Poor service And going round in circles trying to ...

Sorry but this may seem very long winded,
After receiving two letters from BT (one in january and one in february) stating that I 'will be upgraded to infinity' and should 'call to arrange an appointment' I did so and booked an appointment for 28th feb. I was not available for the install but my partner was home. On 28th feb, I had infinity installed, only for my partner to call once the engineer had finished to say that he has had to put the modem and hub in our kitchen (front of house facing street), I knew then that we had FTTP installed but was not told of this at any point prior to this, if I had known it was FTTP I would not of upgraded. my existing Master socket is at the rear of the house and was where my hub used to be so i have all my wired devices near the master socket, I am no longer able to use these devices as the hub is at the other end of the house and can now only use the broadband over wifi. After coming home from work on 28th feb, I called BT to change back to my original Total Broadband package as FTTP was not suitable for my property and i'm not able to use any wired devices without running Cat5 cables throughout the house. I was told that the order was not yet completed so they could not yet change back over and that they would contact me next day 1st march to sort this. Next day I had a call from BT to say that they couldn't do anything at the minute as they had system problems and somebody would call on monday (4th march). On 4th march I was again called by BT only this time to be told they I had to contact another department who could help with this. I then called the number which they gave me explained the situation again, the person on the phone then told me that they would get me back to Total Broadband and continued to take details and tell me which package I would be put back onto, nearing the end of the call they then told me that the system would not allow them to complete the change over and that they would put it on my notes for somebody to call me back the next day. Next day came and went, no phone call. I then waited until 9th march with still no call and decided to ring up again. I again went through the whole issue and was told that they would get me changed back over, I  was then told that it now all being changed back and that I would be back on Total Broadband on 18th march. The 18th march came and i tried my hub in the existing BT master socket to be disappointed that there was no broadband on the line, i waited until the next day and tried again, still no broadband. so on 19th march i called again to ask why i was not changed over, to be told that the change had been cancelled for an unknown reason and that they would again have to get somebody to call me back the next morning (20th march) to sort it out. So today i waited for a phone call with no avail. once i arrived home from work I decided to call again, I was then told that this issue was being dealt by the project team and would be contacted within a week. I am not extremely annoyed with all of this as I have now got a service that I can only use via wifi, a kitchen cluttered with a hub and modem and a whole list of different excuses as why BT is unwiiling to get this matter resolved! Is it really that difficult to get me changed back to a usable service that I had before?

Yet another update,
So I got an email back earlier from complaints as i said in previous post, as soon as i got back home from work I called it. Spoke to the first person who put me through to Options, again I told them my problems and they looked through my notes and told me that they couldn't help and transfered me to another department. I then went through all my issues yet again and again was told I needed to be transfered to another department to downgrade. I got put through to Options (where i'd previously been transfered from) this time I got told that they could downgrade me but need to speak to a different person in Options, so again transfered to someone else. This time they said that they will do it, started giving me the details of the new package and was just about to give me a date when they said that because of a technical issue with the way my account was set up they could not continue. Was then told that the order will be handed to the offline team and will be contacted (no time scale given). So annoyed right now!!!!!

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