Please can one of the excellent BT MODS here help ...

Hi,
I recently contacted BT to change my package to reduce costs.  I specifically requested when I called (which I assumed was recorded so can be checked) the cheapest possible tv package as couldnt afford more.
I was then put onto BT TV Starter which sounded perfect, however I am still being charged £12.50 for BT TV unlimited which I didnt want anymore and which was supposed to be changed over.
I have an email dated February 24th confirming my new package which again clearly states TV - BT TV Starter.  It looks as if I have been paying for BT TV unlimited ever since this date which is clearly wrong.  I know I definitely spoke to a lady to confirm I would be coming of this. 
Please can this therefore be rectified immediately and the monies owed credited to my bank account as obviously very annoyed this has happened, furthermore that I have had to waste my own time trawling through bills and emails to work it out.
thank you
Jamie Griffin

have you tried online chat as that often sorts out these sort of problems 
live chat
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