Please somebody out there must know , bought storage on icloud thinking was same cloud on xbox , receipt says i can cancel in 15 days money back but not how to do it , no link for that , just going around in circles , they ask for serial no,dont have?

Hello all those smarter than me ! help , please , purchased icloud storage thinking could use on xbox cloud storage , receipt says can cancel and refund in 15 days
but no link for that option , have been going around in support circles that just dont help , they ask for serial numbers , i dont own an apple device , sorry to shock, will change from android next time ok,its only $21 so its more the satisfaction of getting through the maze , anybody ???

You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7

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