Please help itunes saying sim card not activated on this phone :(

i visted the apple store today my phone comes up with the screen saying plug into itunes when i tried that on my own laptop it wont find the phone just comes up saying sim not activated but when the guy plugged it into the stores laptop my phone worked and came back on as normal and he said just need to restore the settings so when i went on to my laptop it is coming up saying sim not acctivated again and with screen saying plug into itunes cant make phone call or texts so annoying any1 any ideas? guy did say could be the anti virus on the laptop stopping the proccess xx

yes i tried that aswell and comes up with no sim card detected on this phone!! my parents have taken it to try on another computer could be just my laptop that is the problem

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