Please help! I can not Download Updates (invalid serial)

Hi everyone,
I have FCP STUDIO 5.1 and FCP STUDIO 2 (upgrade), both are original full pack that I have been using for a while. Now I just bought a new computer and stop using the old one.
I went for download update here:
http://www.apple.com/finalcutstudio/download/
And it tells me to key in serial number of the new pack, I did. Then it tells me to key in the serial of the old pack, and it's not working when I keyed serial number of FCP STUDIO 5.1 in. I am stuck in the middle of an important project here and I don't know what happened.
Why did it say invalid serial number while my pack is 100% original and able to use for the past 2 years before got the upgrade version? What should I do? I really need to get back to work, I can't be late.
Any help from Apple I would appreciate alot!
Thank you.
My email: [email protected]
Message was edited by: boneho

My standard advice in these circumstances is to be sure you're not confusing letters when you type in the serial.
It is very easy to confuse "O" (upper case o) with "0" (zero) and "I" (upper case i) with "l" (lower case L) or even "1" (one).
It might be worth your while trying to enter the number again bearing this in mind!
Frank

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