Please Help Me. iPod Touch 5th generation will not download music from itunes

My son has an IPod touch 5th generation that he got for Christmas (3 months old :(! All of a sudden if he is on iTunes and buys a song it won't download. It will say its already been purchased but its not in downloads. I have soft reset and now finally did the erase all data and settings. When it started up and i signed into icloud everything started downloading but the music. If I go into the iTunes app and hit purchased music I can see all the music but when I go to hit specific artists it sits and loads (circle is circling) and won't show me the individual song titles. I'm sick to my stomach that the iPod is not fixable because I can't afford to buy my son a new one and I haven't finished paying this one off. Can anyone help me please? I can add music from iTunes on my computer directly to the iPod when plugged in. So I am assuming this means something is wrong with iPod. Any help will be appreciated. Thank you.

First, don't obsess over it. If, in fact, there is something wrong with the iPod, it's still in warranty. Now, I don't know for certain what will fix this for you but here are some suggestions, beginning with one that's quick and easy.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

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I even sent my iPod to the apple technical support department but all they did was send it back unfixed I even asked the apple representative I talked to if they exchange it with a new iPod she said it was possible if the problem did not get solved. And so once they sent it back my iPod is not exchanged or fixed.

Try this previous discussion:
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My ipod touch 5th generation will not turn on and the home button doesn't work. what do i do?

Hello my name is Leslie and i would like to ask you guys a question on how to fix my ipod or what is wrong with it. My ipod touch 5th generation will not turn on and the home button doesn't work. what can i do to fix it ?

Has the home button worked in the past, or is this been something that hasn't worked for some time? The only way to reset the device is with the sleep/wake (power) and home buttons together. Without it, you would have to wait until the battery dies and then plug it in to try and reset it. The Home button is used for several user troubleshooting steps. Without it, you cannot perform a reset, put the device into recovery mode, or place it in DFU mode. You need to get the home button repaired.

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My ipod touch 5th generation will not charge when connected to charging cord. I have tried two different cords with same result. It will charge for a second then show not charging. Any suggestions?

- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar

Ipod Touch 5th Generation will not turn on, restore, or show up in itunes unless in DFU mode.

So a friend gave me his Ipod Touch 5th gen because he couldn't fix it himself and he bought a new one, and while I'm stoked to have a near brand-new Ipod touch, it's also frustrating me to the point I'm ready to give up on it aswell and pass it down the line. I'm not sure what he did to it, he says it just stopped working but you never know.
Anyways, the problem is that it simply does not turn on regardless of what I do to it. When I plug it into the computer, it gets warm; usually a sign it's charging fine. However, it doesn't show up on Itunes. I read some forum posts and searched around other places aswell, and tried putting it into DFU/Recovery(not sure which is which anymore, it's the one where you hold down the power button for 3 seconds, then home+power for 10, then home button for 20). It showed up on Itunes, and said it needed to restore. I downloaded the 1.2gb update it needed, but then it hung at the "Waiting for Ipod" progress bar. As it does this, I get maybe 3-5 Windows 'bing' sounds of a connecting/disconnecting device, ending on a disconnect sound. Itunes eventually times out the restore with an error code 4005, which I read means the Ipod has been disconnected in the middle.
After this, it doesn't show up on Itunes and I have to repeat the process to get it to show up again. I tried it a third time just now and it's still doing the same thing.
Any ideas? Really at the end of the line on ideas I think.
Please and thanks,
-Cody
P.S. I don't know if it matters but the warmth is coming from the top/camera end fo the Ipod. Not sure where the battery is versus the CPU, but maybe that'll help the diagnosis.
P.S.S. Also, when it shows up in Itunes in recovery mode, it doesn't show a serial number, so I don't think an Apple store would even work on it without a serial #.

Check USB connections
Related errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Try on another computer.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The SN may not show up because of a hardware problem and does not mean Apple will not help

Ok my Ipod touch 5th generation will not turn on, and i have tried other steps i have seen like holding down different buttons and try to restore but it will not restore and no matter how long i hold down a button it wont turn on

My ipod tocuh 5th generation battery died so i went to charge it and i would not charge so i did some reasearch and tried many steps such as hold down the buttons for a long time but nothing happened then i tried to restore it and it wont let it, it just comes up with error 1602 and ims cared i dont know what to do please HELP.

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

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See this previous discussion
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Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable
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- Inspect the dock connector for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
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Try this previous discussion:
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Here is a screenshot of what I am talking about.
[IMG]http://i44.tinypic.com/34447pf.jpg[/IMG]
Here is the URL if the above photo doesn't show:
http://tinypic.com/r/34447pf/5
Thank you for your time, and I hope to hear from you soon.

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Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Please Help Me. iPod Touch 5th generation will not download music from itunes

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