Planning not working properly when user has Oracle Jinitiator installed

Hi we have a lot of users that have Oracle Jinitiator installed to use with a system named Banner. These users have a few issues when using 11.1.1.3 - the enter key is not recognized on web forms and users cannot see business rules to execute them.
Has anyone run into this type of issue and have any proposed solutions?
Thanks

Thanks I'm not sure how this has been installed. we haven't had any issues with our 9.2.1 apps with this jinitiator but with V11 we have those problems.
Is the UTF-8 format the default installation option?

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Attachments:
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Planning not working properly when user has Oracle Jinitiator installed

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