Plz provide the permanent fix for this issue

Hi Gurus,
We are getting Issue in smq2 of target system ecc.
"Object was locked by user jobschedular" so when we Resetting the Queue from smq2 entries are moving from that Queue but this is happening very frequently can any body tell me the permanenent fix for this ,how to fix this .As a pi consultant how can we fix this from our side or we need to contact Basis people for this.
As we are in Prduction support .
Reply plz.
Regards
Madhu

Hi Vila-Thanks for your reply im getting the issue is here is Object is Locked by the user in
smq2 of ecc system when we are resetting the queue the entries are getting clearing from the
queue so instead of doing manually is there q way to do automated process for this thats what i want
the issue is not in PI side.
I just want to bring some points to ur notice is
Message is successfully reached to target system in Target system the entries got stuck in smq2 with the queue name XBTR(Target people side people sayijng that queue name starts with X It belongs ot pi ) so the target people simply assigning that there is a problem on pi side but there is no problem on PI SIDE .
we are unable to find the issue on target side.
Quick reply plz
Regards
Madhu

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