Photosmart Premium C309a won't print pictures in a document

I've had this printer for some time and it has been working O.K. but recently it has stopped printing pictures that are in a document I have created. I have uninstalled and reinstalled twice and that has been no help. It won't even print pictures from My Pictures files. This issue is about a family history book I have written and need to print several copies. I am really frustrated. Can anyone help?

No I was not able to print from Paint. I decided this morning to do yet another uninstall/reinstall but this time I did it from a download off the internet instead of the CD I have. It now prints pictures from "My Pictures" file - at least it did when they had me do a sample. But it still will not print pictures from my MS Word document. I am under a real time crunch to get these books to the binderery so I experimented on printing from a PDF version I have of it. And to my delight it prints correctly from the PDF! Obviously I need to fix the "Word" problem but for now at least I have found a solution to my immediate problem.I will continue to see if it is only this particular document it won't print the pictures from or just what is going on. Thanks for your help.

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HP Photosmart Premium C310 won't print black

My printer won't print black. I've replaced all cartridges, removed and then reinstalled printer driver, and cleaned cartridges 3x. After first time cleaning cartridges, the test sheet had black print, but some lines were better than others. After the 2nd time, no black at all printed. After 3rd time, no black at all printed. What next?

Hi , Welcome to the HP Support Forums! I see you are unable to print in black ink on your HP Photosmart Premium C310, you have done some troubleshooting with no success. Please make sure you have not missed any steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-All-in-One Printer Series (C310) If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if the printer is out of warranty; How to fix a HP Printer, not printing black ink and missing colours Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide. HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

HP Photosmart Premium c309a does not print black

My printer does not print black ink, and when I print documents, it prints blue in its place. The cartridge worked fine yesterday and is over half full. Nothing new was installed on the computer that is used to print. I have tried cleaning the printheads several times, including manual cleaning, to no avail. I have printed test pages and those only come out in blue. Would like some help as I need to print several documents for customers.

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c309a. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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AirPrint on HP Photosmart Premium All-in-One Printer - C309a series.

Is there anything that can help my iPad or iPhone find the correct printer through AirPrint for an HP Photosmart Premium C309a series?

I don't think the 309 is AirPrint enabled. The list is in the link below. If it is not an AirPrint printer, then you will need a third party app like print and share or printopia.
http://support.apple.com/kb/ht4356

HP Photosmart Premium all in one Printer c309a series

I am having and have had numerous problems with this product since the beginning and have communicated with HP and also have used the HP solution and also the HP installation process but sometimes with success but none to date, I have a Touchsmart 300 computer and a HP Laptop but the printer will not work on either one.
The following problems exist, error message Wireless Radio not working but I have tried to connect with the USB and also with the Ethernet but to no avail before I trash it maybe some body has a solution.
HP Photosmart Premium C309a series all in one.
Serial # {Removed for privacy}
Ron Sgro
e-mail{Personal Information Removed}

Try resetting the printer two different ways:
1. From printer screen, press Setup > Network > Reset Network Defaults.
2. Turn off your printer, hold # and 6 keys while and a bit after turning it back on.
Show support by clicking the blue Kudos star in the post that resolved your problem. Doing so will help other forum members find their solutions too.

Photosmart Premium All-in-One Printer C309a rollers

The visible rollers in the back wont roll when I try to clean them. The black studded wheel/gear on the left moves with the shaft, the black studded wheel/gear on the right does not move with the shaft. I dont know if thats the way it is suppose to be or if thats whats wrong.

Hi , I see by your post that the rollers in the back of the printer, don't roll when your trying to clean them. I would like to help you.
Please clarify the issue that you are having? (paper jams, paper feed issues)I don't have that model available, but the rollers should rotate upwards. Please try the steps in this document, if the issue is related to paper jams or paper feed issues. HP Photosmart Premium (C309a and C309c) All-in-One Printers - 'Paper jam or misfeed' Message Displays on the All-in-One. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

PhotoSmart Premium C309a driver problem in Win10 at double side printing

My problem is as follows: I created a catalog in MS Publisher 2013 for A4 paper format with 2 page per paper. I selected booklet side-fold type and double side printing. MS Publisher prepared all pages in correct way. I even created PDF versuions of such pages. But each time when I print pages, the printer keeps make them smaller (I think it scale them for Letter format) despuite the fact I changes in printer preferences A4as default paper source, all documents are in A4 format etc. As result, the printed pages are shifter from the center page on the left side, which is ok for one side printing but cannot work for doyuble side printing as shift is in different directions for result paper. Additionally, I cannot any more print on DVD or CD surfaces as the driver doesn't support sauch a feature. Please let me know how I can replace the native Windows 10 driver with the one for Windows 8.1? Or is there any other solutions except using another OS? Thx, Vlad.

Hi , Welcome to the HP Forums! I noticed that your HP PhotoSmart Premium C309a is having a driver problem in Windows 10 when printing double sided. I am happy to help! According to this guide, How to Use the 2-Sided Feature, it looks to me as if the double sided printing feature is only available to use with regular plain white paper. (Letter sized), which could be why the printer is scaling the size to letter. You could possibly try using an alternate driver, by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by , and follow the steps for Windows 8, as they will work on Windows 10. Then you could attempt a custom size print. But as mentioned previously, I am positive that the 2-sided feature for this printer is for Letter sized paper only, and cannot guarantee this will work. Hope this answers your question, and thank you for posting! “Please click the Thumbs up icon below to thank me for responding.”

HP Photosmart Premium C309a

My HP Photosmart Premium C309a will not find any wireless routers.
The machine just says "now searching for wireless routers..." and will show this message on the screen for a while (15 min) and then stop.
Also my computer can connect by bluetooth (it will recognize the printer) but it will not send anything to be printed.
I have follow all of the advice manuals and suggestions on line... Please help.
Thanks,
Z

Hello,
Please try the below mentioned steps.
Setup > Network > Restore Factory Defaults
Power Off the Printer
Wait for 30 seconds, then power ON the printer.
go to Setup > Network > Wireless Radio = ON
go to Setup > Network > Wireless Setup Wizard
If issue still exists, then go to Setup > Network > Print Network Settings
please provide the values for Network Status ( under General Information) and Status ( under 802.11 Wireless )
Regards,
Jabzi
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Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Infor regarding HP Photosmart Premium All-in-One Printer - C309g

HI i have a question.
I intend to buy HP Photosmart Premium All-in-One Printer - C309g for my home use.
I want to know whether i need a wireless connection forthis printer or i can use with without a wireless connection.
I have a PC with DSL but with no wireless connection.
Umer

The C309g has an Ethernet port so you can wire it to your DSL router/modem (if there are ports open in the back).
Read more here.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Photosmart Premium All-in-One Printer - C309g dose it support eprinting

dose
HP Photosmart Premium All-in-One Printer - C309g support eprinting and airprinter
This question was solved.
View Solution.

Hello RetiredHP,
Thanks for the post. Ok, we may have several options here. With ePrint, you can use the mobile app. to print from your printer from any location with your iPad or iPhone. If you have downloaded and installed the app., then check the below. If the ePrint app. is not showing (should look like icon below), check the link below these steps. The 2nd link provides some additional information. The key is to ensure that both your iPad and the printer are on the same network. Good Luck!
Figure 3: HP ePrint mobile app icon
If prompted, provide your iTunes account information, and then click Get. iTunes automatically installs the app on your mobile device.
Step two: Activate the mobile app (optional)
Why should I activate the mobile app?
If you activate, you unlock all the features of the HP ePrint mobile app. You can print to any HP ePrint-enabled printer (to which you have been given access) from anywhere your mobile device has Internet access. You can also print Microsoft Office documents and Web pages, or save the Web pages to print later. HP ePrint mobile app even helps you with HP printer setup and lets you monitor the status of your print jobs.
If you do not activate, you can still print directly to your supported Wi-Fi-enabled HP printer, but only when your mobile device is connected to the same Wi-Fi network. You can print photos, images, PDFs, and text files saved on your mobile device.
Use the following steps to activate the mobile app.
On your Apple device, tap the HP ePrinticon, and then tap Activate.
Type your email address in the Activate using your emailbox, and then tapActivate. The HP ePrint service sends you an email containing an Activation Code.
Check your email, and then write down the Activation Code sent by the HP ePrint service.
On the Apple device, press the Home button ( ) twice, and then tap HP ePrint.
Type the Activation Code into the box, and then tap Activate.
The app displays a message to confirm activation.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02759940&lc=en&product=3793676&tmp...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04395332&tmp_task=useCategory&cc=us&dlc=en&lc=e...
I worked for HP but my posts and replies are my own....Thank you!
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Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hi Tomiwa,
You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

My iPad shows my Photosmart 7510 but won't print. Wireless commands from my computer to printer work

My iPad shows my Photosmart 7510 but won't print. I've disconnected and reconnected printer, turned iPad off and on. My computer communicates well wirelessly with the printer. Troubleshoot further?

I would try a hard reset on the iPad.
To do so, hold both the home button and sleep button down at the same time.
Keep holding them until the device restarts and you see the Apple logo.
Once you see the Apple logo, you can go ahead and release the buttons.
Once the iPad is booted back up, try to print to your 7510 again.
Let know if that helps resolve your issue or not.
Best of luck,
Kyle

The wireless radio is not functioning on the Photosmart Premium c309a all in one printer

The wireless radio is not functioning on my Photosmart Premium C309A

Please contact HP support, not to buy a new part, but to report your problem and ask what they can do for you. This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Photosmart Premium C309a won't print pictures in a document

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