Photosmart 5520 - The printer is in MFG Mode

I have been trying to get my printer to stay connected to my home network and now it seems to be in MFG Mode.
When I switch off printer using the ON/OFF front panel switch the screen blanks out for about 6 or 7 seconds then displays a grid with a blue horizontal band across the lower half - similat to a downloading bar. When I press the ON/OFF button again the screen displayes "MFG Mode" for a few seconds then enters the normal screen menu. All the menu buttons seem to work as normal and the printer functions OK - Do I need to get out of this mode? Can I get out of this mode? I wouldreally like to get back to normal operating mode if possible. Any solutions?

Hey,
I recommend you call HP Technical Phone Support for this issue.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

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Wireless photosmart 5520 wont print black

Printer wont print in black ink only. Have reset several times. Cleaned printhead. Diagnostic shows colors fully but 4 small stripes of black. Help!

Hi Margaretmarie4,
Welcome to the HP forums!
I'm sorry to hear you've been having issues with your Photosmart 5520 and printing in black ink only. I will certainly do my best to help
I will suggest that you begin with following the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. Those steps should be able to get the black ink flowing properly again.
If that doesn't resolve the issue, please let me know whether the printer is still under warranty or not and what country you're located in. Please feel free to private message me the country information if you'd like to keep it off the forums!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Get printer out of mfg mode

Printer: Photosmart 2575 All in one
Somehow I managed to get my printer into MFG-mode. Most important functions seem to work, but I prefer the "normal" mode. Switching off the printer for some time (several times) does not work. Re-installation: no effect.
Can anyone tell me how I can reset this?
Thanks,
jowe
This question was solved.
View Solution.

Hi Everyone,
There are several different solutions provided depending on the printer model. The information required to fix the issue on this thread is a reset which should only be given under direct instruction of a HP tech support representative. They should not be done lightly!
Refer to Printer Resets: What You Should Know:
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Please check your private messages, and let me know if the steps provided resolve your issue?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Photosmart 5520 not printing borderless

Hi,I have a Photosmart 5520 printer and use Mac computers (and sometimes ipads/iphones). One of the features of this printer that led to me buying it is that it is meant to have borderless printing. Most of my printing is done from MS Word. Although the printer is meant to be borderless, if I have Word documents with headers/footers, they always get cut off. There is at least a good centimetre or two of white border around the documents that I print. This is very annoying if I have spent a long time formatting a document assuming that there will be no borders! Can someone tell me how I am meant to print borderlessly? I am assuming that it is just a setting somewhere that I am missing but I cannot find it! Is this something that I will have to set up on all devices that use the printer? Or can I somehow make it a setting on the actual printer so that everything sent to it prints borderlessly? Thanks

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The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number CX042A Warranty status Warranty has expired Warranty end date 2014-01-17 (YYYY-MM-DD)

Hello @GeoffWampler,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink.
You have exhausted the steps here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5520 only printing black

I have a new Photosmart 5520, loaded with new HP cartridges. The ink colour levels are showing as fine, but it will not print in colour, only black. Have tried with various PCs. Test sheet and copying also comes out mono.

Have you checked if the print settings are set to print in grayscale/black only?
Troubleshooting for PS 5520
http://h10025.www1.hp.com/ewfrf/wc/product?product=5157536&lc=en&cc=us&dlc=en&jumpid=oc_r1002_usen_s...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi Elenatamara,
Welcome to the HP Forums!
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Hello @hptoofar,
Welcome to the HP Forums!
I understand your carriage is stuck on the right hand side using the Photosmart 5520. I will gladly help you out! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
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I worked on behalf of HP.

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@docmom,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

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TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

I have a Photosmart C6180 the printer driver keeps deleting from my computer which has Vista

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Hi,
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69585-1&cc=us&dlc=en&lc=en&...
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96434-1&cc=us&dlc=en&lc=en&...
Please let me know of any change,
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi BryanHeard,
I suggest that you do the following:
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Download and run the HP Print and Scan Doctor. and select Fix Printing.
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Good Luck !
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
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This question was solved.
View Solution.

Hello Jerends and thank you for your attention to my printer problem. My printer already has a fixed IP address so no need to go down that road. I managed to get around the problem by deleting the HP All in One App from my Android devices and replacing it with the HPePrint App. It's not perfect but does the job.
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Photosmart 5520 - The printer is in MFG Mode

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