Please help me tp update my iPhone 5, because after updating to ios 7 I can no longer update and restore my phone? it always error
please help me to update and restore my iphone 5? beacause after updating to iOS 7, i can no longer updater and restore my phone. it always comes in error
I'm having the identical problem on my iPhone 4 after upgrading to IOS 7--no ability to update apps or download new apps. Here is what Apple tech support emailed to me:
I understand that you are unable to download or update applications after updating iOS7 on your iTunes. I know you must be eager to get this resolved and I will be happy to help you today.
... to help you better with this issue I would request you to please try this steps given below to resolve your issue.
Please follow this steps:
1) Double tap the home button
2) Hold down on an icon
3) Tap the red "X" on iTunes, and the App Store.
4) Tap Settings > Store > Tap your Apple ID, and choose sign out
5) Tap Settings
6) Tap General
7) Tap Reset
8) Tap Network Settings
Once it has been closed with multi-tasking, and you have rebooted the device in the network settings reset, please sign in, and try again.
Howevr, if you are facing the same issue than for this issue, you may need to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support. The technical Advisor can also assist you in determining what option might be most helpful to you in this case.
Mildly amusing that the instructions for force-closing a program are the IOS 6 instructions, which do not work on IOS 7.
Otherwise I'm having a little success with this. Some apps (not all) are updating. It seems that a few more apps update each time I go through the process (close everything, sign out, and either reset or reboot, then go to the app store, sign in and try to update all). So far it has been a very lengthy, iterative process.
Similar Messages
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My iPhone stolen and I download find my iPhone on it also I can sea it online but I can't locate it so please help me .. What should I do . I heard apple support can activate the GBS and send it to my e_mail . So I hope they can help me with that ...
Best wishes ..
<Email Edited by Host>These are user-to-user forums, I've asked the hosts to remove your email address from your post.
Apple and/or iTunes support can't locate it for you, only you can potentially locate it via http://icloud.com on a computer or Find My iPhone / Find My iPad on another device - but that will only work if it's connected to a network and the device hasn't already been wiped and/or Find My iPhone disabled on it.
If it was stolen then you should report it to the police. You should also change your iTunes account password, your email account passwords, and any passwords that you'd stored on websites/emails/notes etc. -
I tried to reload safari and also reloaded os x lion. I tried to update all the software as well. Nothing works. It just keeps popping up this crash report:
jProcess: Safari [966]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.6 (7534.56.5)
Build Info: WebBrowser-7534056005000000~6
Code Type: X86-64 (Native)
Parent Process: launchd [450]
Date/Time: 2012-08-21 09:31:46.316 -0700
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Sleep/Wake UUID: 51F444B2-D745-4412-8608-63BE19E93453
Interval Since Last Report: 546284 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 37008 sec
Per-App Crashes Since Last Report: 26
Anonymous UUID: 6BCC32AA-298E-4A55-BD6B-09F4227B35CE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[966]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index<[_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff8be1bf56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff88ff2d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8be1bd8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff94fab71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8e3e4cdf -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8e3e4e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x0000000105cc3c2e -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff8be12fb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff8be12f32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8e3cc9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8e3c2f73 loadNib + 322
11 AppKit 0x00007fff8e3c2470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8e3c238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8e3c22ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff8e63306f NSApplicationMain + 398
15 Safari 0x0000000105ec6806 SafariMain + 166
16 Safari 0x0000000105cacf24 Safari + 3876
17 ??? 0x0000000000000002 0x0 + 2
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff91f8cce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff92aa67d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff92a97a7a abort + 143
3 libc++abi.dylib 0x00007fff928857bc abort_message + 214
4 libc++abi.dylib 0x00007fff92882fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff88ff31b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff92883001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff9288305c std::terminate() + 16
8 libc++abi.dylib 0x00007fff92884152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff88ff2e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff8be1bd8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff94fab71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8e3e4cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8e3e4e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x0000000105cc3c2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation 0x00007fff8be12fb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation 0x00007fff8be12f32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit 0x00007fff8e3cc9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit 0x00007fff8e3c2f73 loadNib + 322
19 com.apple.AppKit 0x00007fff8e3c2470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit 0x00007fff8e3c238b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit 0x00007fff8e3c22ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit 0x00007fff8e63306f NSApplicationMain + 398
23 com.apple.Safari.framework 0x0000000105ec6806 SafariMain + 166
24 com.apple.Safari 0x0000000105cacf24 0x105cac000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff91f8d7e6 kevent + 10
1 libdispatch.dylib 0x00007fff9521b78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9521a31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff91f8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff92aa6594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff92aa7b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff91f8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff92aa6594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff92aa7b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff91f8cbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff92aa8274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x0000000106d6e1fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore 0x0000000106d6bd50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore 0x00000001066a711f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff92aa48bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff92aa7b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff91f8d192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff92aa6594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff92aa7b85 start_wqthread + 13
Thread 6:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff91f8b67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91f8ad71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff89fd52d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff89fd5219 thread_fun + 24
4 libsystem_c.dylib 0x00007fff92aa48bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff92aa7b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff658aa418 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff658aa440 rsp: 0x00007fff658aa418
r8: 0x00007fff79a6ffb8 r9: 0x00007fff658a9ea8 r10: 0x00007fff91f8cd0a r11: 0xffffff80002da8d0
r12: 0x00007fae7bc7fa20 r13: 0x0000000000000002 r14: 0x00007fff79a72960 r15: 0x00007fff658aa590
rip: 0x00007fff91f8cce2 rfl: 0x0000000000000246 cr2: 0x00000001067b4000
Logical CPU: 0
Binary Images:
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0x7fff94ddd000 - 0x7fff94df0ff7 libCRFSuite.dylib (??? - ???) <0B76941F-218E-30C8-B6DE-E15919F8DBEB> /usr/lib/libCRFSuite.dylib
0x7fff94dfd000 - 0x7fff94e04fff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff94e0f000 - 0x7fff94e1cfff libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <528BAA66-C38C-3093-84B5-92A7832CE7BC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff94e1d000 - 0x7fff94e58fff libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
0x7fff94e83000 - 0x7fff94edfff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff94ee0000 - 0x7fff951f9fff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff951fa000 - 0x7fff951fbfff liblangid.dylib (??? - ???) <CACBE3C3-2F7B-3EED-B50E-EDB73F473B77> /usr/lib/liblangid.dylib
0x7fff95218000 - 0x7fff95226fff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff9523c000 - 0x7fff95241fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff95242000 - 0x7fff95296ff7 com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff9538f000 - 0x7fff953e1ff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff95542000 - 0x7fff95590fff libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
0x7fff95591000 - 0x7fff95595fff libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <FF83AFF7-42B2-306E-90AF-D539C51A4542> /usr/lib/system/libmathCommon.A.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1721
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.2M resident=136.1M(73%) swapped_out_or_unallocated=49.1M(27%)
Writable regions: Total=1.0G written=3832K(0%) resident=5212K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1080K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 23.1M
MALLOC guard page 48K
SQLite page cache 288K
STACK GUARD 56.0M
Stack 11.0M
VM_ALLOCATE 60K
__CI_BITMAP 80K
__DATA 15.9M
__IMAGE 528K
__LINKEDIT 59.9M
__RC_CAMERAS 244K
__TEXT 125.3M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 319.0M
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.66 GHz, 2 GB, SMC 1.29f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503131325336344352362D53362020
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503131325336344352362D53362020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.15)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Shared Networking Adapter, Ethernet, en2
Network Service: Parallels Host-Only Networking Adapter, Ethernet, en3
Serial ATA Device: Hitachi HDP725032GLA380, 320.07 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: iP4500 series, 0x04a9 (Canon Inc.), 0x10c4, 0xfa400000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x820f, 0x1a110000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
If anyone has any ideas on how to get safari back up and running I'd greatly appreciate it!
Sent from my iPadHi there,
You're running an old version of Safari. Before troubleshooting, try updating it to the latest version: 6.0. You can do this by clicking the Apple logo in the top left, then clicking Software update.
You can also update to the latest version of OS X, 10.8 Mountain Lion, from the Mac App Store for $19.99, which will automatically install Safari 6 as well, but this isn't essential, only reccomended.
Thanks, let me know if the update helps,
Nathan -
HiHi can you please help me to fix my iPhone 5 when I update it to the iOS 6.1.2 my carrier signal indicator states searching all the time please help me what to do
Hi Samantha,
Are you aware that if you restore your ipad that you will lose all data from your ipad and very difficult to get it back unless you had previously made a back-up of your data on itunes or in the cloud. and that would be on the computer you set those up on. (There are some independent apps out there that might help restore data but I don't have any experience with them...)
Also, I think if you restore on another computer you're supposed to have administrator rights and have the latest itunes update. And I think if you sync (if restoring is considered syncing with another computer, you'll be locked out of your computer or a new one.)
I don't know if there is a way for you to safely eject your ipad from your mom's laptop and find another way, but please read this
http://support.apple.com/kb/ts1275
Also, I suggest you start a new post and title it something like First, stuck on update and now on Restore on another computer. Please HELP! And then tell the story of your problem that you originally included and your follow-up efforts to restore given a suggestion on previous post (though I think you SHOULD AVOID RSTORE if you can.) And refer them to your original post
https://discussions.apple.com/message/22050045?ac_cid=tw123456#22050045
Hope this helps and if you can get back to your ios before the upgrade, stay with it. I hope it all works out for you.
FYI - If it's a new or refurb bought within the past year you might be able to have it replaced by Apple. -
How do i fix my itunes? it wont connect my iphone 3g anymore? i tryed to update my iphone 3g 4.3.5 too ios 5.0.1 and it couldnt update no more. now my computer wont find my iphone. please help me.
Iphone 3g can only go to 4.2.1
-
I'm trying to update my Iphone Software to the the new IOS 7 but it says there as an uknown error (6). Can someone please help me? Thanks
http://support.apple.com/kb/TS3694
Check the section on
Errors related to third-party security software -
will I lose my photos in recovery mode? I tried to update to latest software and I received a message that iphone needs to be updated to factory settings. Please help. I cannot use iphone.
I would "guess", since you were in the middle of backing up, your backup is corrupt & most likely unusable. Only one way to find out though, & that's by trying to restore from that backup. If your pics are not there, they are gone.
-
i have iphone 3gs and im update my iphone to ios 6 and after it doesn't work,and i can't restore my iphone please help meeeeeeeee,i neeed my iphone:(
how can i restore my iphone without update?because when i want restore itunes told me restore and update and when i restore and update my iphone take the ios 6 and it doesn't work again...please help mee...tnnnxxx
-
i have been trying to update my iphone 5s but after installing the phone doenst want to go on and it just shows the usb cord thing and arrow towards itunes,please help?
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766 -
please help me if i am updating ios 7.1.1 via itunes for my iphone 5s after downloading the ios 7.1.1 and then my bro want to update is iphone 5s isit again i have to download r just plug that and install the ios 7.1.1 please let me
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
i was trying to update my iphone 5 but it got stuck on itune screen. whenever i try to restore it says error (1669) what can i do. please help
Try these troubleshooting steps.
If that Article did not resolve it... then perhaps a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required..
Be sure to make an appointment first...
Note:
That error message may be indicative of the Device being Hacked / jailbroken.... If this is the case then you are on your own.
Unauthorized modification of iOS...
http://support.apple.com/kb/HT3743 -
I can no longer update apps on my iPhone 4 or my iPad 1 because it keeps asking me over and over to agree to new terms, so I do that and it still does not work. Just around and around in a circle. I do not want to update software. I like what I have.
Pay attention to the numerous posts on this tonight.....try again tomorrow.
GB -
I forgot the code for my iPhone to access the Home screen I do , please help me
try formatting the iphone but when I put in nfc mode and connect it to the pc recognizes it and everything when you try to format the error 3004 appearsHello polo-angulo,
I apologize, I'm a bit unclear on the nature and scope of the issue you are describing. If you are saying that you are getting an error code (3004) when you try to restore your iPhone (because you could not remember your passcode), you may find the information and troubleshooting steps outlined in the following articles helpful:
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
Sincerely,
- Brenden -
Someone changed the settings on my iPhone so that I can no longer update or add apps. The icon no longer appears. Can someone please tell me how to add that back?
I should have added that the iTunes app is not displayed on my phone in order for me to add the apps.
-
i cant update my iphone 3gs to a more newer ios? it says here error! and the phone flashes some connect to itunes.. an if i connct nothing happens.. help me.. the ipgone wont open . and work pls help me thank you!
Hello AlexCornejo,
Thanks for using Apple Support Communities.
The screen you're seeing on your iPhone indicates it is in recovery mode. Now since the device is not appearing in iTunes on your PC, first follow the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
After following those steps, you should be able to restore your iPhone.
Take care,
Alex H.
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