Pix and Videos gone after update - need help please.

Hi all,
I upgraded to the new OS2 and loved it... no problems there.  When I tried to connect and pull pictures off via my PC, I got a message Blackberry Desktop software could not connect.  I tried it multiple times after restarting the Playbook but would not connect.  It connected and advised I needed to upgrade my software which I did, but when I started the Playbook after the install it was like it was brandnew out of the box.  Had to go through the tutorial and then I was shocked to find all my pictures and videos were gone.  I don'r care about the videos but had some really important (to me at least) pictures I wanted off of it.
Sooooo.... any chance of recovering those or does the updates just "Blow" everything away?  I will never use my Playbook to take any pictures or video of anything again and guess I learned a painful lesson.
Thanks for ANY input you might be able to provide.

Same thing happened to me. RIM <Inappropriate Content Removed>
this one up.

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