or remove an app will be available for you to click on and review the steps to remove that app . I hope that this helps.
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

    Hi folks,
    I've searched many threads and found some directions to remedy this, tried them and have had no luck.
    I'm running Windows 7.  All updates are current.  When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine.  Fast forward a year and Solution Center stopped working.
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    I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
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    Thanks,
    Alex
    This question was solved.
    View Solution.

    Hi jerseyal,
    I hate to hear you are having issues.  What suggestions have you tried?  Did you get an error when installing?  How are you connecting the device?  Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
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    Try using the scrubber built into the software, then reinstalling from the current download available on the website. 
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    2. Open My Computer, and then right click on the CD drive and chose open
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    http://www.adobe.com/support/flashplayer/downloads.html
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    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
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    2. Download and run the software and drivers below.
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    4.. Press the Windows key + R on the keyboard to bring up the run menu.
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    9. Run the uninstall_ L4.bat for non-HP computers only.    For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
    10. When the uninstall has completed restart the computer
    11. Run Disk cleanup from Accessories\ System Tools
    12. Download and install the latest version of Adobe flash player
    http://www.adobe.com/support/flashplayer/downloads.html
    13. Use the following tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
    http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
    14. Download the full feature software and drivers Driver link
    15. Run the download to reinstall the printer
    Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
    Hope this helps!
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    I work for HP.

  • I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad

    I have a HP Photosmart C7280 All-in-One Printer and want to print from my ipad's and my iphones at home...  My printer is set up to print wirlessly on my Network.  I need to know is there a firm wear update i can get or a good app to install so i can print?? 

    hi there, 
    This article should have everything you need to get started . Check it out and let us know if it helps.
    Best of Luck! 
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

    I have an HP Photosmart C4180 all-in-one, printer, scanner and copier.  I can't figure out how to scan more than one page?  It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement.  Any ideas??
    Thank you, Jetteski

    Hello Jetteski,
    Hello Jetteski, Thanks for the post.
    Since you are running a MAC, check the below links for some excellent information on scanning.  Good Luck!
    http://goo.gl/M8Cl2
    http://goo.gl/cufK6
    http://goo.gl/OTQoR
    I work for HP but my posts and replies are my own....Thank you!

  • Looking for Print Server for HP Photosmart C4483 All-in-One Printer

    I am looking for Print Servers that I can use with 'HP Photosmart C4483 All-in-One Printer' for both 'Printing and Scanning'. I'm not sure if this Printer is Network Ready or Network Capable, kindly advice.

    Hello Merole
    As I understand it you can print color everywhere but from MS Word 2013? If this is the case try the steps I have outlined below to see if they resolve your issue:
    On the View tab, in the Color/Grayscale group, click Black and White.
    On the Black and White tab, in the Change Selected Object group, click the settings that you want.
    I hope this helps resolve your printing issue. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Infor regarding HP Photosmart Premium All-in-One Printer - C309g

    HI i have a question.
    I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
    I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
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    Umer

    The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
    Read more here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • "ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

    "ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g  - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
    This question was solved.
    View Solution.

    Have you tried the steps outlined in this article:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
    If not give the steps a try and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

    dose 
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    This question was solved.
    View Solution.

    Hello RetiredHP,
    Thanks for the post.  Ok, we may have several options here.  With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone.  If you have downloaded and installed the app., then check the below.  If the ePrint app. is not showing (should look like icon below), check the link below these steps.  The 2nd link provides some additional information.  The key is to ensure that both your iPad and the printer are on the same network.  Good Luck!
    Figure 3: HP ePrint mobile app icon
    If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
    Step two: Activate the mobile app (optional)
    Why should I activate the mobile app?
    If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
    If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
    Use the following steps to activate the mobile app.
    On your Apple device, tap the HP ePrinticon, and then tap Activate.
    Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
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    On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
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    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

    Hi Tomiwa,
    You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
    There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
    That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

  • HP Photosmart C3180 All-in-One printer -- SCANNER not working.

    I have had this HP Photosmart C3180 All-in-One printer for a couple years and all is well. HOWEVER, the one function not working properly is SCANNING. I can print fine and copy fine. But when I go to scan something my power button flashes for about 10 seconds and then stops. Nothing happens, and nothing scans. HP said it was not the printer itself, but something to do with my operating system through Apple. I have the current 10.5.6 version of Leopard.
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    HP provided this link to software which resolved my scanning issue.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-55009-3 &lc=en&dlc=en&cc=us&lang=en&os=219&product=1146331

  • HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

    HP Photosmart 2610 All in One Printer   Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
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    I have had this printer for several years and love it.  Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer.  Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
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    3. Error message appears that it is out of paper.  So I press OK to continue.
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    What I have already tried
    A.  Uninstalled and reinstalled the printer driver direct from HP web site.  I have done this several times with both the basic driver download and the complete package download.
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    E.  I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
    F.  I have tried different brands and weights of paper (all 8½  x 11) but nothing works.
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    Thanks for looking at my issues.  Any help would certainly be appreciated.

    I just tried using Notepad as you suggested and had the same result.  Paper feeds in stops at proper place and error message "out of paper" 
    I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem. 
    I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner.  One for black and one for color.  The ink icons would change from completly full to just an outline as the amount of ink went down.  Currently the black ink icon is missing
    This is a very frustrating problem because the printer works great after doing a few steps to get around the problem.  The fact that the problem reoccurs any time anything is changed is the major problem
    Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs.  This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
    I want to thank you for all of your efforts.  Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer.  As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

  • My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures ...

    My HP Photosmart C7280 All-in-One printer won´t print out documents, just pictures. I´ve used the printer, since it was new on the marked, and it has worked perfectly until a few weeks back. There is no problem printing out pictures, but only blank pages comes out when I´m printing out documents. Regardless if it is Word, Excel etc.
    I´ve never used anything else than original cartridges, and the printer is used on Mac OS X 10.7.4. I´ve tried to reinstall the printer several times without any success.
    Can anyone help me?

    Hello,
    Please print a Self - Test report.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01448018&cc=us&dlc=en&lc=en&product=3204785&tmp...
    Can you see any of the colors as appear on the report sample?
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Photosmart C7280 All In One printer not campatible with windows 8.1

    I have an old Photosmart c7280 all in one printer.  I bought a new computer that has windows 8.1.  HP doesn't
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    Hi,
    Please download the following Software and Derivers and install on your new Windows 8.1 machine:
        http://ftp.hp.com/pub/softlib/software12/COL30662/mp-110038-1/PS_AIO_02_Net_Full_Win_WW_140_408.exe
      Regards,
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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