Play can't play music purchased with another email address

I can't play music that was purchased with old email address on an older mac, how does that work?

If the tracks are DRM-restricted you'll need to authorize the computer for the Apple ID that was used to purchase the songs. Pull down Store > Authorize This Computer and type in the credentials for the Apple ID.

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V 7.0.2 - Unauthorized to play music purchased with old email address acct.

Has anyone else stumbled onto this? I have one iPod and one computer which I buy all of my music off iTunes from - But I had an old email address last year that I used to buy a lot of my music with. Since I upgraded, I cannot sync, play, or burn any purchased music that was purchased with the old email address. I tried authorizing under my new email address and password (I even get a sucessful message) but then when I go to play - it gives me the message "This computer is not authorized to play this song - would you like to authorize it?" But the message shows my old email address.
Any advise is appreciated.

I'm sorry that I have no solution to offer but I do have the same problem. Apple pointed out to me that I need to aothorize my computer using my previous account information (AOL) but that didn't work. Very annoying to have to do this when upgrading software. I will think twice before upgrading again or before buying from iTunes for that matter.

Music purchased with old email address doesn't play

Hello, I purchased music under an old email address and since updating my info, it doesn't play. I get the message that the computer name is not authroized, I enter my username and password, I get a message telling me the computer is not authorized, but still the music doesn't play and if I try to play the song again I get the authorize computer message again.
Any help wold be appreciated.

Have you tried to deauthorize your computer (via the Store menu), then re-authorize it?
Can you still login to other Apple services, such as the support website, using your Apple ID?

"One machine is authorized to play music purchased with this account"

Hey Guys,
I just made my Apple ID my iTunes account, and I just reviewed the account info. For some reason it says: "One machine is authorized to play music purchased with this account"
I thought up to five computers are authorized to play music downloaded from iTunes?
Did I do something wrong, is this normal?

Up to 5 can be authorized but you have only authorized 1 machine.
If you have another machine you want to authorize, fire up iTunes on it and authorize it. You don't need to authorize it unless you have iTunes purchases on it.

Playing music purchased with apple id from closed email account

i can't play music purchased with an apple id from another email account that no longer exists
Please Help!!!

Is it an old Apple ID of yours? If so, then whether the email is still valid or not, the Apple ID is still there. You need to authorize that ID to your computer by signing it onto iTunes and then clicking on Store on the top menu, then Authorize this computer.
If you don't remember the password to that old ID, you can change it here: Apple - My Apple ID
If you don't remember your Security Questions, you can have them reset by iTunes Support:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

HT1918 Authorizing computer to play music purchased with Apple ID

I accidentally unauthorized my computer, ipad, and iphone to play music purchased with my apple ID. How do I undo this?

ipads and iphones are not authorized at all.
ONLY computers are authorized.
Click Store>Authorize

I recently updated my older Dell Inspiron, and cannot get tunes I purchased with old email addresses to play.

Need help. Recently updated a Dell Inspiron with Windows 7. Now, I am "not authorized" to play songs I previously purchased with earlier email addresses. I can play all that I downloaded from discs, just not the ones I purchased.

Select Store > Authorize this computer.
If the menu is not displayed, Cntrl + B will display it.

How can I obtain my licenses if another email address was used for the purchase?

How can I obtain my licenses if another email address was used for the purchase?

Hi 79bison,
Welcome to Adobe Forum,
You will have to log in with to www.adobe.comfor retail purchase or licensing.adobe.com if Volume licenses with the E-mail with which it is registered
Then you can retrieve the serial number, you can opt for transfer of license to get it registered with your Email, if applicable & eligible.
You can contact Adobe Support for further assistance at http://adobe.ly/yxj0t6.
Hope it helps you.
Rajshree

HT203167 I had a previous iTunes account with another email address. Somehow when I bought a macbook Pro I created a new apple id and I can't access my old itunes account. Can anyone help me with this? Frustrated with myself.

I had an itune account and library with lots of my music and purchased music. I had it under another email address using Windows. I purchased a MacBook pro and in my learning how to use it, being so different, I created another apple id and now I can't access my old account or purchases... Is there anything I can do to fix this... Ann

If you have purchases on your iPod Shuffle that you want to sync back to iTunes, but are under the Apple ID you no longer have access to, you'll need to reset that account information. You can use this link to reset your password.
https://iforgot.apple.com/
If that doesn' work or help, you'll need to contact iTunes support and have them walk you through the process of resetting the older account information. Once you know the email and password again, you can authorize your new computer and transfer any purchases from this account back to iTunes.
For all non-iTunes purchased content, you'll need to the assistance of some sort of third party software that is not supported by Apple. See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock
B-rock

Can I make two accounts with one email address?

I am a newbie so I hope this question makes sense to someone out there. When I purchased an ipod for my daughter several years ago, I opened her account with my email address because she was so young at the time. I now have an ipad for myself and we are arguing over whose account it is. As an example, when I was playing an ongoing game on my ipad with my name attached to the account she complained that she couldn't play the same game with her own accumulating score so we edited the apple id password to her name and now it is associated with her Facebook account so my identity in the game is in lala land and I cannot access it. Is it possible to have two separate identities with the same email address used for your apple id? How do we go about setting up them so we can switch between them? Any help with this issue is appreciated, thank you.

You need to be in a country to use its store, so you can't buy content from the French store unless you are in France with a France billing address on your account. You can try requesting that the music be added to the Canadian store, but unless the record company/rights-holder agrees to it then Appl won't be able to sell it there : http://www.apple.com/feedback/itunes.html
Is it available on other music purchase download sites that you have access to ?

I accidentally in put the wrong email address when attempting to register with iCloud. As such, I can't verify the account with that email address because it does not exist. What should I do?

I accidentally input the wrong email address when attempting to register with iCloud. Therefore, I can't verify the account because the email address that I accidentally used does not exist. Can someone help me figure a way out of this because there does not appear to be a way to edit the email address?

try https://appleid.apple.com... enter the new icloud id, and try to edit the email address assocaited.

Apple made me change my ID, now I cannot play music purchased with old ID's

So, first iTunes let me purchase with my aol.com ID. Then made me make up a new one. Now, had me go back to aol.com and I cannot play my music previously associated with that ID on my iTunes. It asks me to authorize the computer, which I did, and then asks me to do it again and again and again.
I have signed in/out. I have looked for the music on my history of purchases and cannot find the old music anywhere. I tried signing in with my old ID and that did not work. When I hit info on the songs I can see when and with what ID it was purchased so I know it is with the old ID. Grrrr. Any suggestions?

Have you tried....
Using the old ID and password? Sign into the old ID and use that password to delete the account.
Using the new password and see if it will accept that one?

I changed my email address and now cannot play items purchased with previous email. This only became a problem after I got a new computer. The original email address no longer even exists. How can I access these hundreds of items?

I changed my email address a few years ago. I did not have any problems after this change until I got a new computer. Now I cannot play items that were purchased under the previous email. I entered the password that I used and it doesn't recognize it. I tried "forgot your password" in every combination possible. I never received any emails at the old email address. Now the old email address no longer even exists. How can I access these hundreds of items?

The old email address may well still be valid as your iTunes AppleID, however if you have no other email associated with that ID you clearly won't get any automated emails to it.
I still use an old defunct email for my iTunes AppleID.
Contact support here:
http://www.apple.com/support/itunes/ww/
You may want to try to manage the old ID here:
https://appleid.apple.com/
Use the original email address and password.
AC

HT1386 I can't sync music purchased with an iTunes gift card to my iTunes on my PC?

I received an iTunes gift card for Christmas and bought a few albums with it but unfortunately after authorising my PC and syncing my music these albums aren't appearing in my iTunes, yet, my other albums that I purchased with money are? Can anyone help solve this problem please? I'd like to put the albums on my iPod and can't :(

Hi lozdot,
Welcome to the Support Communities!
The first step would be to try to download your purchase again on your computer:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
If you do not see the items in the Purchases Pane, then the folks at iTunes Store Support can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

Music bought with old email address, cannot remember password

This has to have happened to someone else. I have music I bought a long time ago on an email address that no longer exists. Thus I can't get a password reminder either. Nor can I play that music on my new computer without the password. Am I in a Catch-22 situation or can this be salvaged? I'd really like to upgrade that music to iTunes Plus as well.

If you remember the security questions you set up when you first created the account, you can go to:
https://iforgot.apple.com
enter in your Apple ID, then select Option 2.
If you can't remember the security questions either, then you will need to contact Apple as Niel stated.
Regards.

Play can't play music purchased with another email address

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