PO Box only populating on purchase order if PO Box Lobby field populated

Question

We have an issue with the PO Box number printing on purchase orders.  If we have a PO Box number for a vendor with no street address, the PO Box number is not printed on the purchase order unless an entry is made in the PO Box Lobby field.  For vendors with a street address and a PO Box number, we enter the street address in the PO Box Lobby field.  The purchase order displays this as "123 Main Street - PO Box 456".  If we don't enter anything in the PO Box Lobby field, the PO Box number is not printed and a blank line is inserted in the address where the PO Box number would normally appear on the purchase order.  We've been entering a single character in the PO Box Lobby field (such as a period or single quote) in order to get the PO Box number to print but it's not the ideal solution.  We get a printout that has a line such as ". - PO Box 456" if we enter a period in the PO Box Lobby field.  Any suggestions on how we can get the PO Box number to print if there is no street address would be appreciated.
Edited by: Michael Douglas on Jan 5, 2012 3:28 PM

Answer 1

When I print the order, it looks the same as the print preview.  The PO Box number is not printed unless I enter something in the PO Box Lobby field.  I've tried many combinations but I haven't found a way to print the PO Box number on the purchase order.  There is a check box on the vendor master record where you can specify the PO Box without a number and I've tried checking that box, deleting the PO Box number and entering it in the PO Box Lobby field but it doesn't work either.  Any suggestions?